Nitish Bhardwaj
Project Manager at NIIT- Claim this Profile
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English Full professional proficiency
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Hindi Native or bilingual proficiency
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Spanish Professional working proficiency
Topline Score
Bio
Kapil Gowda Veligatla
Nitish is a quick learner and a very enthusiastic employee. Happy to have you in our project. Good luck.
Mohammed Azhar Ahmed
It has been a pleasure to have Nitish in our project dealing with customers and counter parts in a very advanced nature in Spanish translation. As language is the barricade but he is the source to make people understand . His interpersonal skills and talent of dealing with Projects, customers and counter part is inspiration to other team members. He is a very good learner. He has been Cross skilled on Storage and Service Management . His dedication towards BAU has been appreciated many times for managing and maintaining the deadlines. He is the inspiration to other technical specialist. He handles the delivery in more efficient manner His skills as a translator and interpreter are very high, plus he masters the technical terminology necessary to transcribe complex procedures and to reach specific objectives. He have an very high expertise in read/read language (spanish and english), and he is able to integrate with multilingual teams, denotes an impeccable ability to realign links in communication to reach the goal.
Kapil Gowda Veligatla
Nitish is a quick learner and a very enthusiastic employee. Happy to have you in our project. Good luck.
Mohammed Azhar Ahmed
It has been a pleasure to have Nitish in our project dealing with customers and counter parts in a very advanced nature in Spanish translation. As language is the barricade but he is the source to make people understand . His interpersonal skills and talent of dealing with Projects, customers and counter part is inspiration to other team members. He is a very good learner. He has been Cross skilled on Storage and Service Management . His dedication towards BAU has been appreciated many times for managing and maintaining the deadlines. He is the inspiration to other technical specialist. He handles the delivery in more efficient manner His skills as a translator and interpreter are very high, plus he masters the technical terminology necessary to transcribe complex procedures and to reach specific objectives. He have an very high expertise in read/read language (spanish and english), and he is able to integrate with multilingual teams, denotes an impeccable ability to realign links in communication to reach the goal.
Kapil Gowda Veligatla
Nitish is a quick learner and a very enthusiastic employee. Happy to have you in our project. Good luck.
Mohammed Azhar Ahmed
It has been a pleasure to have Nitish in our project dealing with customers and counter parts in a very advanced nature in Spanish translation. As language is the barricade but he is the source to make people understand . His interpersonal skills and talent of dealing with Projects, customers and counter part is inspiration to other team members. He is a very good learner. He has been Cross skilled on Storage and Service Management . His dedication towards BAU has been appreciated many times for managing and maintaining the deadlines. He is the inspiration to other technical specialist. He handles the delivery in more efficient manner His skills as a translator and interpreter are very high, plus he masters the technical terminology necessary to transcribe complex procedures and to reach specific objectives. He have an very high expertise in read/read language (spanish and english), and he is able to integrate with multilingual teams, denotes an impeccable ability to realign links in communication to reach the goal.
Kapil Gowda Veligatla
Nitish is a quick learner and a very enthusiastic employee. Happy to have you in our project. Good luck.
Mohammed Azhar Ahmed
It has been a pleasure to have Nitish in our project dealing with customers and counter parts in a very advanced nature in Spanish translation. As language is the barricade but he is the source to make people understand . His interpersonal skills and talent of dealing with Projects, customers and counter part is inspiration to other team members. He is a very good learner. He has been Cross skilled on Storage and Service Management . His dedication towards BAU has been appreciated many times for managing and maintaining the deadlines. He is the inspiration to other technical specialist. He handles the delivery in more efficient manner His skills as a translator and interpreter are very high, plus he masters the technical terminology necessary to transcribe complex procedures and to reach specific objectives. He have an very high expertise in read/read language (spanish and english), and he is able to integrate with multilingual teams, denotes an impeccable ability to realign links in communication to reach the goal.
