Experience

HerKey (formerly JobsForHer)

• India
• Professional Training and Coaching
• 100 - 200 Employee

• Assistant Product Manager

  • Aug 2023 - Present

  Bengaluru, Karnataka, India



Zooked India

• India
• Hospitality
• 1 - 100 Employee

• Strategy Consultant

  • May 2022 - Present

  Bengaluru, Karnataka, India - Developed a clear and compelling product strategy and vision that aligns with the company's mission of becoming a preferred global aggregation platform for group bookings. - Conducted thorough market research to identify customer pain points, preferences, and emerging trends related to group bookings. - Prioritized feature development based on business value, user impact, and technical feasibility. - Identified potential risks and challenges that could impact the product's success… Show more - Developed a clear and compelling product strategy and vision that aligns with the company's mission of becoming a preferred global aggregation platform for group bookings. - Conducted thorough market research to identify customer pain points, preferences, and emerging trends related to group bookings. - Prioritized feature development based on business value, user impact, and technical feasibility. - Identified potential risks and challenges that could impact the product's success and develop mitigation strategies. Show less



Upswing Financial Technologies

• India
• Financial Services
• 1 - 100 Employee

• Head of Customer Success

  • Apr 2023 - Aug 2023

  Bengaluru, Karnataka, India



Upraised

• India
• E-Learning Providers
• 1 - 100 Employee

• Product Management Fellowship

  • Jan 2023 - Jul 2023

  Bengaluru, Karnataka, India



BYJU'S

• India
• E-Learning Providers
• 700 & Above Employee

• Senior Manager - Product Strategy

  • May 2022 - May 2023

  India Experience in building and leading large size teams; responsible for planning and execution for achieving the organisation goal around customer engagement. Managing two products end to end across customer experience department. Analysing internal business data like Customer Outreach, Product Engagement, Call adherence, daily productivity by creating weekly service dashboards. Develop Manager and Associate KRA across teams to continually improve the quality, effectiveness, and… Show more Experience in building and leading large size teams; responsible for planning and execution for achieving the organisation goal around customer engagement. Managing two products end to end across customer experience department. Analysing internal business data like Customer Outreach, Product Engagement, Call adherence, daily productivity by creating weekly service dashboards. Develop Manager and Associate KRA across teams to continually improve the quality, effectiveness, and efficiency of our processes. Working over implementation of new products, streamlining new processes, managing CRM Migrations, Implementation of SalesForce. Working with internal teams such as Business Analyst, marketing, category, product etc. to ensure that gaps in the customer experience- irrespective of where they occur in the journey – are plugged.

• Manager - Customer Experience

  • Oct 2021 - May 2022

  Bengaluru, Karnataka, India

• Assistant Manager - Customer Experience

  • May 2020 - Sep 2021

  Bengaluru, Karnataka, India

• Product Expert

  • Jan 2019 - May 2020

  Having a deep understanding of a product, engaging myself with the customers about the most relevant functionalities for the advancement of the product in the customer's views. Onboarding around 200 new customers to the product over a week. Maintained a retention rate of 96% from an overall base of 400 new clients. Cold-calling the onboarded client to provide service across their product lifecycle. Maintain a daily target of connecting to unique customer base of around 1500 in… Show more Having a deep understanding of a product, engaging myself with the customers about the most relevant functionalities for the advancement of the product in the customer's views. Onboarding around 200 new customers to the product over a week. Maintained a retention rate of 96% from an overall base of 400 new clients. Cold-calling the onboarded client to provide service across their product lifecycle. Maintain a daily target of connecting to unique customer base of around 1500 in a month. Resolving the customer issues under 15mins TAT over Freshdesk. Maintaining an excellent CSAT score and driving NPS over each call after issue resolution.

• Product Specialist

  • Feb 2018 - Jan 2019



Aaruush, SRM University

• India
• Non-profit Organizations
• 300 - 400 Employee

• Committee Secretary

  • Mar 2016 - Mar 2018

  Chennai, Tamil Nadu, India



POPxo | Good Glamm Group

• India
• Technology, Information and Internet
• 100 - 200 Employee

• Campus Influencer

  • Jan 2018 - Feb 2018

  Chennai, Tamil Nadu, India Working as an internet influencer with popxo



Ford Motor Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Internship Trainee

  • May 2017 - May 2017

  Chennai, Tamil Nadu, India



NTPC Limited

• Utilities
• 700 & Above Employee

• Internship Trainee

  • May 2016 - May 2016

  Uttar Pradesh



Northern Coalfields Limited- A Coal India Company

• India
• Mining
• 200 - 300 Employee

• Internship Trainee

  • May 2015 - May 2015

  Varanasi, Uttar Pradesh, India