Experience

CyberProof

• United States
• Computer and Network Security
• 200 - 300 Employee

• Transition and Transformation Manager

  • Apr 2020 - Present

  Île-de-France, France Transition & Transformation management / project implementation of simple and complex SOC & IT Managed Services to both new and existing clients. Team recruitment & building, Successful delivery of SOC & IT Managed Services. • part of CP UST Solutions group globally managing and leading on-boarding processes and projects for CP UST customers; • lead a large scale SOC project for a leading customer while overseeing the overall picture as well as deep dive into details; • member of… Show more Transition & Transformation management / project implementation of simple and complex SOC & IT Managed Services to both new and existing clients. Team recruitment & building, Successful delivery of SOC & IT Managed Services. • part of CP UST Solutions group globally managing and leading on-boarding processes and projects for CP UST customers; • lead a large scale SOC project for a leading customer while overseeing the overall picture as well as deep dive into details; • member of the program management office, working closely with CP UST Project Management group on creating POC as the infrastructure for the project; • accountable for all Transition & Transformation Framework and activities including responsibility for all Transition & Transformation Communications and Escalations; • accountable for Transition & Transformation Risk and Risk Mitigation activities ; • responsible for Knowledge Activity, workshop schedules; • help in writing proposals, and handle large scale presentations for the customer with various figures from managerial, technical, business and operation background; • Oversee Transition & Transformation team members and collaborate with the Service delivery team Show less



NTT Ltd.

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Service Transition Manager

  • Oct 2019 - Mar 2020

  Rungis, Paris Area, France Transition management and project implementation of simple and complex IT Managed Services to both new and existing clients. Team recruitment & building, Successful delivery of IT Managed Services. • Owned transition activities and deliverables, operational and technical, for handover into live service. • Executed all the functions and activities associated with project governance and delivered full visibility to key stakeholders and senior management. • Owned transition activities… Show more Transition management and project implementation of simple and complex IT Managed Services to both new and existing clients. Team recruitment & building, Successful delivery of IT Managed Services. • Owned transition activities and deliverables, operational and technical, for handover into live service. • Executed all the functions and activities associated with project governance and delivered full visibility to key stakeholders and senior management. • Owned transition activities and deliverables, operational and technical, for handover into live service. • Executed all the functions and activities associated with project governance and delivered full visibility to key stakeholders and senior management. • Stakeholder Management • Team building & team training • Gather client business requirements and prepare project plans with clear milestones to swiftly, efficiently implement company services. • Responsible for extensive internal and external diary management • Development and ownership of transition documentation, and internal/client processes and procedures. • Align processes using ITIL • Creation and maintenance of Transition actions, risks, issues and changes • Operational service design and processes for bespoke services • Third party supplier management Show less



Dimension Data France

• Transition Manager

  • Nov 2015 - Oct 2019

  Paris Area, France Transition management and project implementation of simple and complex IT Managed Services to both new and existing clients. Successful delivery of IT Managed Services. • Owned transition activities and deliverables, operational and technical, for handover into live service. • Executed all the functions and activities associated with project governance and delivered full visibility to key stakeholders and senior management. • Stakeholder Management • Gather client business… Show more Transition management and project implementation of simple and complex IT Managed Services to both new and existing clients. Successful delivery of IT Managed Services. • Owned transition activities and deliverables, operational and technical, for handover into live service. • Executed all the functions and activities associated with project governance and delivered full visibility to key stakeholders and senior management. • Stakeholder Management • Gather client business requirements and prepare project plans with clear milestones to swiftly, efficiently implement company services. • Responsible for extensive internal and external diary management • Development and ownership of transition documentation, and internal/client processes and procedures. • Align processes using ITIL • Creation and maintenance of Transition actions, risks, issues and changes • Operational service design and processes for bespoke services • Third party supplier management Show less



Orange Business

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Project Manager – Service Implemetation Expert

  • Oct 2014 - Jul 2015

  La Défense, Paris Area • Framework & launch of the Videoconferencing project • Processes development project plan definition, dependency identification • Definition and drafting associated processes: Service Transition / Service Implementation, Change Management, Release Management, Service Operation, Incident Management). • Functional specifications • Processes implementation



Orange

• France
• Telecommunications
• 700 & Above Employee

• IVR Product Owner / Business Analyst

  • Nov 2012 - Sep 2014

  Paris Area, France Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. • Framework & launch of the project • Road Map definition • Financial definition & monitoring • Functional specifications • Changes validation & implementation



SFR

• France
• Telecommunications
• 700 & Above Employee

• Prepaid Mobile offer Product Owner / Business Analyst

  • Oct 2010 - Oct 2012

  Paris Area, France • Prepaid Mobile offer technical conception based on client’s specifications • Prepaid Mobile offer implementation & configuration into IN NG • Functional tests drafting & validating



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Integration & Validation Engineer

  • Feb 2009 - Sep 2010

  Paris Area, France Integration –IN, prepaid offers, ivpn and homezone • Technical coordination of pre-paid offers production release • Evolution of « go live » processes (optimisation and security) • Deployment in test and production environment • Audit of numbering plans • Deployment tools evolutions (requirements definition, specifications, tests) • Support and maintenance Tests and validation –IN, pre-paid offer • Pre-paid offer tests and configuration • Training document… Show more Integration –IN, prepaid offers, ivpn and homezone • Technical coordination of pre-paid offers production release • Evolution of « go live » processes (optimisation and security) • Deployment in test and production environment • Audit of numbering plans • Deployment tools evolutions (requirements definition, specifications, tests) • Support and maintenance Tests and validation –IN, pre-paid offer • Pre-paid offer tests and configuration • Training document production • Acceptance • Validation of new technical solution • Test book writing (non-regression and new functionalities) • New solution configuration • Tests and bug follow up • Definition of needed tools evolution Show less



Orange

• France
• Telecommunications
• 700 & Above Employee

• Project Manager – Karma Platform

  • Jan 2008 - Jan 2009

  Saint-Quentin-En-Yvelines, Paris Area Karma is the FT Device Management infrastructure, managing +10M devices (Livebox, SetTopBox, etc.) in several countries. • Technical and functional specifications • Technical implementation on pre-production platform • Technical & functional tests & validation • User training & Support



Laboratoire de Recherche en Informatique (LRI)

• France
• Research Services
• 1 - 100 Employee

• Ingénieur de Recherche et d'études

  • Nov 2006 - Dec 2007

  Orsay ville, Paris Area Projet SARAH (Services Avancés pour les Réseaux Ad Hoc) • Études des caractéristiques des réseaux sans fils et mobiles • Études des protocoles de routage réactifs (AODV, DSR) et proactif (OLSR) • Proposition des nouvelles techniques d'estimation de la bande passante