Experience

Justworks

• United States
• Human Resources Services
• 700 & Above Employee

• Customer Success Representative

  • Aug 2021 - Present

  Assisting admins with Payroll, HR, benefits, and compliance inquiries surrounding the Justworks platform. I am a dedicated customer success representative dedicated to service excellence. Assisting admins with Payroll, HR, benefits, and compliance inquiries surrounding the Justworks platform. I am a dedicated customer success representative dedicated to service excellence.



Capsule

• United States
• Technology, Information and Internet
• 400 - 500 Employee

• Pharmacy Experience Agent

  • Apr 2020 - Aug 2021

  •First point of contact when Pharmacies, Doctors, Insurance companies, and Patients call, text, or email the pharmacy. •“ Looking after ” is the core value when transferring calls, texts, or emails to the appropriate team. Making sure to look after patients' needs, and requests like transferring prescriptions in, or out, reprocessing prescriptions as needed, and handling any questions regarding insurance, order inquiries, or general Capsule service questions. •Handling escalations with diligent, compassionate, and precise work ethic. •Placing orders for patient’s medication to arrive at their home or doctor's office. •Reprocessing prescriptions with insurance,without insurance or with a coupon.•Responsible for troubleshooting apps, and systems when having technical difficulties. Also, partnering up with the IT department for any additional assistance with technical difficulties.



FARM Rio

• Retail Apparel and Fashion
• 700 & Above Employee

• Brand Ambassador

  • Aug 2019 - Feb 2020

  •Interacting with customers to inform them about the brand, giving them not only insight on the brand but product knowledge.•Commission based. Keeping up with daily metrics and maximizing sales. •Styling customers, suggestion pieces so customers leave happy and satisfied with what they’re wearing. •Emailing customers for follow ups and making appointments for personal shopping experiences. •Counting and organizing inventory. • Handling escalations with returns, exchanges, and online orders.



Agenda Show

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Wholesale Representative

  • Aug 2019 - Aug 2019

  • Wholesale Representative at the Agenda show for a streetwear brand called Lemonade Stand NY. • Engaged with clients that were interested in the brand. • Responsible for Scheduled appointments with clients. • During the appointments we spoke about product details, built trusting partnerships, discussed prices per-piece, production, and logistics. • Closed out a great number of sales for Lemonade Stand NYC • Wholesale Representative at the Agenda show for a streetwear brand called Lemonade Stand NY. • Engaged with clients that were interested in the brand. • Responsible for Scheduled appointments with clients. • During the appointments we spoke about product details, built trusting partnerships, discussed prices per-piece, production, and logistics. • Closed out a great number of sales for Lemonade Stand NYC



Gap

• United States
• Retail
• 700 & Above Employee

• Visual Merchandiser

  • Sep 2017 - Aug 2019

  •Responsible for floor-setups, store merchandising, and styling.•Responsible for executing the visual story of the band. Executing a feeling to targeted customers for customers loyalty and maximizing metrics.• Responsible for Supervising flips, managing a team of trainee visual merchandisers. •Responsible for floor-setups, store merchandising, and styling.•Responsible for executing the visual story of the band. Executing a feeling to targeted customers for customers loyalty and maximizing metrics.• Responsible for Supervising flips, managing a team of trainee visual merchandisers.



H&M

• Sweden
• Retail
• 700 & Above Employee

• Sales Advisor

  • Jan 2017 - Sep 2017

  Sales Advisor for women’s accessories department Sales Advisor for women’s accessories department



Gap

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Jun 2014 - Jan 2017