Credentials
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ITIL Foundation in IT Service Management
PeopleCertJun, 2018- Nov, 2024 -
IBM Blockchain Essentials
IBMFeb, 2018- Nov, 2024 -
IBM Agile Explorer
IBMNov, 2017- Nov, 2024 -
IBM Cognitive Practitioner
IBMNov, 2017- Nov, 2024 -
IBM Design Thinking Practitioner
IBMNov, 2017- Nov, 2024 -
Diploma in Spanish Language
University of DelhiAug, 2014- Nov, 2024 -
Nivel B2
Instituto Cervantes Nueva DelhiAug, 2012- Nov, 2024
Experience
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NIIT
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United States
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Education Administration Programs
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500 - 600 Employee
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Project Manager
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Aug 2022 - Present
• Leadership and team management skills to effectively manage the Spain team. • Strong communication and problem-solving skills to handle client queries and requests. • Led meetings with internal team members, consultants, and contractors. • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget. • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables. • Built and established strong partnerships with teams, vendors, and contractors. • Knowledge of the company's course offerings and products to provide accurate information to customers. • Ability to manage enrolment processes for various types of customers (external, internal, and international). • Understanding of billing processes and customer service policies to handle customer payments and inquiries. • Knowledge of learning management systems (LMS) to manage employee training completion records. • Ability to add external profiles to the LMS system and troubleshoot any technical issues. • Customer service skills to address delivery issues and resolve complaints. • Attention to detail and organizational skills to process customer orders accurately. • Ability to assist customers with various types of training, including computer-based and multimedia training. • Research and analytical skills to track order delivery status and provide timely responses to customers. • Sales and marketing skills to create standard quotes for courses and promote them to external customers. • Conflict resolution and problem-solving skills to handle escalation calls and emails effectively. Show less
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Freelance Translator
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Jan 2014 - Present
• Translating written materials from source to target language with high accuracy and attention to detail. • Ensuring that translated documents convey the intended meaning and tone of the original text. • Adhering to deadlines and delivering translated materials in a timely manner. • Maintaining confidentiality and safeguarding sensitive information. • Communicating effectively with clients to understand their translation needs and preferences. • Conducting research and utilizing reference materials to ensure accurate translations. • Reviewing and editing translated documents for accuracy and clarity. • Managing administrative tasks, such as invoicing, time tracking, and project management. • Staying up-to-date with industry trends and developments to enhance translation skills and knowledge. Show less
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EthosData Virtual Data Room
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United Kingdom
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Software Development
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1 - 100 Employee
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DataRoom Specialist
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Mar 2020 - Aug 2022
• Strong communication skills to effectively manage client relationships in Spain and Latin America. • Knowledge of sales and business development strategies to support the sales team in those regions. • Sales skills to effectively promote EthosData's services in the Asia Pacific region. • Understanding of M&A, IPO, and fundraising transactions to effectively communicate EthosData's value proposition to clients and potential customers. • Attention to detail and organizational skills to coordinate daily work with clients. • Ability to track and analyze performance metrics (SLAs and KPIs) to identify areas for improvement and ensure targets are met. • Customer service skills to effectively help customers and ensure their satisfaction. • Exercised versatility in fast-paced, agile work environments. • Participated in ongoing training and compliance activities. • Managed and resolved incidents according to service agreements. • Coordinated and managed various programs or projects to achieve established objectives. Show less
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Colt Technology Services
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United Kingdom
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Telecommunications
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700 & Above Employee
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Network Engineer
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Aug 2018 - Mar 2020
• Bilingual communication skills (Spanish and English) to effectively handle calls with OLO. • Written communication skills in both Spanish and English to handle operational emails. • Teaching skills to effectively train team members in the Spanish language. • Strong interpersonal skills to serve as a liaison between the 1st Lo team and other internal and external teams. • Ability to track and analyze performance metrics (SLAs and KPIs) to ensure targets are met. • Attention to detail and adherence to organizational guidelines and departmental processes and procedures. • Knowledge of trouble ticket creation and tracking processes. • Ability to follow up on tickets and route them to relevant teams for resolution. • Ability to close tickets in a timely and accurate manner. • Configured routers, switches, firewalls, and other hardware to deploy and manage LAN, WAN, and wireless networks. • Monitored system performance to promote network speed, availability, and reliability. • Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities. Show less
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Operations Professional
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Jun 2016 - Jul 2018
• Knowledge of ticketing tools (such as Maximo) to effectively monitor and assign tickets to team members based on their severity and problem. • Ability to register incidents and service requests in ticketing tools accurately and efficiently. • Time management skills to prioritize workload to meet customer requirements. • Ability to handle high volume processes while maintaining accuracy and attention to detail. • Bilingual communication skills (English and Spanish) to provide language support and coordinate with stationed teams in Latin American countries. • Ability to conduct daily KT calls in Spanish during the transaction period. • Knowledge of backup failure resolution processes and daily health checks of TSM servers. • Knowledge of PSM and media management activities. • Ability to perform restore activities such as normal file restore, cross node restore, and SQL restore. • Strong collaboration and teamwork skills to participate in team meetings, activities, and efforts to achieve high work qualities. • Addressed customer concerns with suitable solutions. Show less
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iEnergizer
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India
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Subject Matter Expert- Spanish
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Jan 2014 - Jan 2016
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. • Developed strong customer relationships to encourage repeat business. • De-escalated problematic customer concerns, maintaining calm, friendly demeanor. • Escalated customer concerns, issues and requirements to supervisors for immediate rectification. • Strong communication skills to handle incoming calls and inquiries from prospective customers or clients. • Ability to effectively resolve customer disputes to ensure customer satisfaction. • In-depth knowledge of products offered to effectively discuss and upsell to customers. • Experience working in the retention and payment department. • Results-driven mindset to achieve targets and performance goals. • Strong leadership and management skills to effectively manage a team and ensure targets are met. • Ability to establish work plans to guide the team towards meeting targets. • Experience in training new employees in the voice process and project information. • Experience monitoring call volume and quality to ensure optimal customer service. Show less
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Education
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2016 - 2018
IEC UNIVERSITY
Master of Business Administration - MBA, Marketing -
2014 - 2015
Daulat Ram College
Diploma and Advance Diploma, Spanish Language and Literature -
2012 - 2014
Instituto Cervantes Nueva Delhi
Certificate and International Diploma of Spanish language, Spanish Language and Literature -
2011 - 2014
Shobhit University
Bachelor of Commerce (B.Com.), Business/Commerce, General -
1998 - 2010
St. Xavier School - Delhi
Science, High School/Secondary Diplomas and Certificates
Community
