Operations Manager

• Aug 2022 - Present

Office Administrator

• May 2019 - Aug 2022

Office Manager

• Jul 2016 - May 2019

Administrative Support• Provided front desk administrative support by greeting and interacting with families, students and faculty• Screened telephone calls, answered routine inquiries and referred callers to the appropriate personnel as needed • Translate for Spanish speaking parents during a meeting as well as translate report card. • Prepared and reconciled reports attendance report for Leadership • Processed pertinent documentation as needed for the leadership team, faculty and parents Student Records and Support• Updated and maintained all student records including emergency forms, parent consent forms, and medication forms • Administered First Aid and basic medication as needed• Supported Director with calendar management and various administrative tasksFinance and Procurement• Oversaw weekly purchasing for facility, faculty and special events and distributed supplies to various classrooms as needed• Maintained documentation of all purchases for audit purposesFacilities• Liaised with custodial staff on all maintenance issues and ensured repairs were made in a timely mannerTechnology• Provided the first line of technology and equipment support to staff and troubleshoot

Operation/Office Manager

• Mar 2015 - Jun 2016

Administrative Support• Provided front desk administrative support by greeting and interacting with families, students and faculty• Screened telephone calls, answered routine inquires and referred callers to the appropriate personnel as needed • Prepared and reconciled reports for Pre K Director, network office and faculty• Processed pertinent documentation as needed for the leadership team, faculty and parents • Screened, prioritized and distributed all mail Student Records and Support• Updated and maintained all student records including emergency forms, parent consent forms, and medication forms • Administered First Aid and basic medication as needed• Supported Director with calendar management and various administrative tasksEvent Planning• Planned and executed school wide events including Unity Meetings and other family events• Managed all school event logistics such as technology, set up, support, food ordering etc. Finance and Procurement• Oversaw weekly purchasing for facility, faculty and special events and distributed supplies to various classrooms as needed• Maintained documentation of all purchases for audit purposes• Maintained as reconciled American Express documentation monthly• Maintained fixed income tracking log for all technology, furniture and equipment Facilities• Secured building and school safety permits from Department of Education • Liaised with custodial staff on all maintenance issues and ensured repairs were made in a timely manner• Supervised new classroom set-up and year-end classroom packing process • Conducted monthly fire drills and maintained log Technology• Provided first line of technology and equipment support to staff and troubleshooted all computer issues • Managed technology vendor during monthly maintenance visits, ensuring all technology needs were addressed

Accouting Clerk

• Mar 2014 - Mar 2015

• Bill and follow-up on inpatient/outpatient account receivables• Bill claims to third party payers both electronically or manually• Post and update all specific code charges manually into the patient accounts system • Analyze accounts to resolve issues that result in billing and/or payment delays• Edit unbilled/unprocessed accounts using Eagle Systems, to reduce denials on claims and insurance payments • Correct denials and re-bill accounts through PFS Systems (Eagle, ECC Omnipro)• Follow-up on all billed third party/self-pay accounts.• Responds to third party audits

Administrative Assistant

• Feb 2005 - Jul 2012

• Provided front desk administrative support, greeting and interacting with family, student and faculty• Screened telephone calls, answered routine inquires and refer caller to the appropriate personnel as needed • Screened, prioritized and distributed all mail • Faxed and scanned documents as needed for the leadership, faculty and parents • Coordinated and assigned MetroCards for over a hundred and fifty students • Coordinated bus services and student routes for over fifty in New York City and surrounding districts• Updated and maintained student emergency forms, parent consent forms, medical and medication forms • Administered First Aid and basic medication, as needed• Processed and issued student working papers• Ordered supplies and maintained a working inventory • Organized, maintained and distributed supplies to various locations as needed• Assisted management in the execution of special projects as assigned• Prepared and maintained various records and documents for administrative staff• Prepared and reconciled report tallies for leadership team and faculty• Served as the Teacher Sub Coverage Coordinator responsible for creating, coordinating and assigning classroom coverage as needed • Assisted the Admission Department in data enter of all new enrolled students

Case Management Services Community Follow-Up Case Worker

• 2002 - Feb 2005

• Entered weekly data into the URS system for all encounters for the CMS component• Submitted weekly progress notes, statistical reports and program narrative reports • Conducted housing searches for clients• Accompanied clients to health related appointments and served as a translator • Provided crisis intervention• Communicated and interacted daily basis with clients, venders and medical providers • Assisted in general office support such as front desk coverage, screening calls, answering routine inquires and referred callers to the appropriate personnel as required