Experience

SixSails

• United States
• Information Services
• 100 - 200 Employee

• Associate Vice President Sales

  • Jan 2023 - Present

• Associate Director - Sales

  • Jan 2020 - Apr 2023



Eli India

• India
• Information Services
• 700 & Above Employee

• Sr. Manager - Sales Operations

  • Jan 2018 - Jan 2020

  New Delhi Area, India

• Manager - Sales Operations

  • Mar 2017 - Jan 2018

• Manager - Learning & Development

  • May 2016 - Mar 2017



iYogi Inc.

• Canada
• Advertising Services
• 1 - 100 Employee

• Manager Learning & Development

  • Jul 2012 - Apr 2016

  Gurgaon, India Managed all sales lead LOB’s (Inbound/Outbound and Renewals) for head office site & 2 vendor sites with the responsibility of handling an average 400 + FTE’s per year across various business channels. Mapping and deploying core competencies of available workforce and implementing training programs. Managing training deliveries of new product launches and ensuring effective training delivery across the internal and external audience. Competency gap analysis of the available workforce… Show more Managed all sales lead LOB’s (Inbound/Outbound and Renewals) for head office site & 2 vendor sites with the responsibility of handling an average 400 + FTE’s per year across various business channels. Mapping and deploying core competencies of available workforce and implementing training programs. Managing training deliveries of new product launches and ensuring effective training delivery across the internal and external audience. Competency gap analysis of the available workforce and designing training strategy to overcome it. Identifying developmental training needs and creating need based training material. Actively participate and lead business reviews (weekly, monthly, & quarterly). Manage COE implementation on offshore sites including Philippines, UK, Spain, Pune, Bangalore & