Experience

Transnet Pipelines

• 100 - 200 Employee

• Young Professional in Training ICT

  • Oct 2021 - Present

  Identify, diagnose, and troubleshoot reported issues on 1st Level Basis. Accept user faults and requests (telephonically, email and self-service). Determine the type of fault/Request and assign to the correct function to action. Act as a champion between IT Service Providers and end user. Chair outstanding faults/requests weekly meetings Responsible for Reviewing Standard Operating Procedure (SOP), Request for Service (RFS) forms and amend them where necessary. Represent ICT Department in daily Operations meeting. Review and report on monthly faults stats. Resolve any relevant desktop issues telephonically or via Teams. Show less



University of KwaZulu-Natal

• South Africa
• Higher Education
• 700 & Above Employee

• Post-Graduate Assistant

  • Feb 2020 - Sep 2021

  Conduct Information Systems and Technology practical and tutorial sessions. Assist undergraduate students during academic consultation. Invigilate during tests and exam sessions. Conduct Information Systems and Technology practical and tutorial sessions. Assist undergraduate students during academic consultation. Invigilate during tests and exam sessions.

• Library Student Assistant

  • Jul 2017 - Dec 2019

  Answer patron’s questions and assist in finding materials requested. Guide patrons to desired library resources and retrieved reference items, equipment, and other items on demand. Aided patrons regarding the library's computer system and gave instructions for logging onto the Internet. Assist with the check-in and check-out process of library books and materials at the circulation desk. Answer patron’s questions and assist in finding materials requested. Guide patrons to desired library resources and retrieved reference items, equipment, and other items on demand. Aided patrons regarding the library's computer system and gave instructions for logging onto the Internet. Assist with the check-in and check-out process of library books and materials at the circulation desk.