Experience

Sunnova Energy

• United States
• Services for Renewable Energy
• 700 & Above Employee

• Account Manager - Northeast Region

  • Jan 2022 - Present

• Account Manager - Southeast Region

  • Jan 2021 - Jan 2022



Life Church

• Dayton, New Jersey, United States

• Men’s Ministry - Member of Leadership

  • Jun 2020 - Present



Sunrun

• United States
• Renewable Energy Semiconductor Manufacturing
• 700 & Above Employee

• Branch Pipeline Manager

  • Oct 2019 - Aug 2020

  In my role as Branch Pipeline Manager/Senior Installation Coordinator, I managed both corporate and customer communications for a solar equipment and solution company, while also overseeing daily output relative to schedule. I utilized my extensive understanding of utility, permitting, engineering, electrical, and construction work to successfully manage complex projects.Some key achievements in this role included:• Led multiple projects and scheduled construction activities within the ERP system, track project milestones, and customer walkthroughs. Served as Interim Branch Operations Manager in the absence of the tenured.• Liaised with clients and senior leadership to document all requirements, the project scope, and manage the contract from signing through to the completion of the solar panel installation.• Collaborated and formed strong professional relationships with Regional Sales groups, Municipalities, Township Inspectors, and Utility Companies throughout New Jersey.• Audited and inspected project deliverables for quality assurance and ensured all contract requirements and agreements were met. Show less

• Senior Installation Coordinator

  • Sep 2015 - Oct 2019



Children's Specialized Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Volunteer

  • 2017 - May 2018

  Volunteer with wonderful children through basics in the art of karate. Volunteer with wonderful children through basics in the art of karate.



Garces & Grabler, P.C.

• Law Practice
• 1 - 100 Employee

• Paralegal, Bilingual

  • Jan 2014 - Jan 2015

  As a Personal Injury Worker, Compensation Intake Investigator, I managed projects and oversaw operations that investigated personal injury and worker's compensation cases. I performed research and collected relevant information and documents to evaluate new, previous, and existing cases. Some key achievements in this role included: • Researched and analyzed preliminary client information along with photos of the scene in question for initial discovery investigation. • Spearheaded multiple investigations via diligent research and maintained client confidentiality in accordance with company policies and HIPPA privacy laws. • Served as a communicator between the company and both internal clients and insurance carriers regarding new litigation. • Promoted strong team collaboration and leadership, consistently surpassing goals, improving processes, and increasing workflow performance. Show less



Paychex

• United States
• Human Resources Services
• 700 & Above Employee

• Payroll Specialist

  • Jul 2013 - Apr 2014

  During my time as Payroll Specialist, I accurately and efficiently maintained a database of payroll clients and products that included BTR reporting, Direct Deposit, Paylink, Taxpay, and check signing. I verified all client payroll needs, Human Resources expectations, and employee benefit services were met. Some key achievements in this role included: • Maintained confidential payroll information - salary adjustments, special payments, tax allocations, and employee deductions/adjustments - via daily contact with clients. • Coacted on payroll matters with the client and engaged local, state, and federal tax agencies on behalf of the client. • Built and maintained client relationships that drove satisfaction and retention by identifying client needs and resolving issues that ensured accurate payroll reports and tax returns. Show less



LogistiCare

• Hospitals and Health Care
• 700 & Above Employee

• Bilingual Customer Service Representative, Job Coach

  • Jun 2012 - Jul 2013

  In my position as Customer Service Representative/Job Coach, I provided bilingual, customer-focused assistance to New Jersey Medicaid Clients regarding medical transportation questions and concerns- modifying reservations as requested. Some key achievements in this role included: • Accurately documented client complaints, and ensured trip data input was correct. Closely adhered to company and New Jersey State policies and procedures. Complied with regulations and maintained member HIPAA Privacy Rules. • Served as the key point of contact for issues and concerns, practicing professional de-escalation techniques, and exhibited effective problem-solving skills. • Entered client information and data into a secured database using LogisticCAD Technology and eMevs NJMMIS database. Show less



FUJIFILM Holdings America Corporation

• United States
• Executive Offices
• 700 & Above Employee

• Bilingual Mini Lab Administrator

  • Jun 2007 - Jun 2012

  My responsibilities as Sam’s Club and Walmart Customer Service/Minilab Administrator, I delivered world-class customer service providing timely resolutions to inquiries and successfully managed a high influx of inbound calls within a dynamic call center environment while aiming for on-call resolutions. Some key achievements in this role included: • Provided customer assistance with Pre-Repair issues of Fujifilm cameras and media. • Consistently improved customer service through a dedication to providing new information about innovative products and services through up-selling opportunities. • Exhibited extensive knowledge of the photography lab and paper industry and adhered to ISO 14001 Regulations. Show less