Senior Technical Writer

• Jul 2020 - Present

Technical Writer

• Jan 2019 - Aug 2019

o Handled end-to-end User documentation and maintenance of core products. o Prepared User Manuals (using Word), User Scenarios, and Process flows (MS Visio) for the core product suite. o Prepared Product Demo presentations using MS PowerPoint. o Reviewed and formatted technical specifications and HLD (High-level design) documents. o Gathered information from Subject Matter Experts (SMEs) to understand the technicality of the product. o Prepared various standard document formats (Template) for aligning all technical/operational SOP’s (Standard Operating Procedures). Show less

Senior Technical Writer

• May 2016 - Jan 2019

o Handled end-to-end User documentation and maintenance of uCustoms and KGAC (Kuwait General Administration of Customs) products. o Developed User Manuals, Training Manuals, Business Specifications or Software Design Specification documents and product Scenario Specific documents. o Prepared videos and presentations for product demonstrations. o Developed user documentation templates using Madcap Flare for various types of documents. o Prepared CSS styles for maintaining the documentation structure and organization standards. o Handled assignments within the timelines according to set standards regarding order, clarity, conciseness, style, and terminology. o Created and edited workflows, screenshots, and flow charts to effectively illustrate information about the product. Prepared mockups using Prototyper tool for any Change requests (CR’s) in the application. o Referred workflows, specifications, and product demonstrations to define and document procedures and instructions. o Reviewed Software Design Specification (SDS) documents and recommended revisions. o Ensured that content is written and presented in a format that meets standards and is consistent with company information design guidelines and brand image. Show less

Techincal Writer

• Jul 2010 - Apr 2016

* Handled production and maintenance of end-user documentation for multiple software products. * Documentation deliverables include User Guides, Service Manuals, Installation Guides, Performance Reports, Release Notes, etc. * Created style templates for various documentation deliverables and also helped the Development team with content formatting techniques. * Created online Help systems for database documentation and other new product releases * Researched best practices for content development, image editing, video production, etc. * Supported team members with peer reviews and editing checklists. * Helped developers and non-technical staff with aspects of document branding, diagramming, and formatting. * Actively collaborated with marketing communications to support with product content, diagramming, & video production. Show less