Experience

Andaaz Fashion UK

• United Kingdom
• Retail
• 1 - 100 Employee

• Team Lead

  • Jul 2021 - Present

  Working a team lead coustomer sales, Escalation,Providing team sales tactics,Team traing on products,Handing Returns Working a team lead coustomer sales, Escalation,Providing team sales tactics,Team traing on products,Handing Returns



Eros Hotel

• Kenya
• Food & Beverages
• 1 - 100 Employee

• Duty Manager

  • Aug 2016 - Oct 2020

  Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times. To consistently offer professional, friendly and engaging service To ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines To communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation To train supervisors and fulfill training role in the absence of the trainer To assist guests regarding hotel facilities in an informative and helpful way To follow department policies, procedures and service standards To follow all safety policies Show less



HOTEL BRISTOL GURGAON

• SR. LOBBY MANAGER

  • Nov 2014 - Aug 2016

  Working with the team for end to end operational issues. Handling Vip Guest movement, Team building. Addressing guest concerns to the management and resolving the issues with best possible efforts. Closely working in coordination with the other departments and insuring that thing are in place. Working with the team for end to end operational issues. Handling Vip Guest movement, Team building. Addressing guest concerns to the management and resolving the issues with best possible efforts. Closely working in coordination with the other departments and insuring that thing are in place.



PARKLAND GRAND, KAPASHERA, New Delhi, Parkland group of Hotels

• Leisure, Travel & Tourism
• 1 - 100 Employee

• Front Office Manager

  • Nov 2013 - Nov 2014

  Working as a head of the department head reporting directly to the General manager. Major roles inventory management,E- marketing ,GDS, Training staff. Monitoring hotel revenue, Month end reports, Lobby monitoring, Housekeeping Management. Working as a head of the department head reporting directly to the General manager. Major roles inventory management,E- marketing ,GDS, Training staff. Monitoring hotel revenue, Month end reports, Lobby monitoring, Housekeeping Management.



The Habitare Gurgaon

• Gurgaon, India

• Asst. Front Office Manager

  • Jul 2012 - Nov 2013

  Working as a head of the department head reporting directly to the General manager.Working as operational Head. P reopening property requirements are being visualizing discussed and implemented. Major roles inventory management,E- marketing ,GDS, Training staff. Monitoring hotel revenue, Month end reports, Lobby monitoring, Housekeeping Management, Taking care of the engineering and the other correlated department. Working as a head of the department head reporting directly to the General manager.Working as operational Head. P reopening property requirements are being visualizing discussed and implemented. Major roles inventory management,E- marketing ,GDS, Training staff. Monitoring hotel revenue, Month end reports, Lobby monitoring, Housekeeping Management, Taking care of the engineering and the other correlated department.



GBON SOLUTIONS New Delhi

• India
• Information Technology & Services
• 1 - 100 Employee

• Asst. Manager Front Office

  • Aug 2010 - Jul 2012

  Managing Room Division ,Team Management and operations.Reporting to The Resident Manager. Planing and analising the areas of improvement for the team. Training for the team for sops. Managing Room Division ,Team Management and operations.Reporting to The Resident Manager. Planing and analising the areas of improvement for the team. Training for the team for sops.



Park Inn Hotel - formerly the Radisson Hotel DFW South

• Hospitality
• 1 - 100 Employee

• Front Office Executive

  • Sep 2009 - Aug 2010

  Worked as a officiating duty manager. Handling team of 15 people. C ordination with other departments . Handling guest complaints. Worked as a officiating duty manager. Handling team of 15 people. C ordination with other departments . Handling guest complaints.



The Park Hotels

• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Feb 2007 - Sep 2009

  Taking care of the vip guest, Handling the team for any special events, Group billing, Executive floor room allotment and guest escorting. Taking care of the vip guest, Handling the team for any special events, Group billing, Executive floor room allotment and guest escorting.