Nizar Latifian

Assistant Manager Customer Support at VIDA Digital Identity
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Jakarta, Jakarta, Indonesia, ID

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Experience

  • VIDA Digital Identity
    • Indonesia
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Assistant Manager Customer Support
      • Jan 2020 - Present
  • Bukalapak
    • Indonesia
    • Information Technology & Services
    • 700 & Above Employee
      • May 2017 - Dec 2019

      -Monitoring metric Quality and Service Performance in Omni Channel ( Digital Channel and traditional channel )-Ensure adherence to policies for attendance, established procedures etc-Prepare monthly/annual results and performance reports-Devise ways to optimize procedures and keep staff motivatedAchivement's- Service Level 95%- Turn over agent 8%- Response time < 5 minutes

      • Aug 2016 - Apr 2017

      Ensuring services provided by Agent Customer Support accordance with standard of procedure to achieving target and Customer SatisfactionAchievement's :- Reduce Response Time of Reply Email Inbound under 24 hours to 30 Minutes.

      • Aug 2015 - Jul 2016

  • Inet Global Indo
    • Indonesia
    • Information Technology & Services
    • 1 - 100 Employee
      • Feb 2014 - Jul 2015

      • Oct 2012 - Jan 2014

  • PT Elnusa Tbk
    • Indonesia
    • Oil and Gas
    • 700 & Above Employee
    • Database Administrator
      • Jun 2012 - Jul 2012
  • AIA
    • Hong Kong
    • Insurance
    • 700 & Above Employee
    • Account Executive
      • Jun 2011 - Aug 2011

Community

You need to have a working account to view this content. Click here to join now