Nitin Singh

Corporate Sales Trainer at Freelance Trainer
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Contact Information
us****@****om
(386) 825-5501
Location
Delhi, India, IN

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Vivek C.

Nitin and I worked together at ICICI Bank in retail asset operations. It was his first stint in banking industry but in a short span he grew up to take challenges at work displaying great maturity and understanding. He has the ability to resolve conflicts in the team and get things done in right manner. Nitin was adept at his work and won accoldes from other teams for the dedication and wonderful attitude on resolving issues. It is always wonderful to have people like Nitin in your team.

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Credentials

  • Train the Trainer
    Umbrella Learning Academy

Experience

  • Freelance Trainer
    • India
    • Education Administration Programs
    • 1 - 100 Employee
    • Corporate Sales Trainer
      • May 2020 - Present

      Sales Training and skill development for new hires through virtual training methods. Tele Sales, Communication skills and personality building Sales Training and skill development for new hires through virtual training methods. Tele Sales, Communication skills and personality building

  • Toppr
    • India
    • E-Learning Providers
    • 700 & Above Employee
    • Manager of Training
      • Nov 2019 - Apr 2020

      Sales, Service, Product and Process training to new hires and refresher to existing employees. Sales, Service, Product and Process training to new hires and refresher to existing employees.

  • Adda247
    • E-Learning Providers
    • 1 - 100 Employee
    • Branch Manager
      • Aug 2018 - May 2019

      Branch Sales and Training Branch Sales and Training

  • Freelance Corporate Trainer
    • India
    • Consumer Services
    • 1 - 100 Employee
    • Freelance Trainer
      • Jul 2016 - Jul 2018

      . Training to budding managers for Communication skills, Inter-Personal skills, Personality, Leadership and General Management. • Assisting in the Skill Development, Knowledge Management & Placement arrangements. • To have knowledge, understanding and enthusiasm for creative teaching nad learning as a key to raising achievement, aspiration and motivation . Training to budding managers for Communication skills, Inter-Personal skills, Personality, Leadership and General Management. • Assisting in the Skill Development, Knowledge Management & Placement arrangements. • To have knowledge, understanding and enthusiasm for creative teaching nad learning as a key to raising achievement, aspiration and motivation

  • Idea Cellular Ltd
    • India
    • Telecommunications
    • 700 & Above Employee
    • Postpaid Service Provisioning (RJ Circle)
      • Jun 2014 - Jul 2016

      • Postpaid Activations, Service Provisioning, TERM Compliance, QRC Management, Customer Communications, Postpaid Collections & Retentions, Sales & Revenue Generation. • Managing Agency for Contact Point Verification (CPV) for all 16 postpaid towns & Document Scanning and Warehousing with pick up from around 35 touch points. • Extensive experience in vendor relations and business partnership development to gain involvement and ensure high quality service. • Timely processing of the bills received from the vendors • Cost optimization and control, Ensuring Activation within TAT and rejection lesser than budgeted targets, TERM Compliance at 100% including Warehouse Audits. • Facilitating the Sales team on new process guidelines, implementation and training requirements. • Driving various process improvements for Cost optimization and enhanced Customer Acquisition Experience • Ensuring Welcome Letter Dispatch & Welcome Call process to the activated customers’ within TAT. • Beta Tester for New Product launch of Postpaid Plans / Packs / Services. Significant Milestones • Idea Excellence Award for Activation TAT Improvement (Same Day) from 39% in Aug ’14 to 76% in Jan ’15 for Rajasthan Circle. Mar ’15 Closure done at 96.5%. Mar ’16 closure done at 98.3%. • Worked on a Green Belt project for ‘Correction of mismatches in Subscriber & Feature Reconciliation’. • Worked on a TQM & Green Belt project for ‘Postpaid Activation TAT improvement’. • Worked on a Yellow Belt project for ‘3G Feature Reconciliation’, where measuring, updating & reducing the revenue loss to the Idea network. • Worked on a Yellow Belt project for ‘Reduction of Service Form Pendency’. • Worked on Yellow Belt project for ‘Reduction in rate plan change errors’. • Worked on Yellow Belt project for ‘Automation of Dedupe Process in Postpaid Activations, thus reducing • default customer re-entering’. • Worked on Yellow Belt project for ‘Reduction in Data Discrepancy for TERM Reporting’. Show less

  • Reliance Communications
    • India
    • Telecommunications
    • 700 & Above Employee
    • Cluster Customer Operations & Process Lead (API)
      • Aug 2007 - Jun 2014

      Worked as business analyst & handled audit operations for GSM & CDMA services of Reliance Wireless Group at Kanpur. CAF, AV/CV Management and 1'st three billers collection management.MIS & Customer Relationship Management. Significant Milestones • Rewards & Recognition – Best Cluster API Lead, Best Cluster Function – UPE Circle, for the year 2008-09 • Played a rich role in successful operational implementation of the launch of Reliance GSM at Kanpur • Successfully managed operations of Project RDEL-UPE, Kanpur (assigned by Ministry of IT) for the year 2007-12. Show less

  • ICICI Bank Ltd
    • 200 - 300 Employee
    • Customer Account Manager - RAOG & HFC
      • Sep 2004 - Aug 2007

      As a CAM at the Kanpur Branch, I was responsible for disbursement & credit review of various loan products such as Auto, Personal, Two wheeler, Home & Commercial Vehicle. Apart from this PDC Banking & Customer Service were the important parameters that were looked upon alongwith the same. Audit & Compliance were the featured tools for the daily work schedule in there. As a CAM at the Kanpur Branch, I was responsible for disbursement & credit review of various loan products such as Auto, Personal, Two wheeler, Home & Commercial Vehicle. Apart from this PDC Banking & Customer Service were the important parameters that were looked upon alongwith the same. Audit & Compliance were the featured tools for the daily work schedule in there.

  • Hero Mindmine
    • India
    • Professional Training and Coaching
    • 100 - 200 Employee
    • Senior Executive - Operations
      • Nov 2003 - Sep 2004

      Working for Hero ITES with Providean Bank and Capital One Bank processes (Inbound & Outbound) Sales and Services. Training executives for improvement. Working for Hero ITES with Providean Bank and Capital One Bank processes (Inbound & Outbound) Sales and Services. Training executives for improvement.

  • TiE
    • Mexico
    • IT Services and IT Consulting
    • Senior Executive
      • Jan 2002 - Nov 2003

      Senior Executive Office Operations at Kanpur Uttar Pradesh Chapter Senior Executive Office Operations at Kanpur Uttar Pradesh Chapter

Education

  • Deptt. of Business Management, Kanpur University, Kanpur
    MBA, Marketing & Finance
    2000 - 2002
  • Idea Cellular Ltd
    Lean Six Sigma Executive Belt, Six Sigma Green Belt
    2014 - 2016
  • Reliance Communications
    Lean Six Sigma Executive Program
    2007 - 2014
  • VSSD College, Kanpur (Kanpur University)
    BSc, Mathematics & Chemistry
    1997 - 2000
  • Dr. Virendra Swarup Public School, Kanpur
    XII
    1994 - 1996
  • St. Aloysius High School Kanpur
    1982 - 1994

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