Experience

Royal National Orthopaedic Hospital (RNOH) NHS Trust

• United Kingdom
• Hospitals and Health Care
• 500 - 600 Employee

• Patient Pathway Coordinator

  • Dec 2020 - Present

  Working closely with clinicians and Service Managers to ensure that the care pathway of all patients is effectively managed.Responsible for the management of the patient pathway, from referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.Responsible for booking and sending out-patient, admission / pre-assessment appointment letters and telephoning patients as required.Scheduling outpatient appointments and inpatient operating lists, ensuring that clinics and theatres are utilised appropriately and waiting lists are managed effectively.Liaising with consultants and their teams to monitor and ensure correct case mix on theatre lists, making appropriate staff aware of any changes, including Site/Bed manager and Medical Records staff using the agreed protocols / shared files.Ensuring patient cancellations are allocated new TCI dates within the specified time limits.Managing pre-assessment clinics, working in close conjunction with pre-assessment staff to ensure the smooth running of clinics.Monitoring elective surgery waiting times, proactively identifying risks, and taking corrective actions to ensure relevant targets are not breached, in conjunction with the Service teams, and clinical teams.Dealing with non-clinical queries from patients, their carers, general practitioners and members of the admin & clerical team.Taking overall responsibility for the waiting list and patient flow in conjunction with Service teams.Monitoring the quality of patient pathways using Trust IT systems andact to improve the quality of information within the Directorate.Establishing and maintaining strong communication links with the clinical team, attending weekly planning meetings and ensuring lists are managed in a clinically appropriate manner as guided by the team.



https://nitinkapoorphotography.co.uk

• Freelance Food Photographer

  • Mar 2010 - Present

  Food and Drink photographer based in London Food and Drink photographer based in London



Cafe Spice Namaste

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Personal Assistant / Administrator

  • Sep 2012 - Aug 2022

  • First point of contact for all internal and external communication between company’s other offices, cafes and restaurants.• Recipe development, costing and trials.• Implement and manage supplier relationships.• Ordering ingredients for the restaurant as and when needed from nominated suppliers.• Assist with the In-house recruitment process - placing advertisements, speaking to recruitment agencies, screening CV’s and interviews. • Manage company databases and filing systems on MS Office• Manage all company events - handling enquiries, booking the event, liaising between the restaurant team and the client, menu tasting and selection with clients, full handover to the restaurant team.• Organising and coordinating company internal and external meetings, providing literature, arranging catering, minute taking and following up on the meeting action plans.• Office management activities including managing stock levels of stationery, office equipment, collating and filing expenses, office facilities management and troubleshooting. • Telephone management in the office.• In-house photographer for food styling as well as product and event photography. • Social Media management and regular content generation. • Diary management and related activities for Company Directors – screening and responding to correspondence, making travel arrangements as appropriate and any other assistance deemed necessary.



Barclays Cycle Hire

• Customer Service Representative

  • Jul 2010 - Sep 2012

  Customer Service RepresentativeMain Responsibilities: • Calmly deal with often challenging issues in a busy call centre environment.• Resolve any customer grievances and provide solutions accordingly.• Handle customer calls and provide accurate information and advice.• Handle customer complaints and escalate it to the respective departments as required. • Ensure that customer queries and complaints are resolved and closed out.• Follow up on ongoing customer cases and communicating progress to management and customer.• Create and maintain customer call logs.• Deal with the customer billing queries and resolve as appropriate.• Investigate the charges challenged by customers and issuing refunds where applicable.



Paramount Restaurants

• Chef

  • Sep 2005 - Feb 2010



khana khazana

• chef

  • 2000 - 2003



Taj President Hotel

• Chef Trainee

  • 1999 - 2000



Fortune Hotel Landmark

• Commis Chef

  • 1998 - 2000



fortune park hotels

• fortune hotel landmark

  • 1998 - 2000