Experience

Findex

• Australia
• Financial Services
• 700 & Above Employee

• Information Technology Officer

  • Jan 2019 - Present

   Provide Support to clients remote and onsite Administrator of Active Directory, Citrix XenApp, WVD, Exchange admin centre, Office 365 admin, JIRA, Exchange 2010, RDC manager, NEC Desktop, Microsoft Teams and SCCM Console  Provide Support to clients remote and onsite Administrator of Active Directory, Citrix XenApp, WVD, Exchange admin centre, Office 365 admin, JIRA, Exchange 2010, RDC manager, NEC Desktop, Microsoft Teams and SCCM Console



Auckland Council

• New Zealand
• Government Administration
• 700 & Above Employee

• Field Support Engineer

  • Jul 2018 - Dec 2018

   Building, Reimaging & installing computers/Laptop/Mini desktop at Council head office & various sites Migration Project - Windows 7 to Windows 10 & Office 2010 to Office 365  Administrator of Active Directory, Exchange admin centre, Office 365, Service Now, Asset Management, Exchange 2010, RDP, Citrix Remote Assistance and SCCM Console Provide remote desktop services, desktop break/fix in the ICT Environment for customers including for Desktop and laptop computers, Monitors, keyboards, mice and cables, Terminals, KVMs cables, Peripheral devices, Network printers and MFDs; Mobile phones and Mobility devices; and Operating System and applications Act as an interface between the client and vendors regarding med\high level technical issues



GoSee

• New Zealand
• Travel Arrangements
• 100 - 200 Employee

• Desktop Engineer

  • Jul 2018 - Dec 2018

   Provide Support to clients remote and onsite Monitoring, assessing, diagnosing, resolving or escalating all incoming tickets using the Atlassian JIRA task management platform Google Apps & Enterprise Antivirus Administrator Workstation deployment, troubleshoot & Manage backup drives (daily & weekly) Create and manage reservations DHCP and Monitor host performance alerts Troubleshoot Desktop/Laptops and other IT Peripherals Liaise with company's service providers and vendors to meet company goals Asset Management (Hardware and Software)



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Service Desk Analyst

  • Apr 2017 - Oct 2017

   Level 2 technical support for multiple users along with implementation of network connectivity via phone and email Install, configure and troubleshoot Desktop/Laptops, other IT Peripherals, network connectivity and in-house applications Maintained passwords, data integrity and file system security for the desktop environment Communicated technical information to both technical and non-technical personnel and dealt with escalated issues and mentored junior Engineers Managed Service Now, HPSM, SCCM for deploying applications, Exchange and Active Directory



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Analyst

  • Feb 2015 - Apr 2017

   Escalation point for tier 1 & 2 Service Desk, Service Now ticketing management & dealt with escalated issues and mentored junior Engineers Admin - V Sphere, VM-ware, Citrix, Exchange Management Console, Active Directory, SAP Control framework & Share-point Managed SCCM for deploying applications Troubleshooting with all end-user devices (Exchange, Lync, Laptops, iPad, Desktop, Mobile devices and desk phones), LAN/WAN, Windows, Office, SAP, printers, mobile devices, Share-point, Exchange and OWA Installed and supported ICT infrastructure, including but not limited to WAN, LAN, Security and Telephony



Vodafone New Zealand

• New Zealand
• Telecommunications
• 700 & Above Employee

• FAB Ninja/Technical Support Level 2

  • May 2013 - Feb 2015

   Provided 2nd level technical support for multiple users along with implementation of network connectivity via phone and email Troubleshooting done and sorted technical issues for all phone, Broadband, Wireless Networks and email Administration of TPII, IRemedy, ESPM, Wireline, Remote Desktop and Cisco Unity Connection administration Troubleshooting done for Windows XP & 7, network issues, Office (all versions), desktops, laptops, printers, VOIP, Internet, and iPhone/iPad and Androids in an enterprise environment Set up network connections for wired/wireless networks, email clients



Goodman Fielder

• Australia
• Food and Beverage Manufacturing
• 700 & Above Employee

• Service Desk Engineer

  • Sep 2012 - Mar 2013

   First point of contact for all IT & technical queries. Responsible for logging tickets/Incidents via Phone/Email/face to face Providing efficient customer support for Tier 1 & 2 issues relating to Network, Desktop, Laptops, Printers, VOIP and other IT peripherals. Supporting over 3000 internal users. Managing Active directory, Microsoft Exchange, SAP a/c’s management Troubleshoot and resolve Windows 7, 8 MAC, Network Issues, Office (all versions), Desktop, Thin Clients, Printers, VOIP, Internet, VPN (Aventail), Intranet, IPhone/IPad & Androids Working within a TCP/IP network environment, including DHCP, DNS and Ethernet. Investigate specialist and complex IT support issues Communicating with 3rd parties to replace/repair defective hardware and software. Maintaining a wide range of computer hardware and software programs Administration of Citrix, Cisco Unity administration, IBM Lotus notes and Land desk Touch paper



Spark New Zealand

• New Zealand
• Telecommunications
• 700 & Above Employee

• Technical Analyst

  • Sep 2011 - Aug 2012

   1st & 2nd level technical support for multiple users along with implementation of network connectivity in an enterprise environment Citrix Administration, managed Active directory, RDP, RSA Authentication, MS Exchange, HPSC and HPAM, Mnet2 version 1.3.12, Cisco Unity Connection administration and Unix “Putty” Troubleshooting done with Windows, Office, Citrix, desktops, laptops, Thin Client and MFD Printers Installed and ssupported ICT infrastructure, including but not limited to WAN, LAN, Security, Telephony, Desktop & Server, Core/Non-Core and Microsoft applications Communicating with 3rd parties to replace/repair defective hardware and software. Maintaining a wide range of computer hardware and software programs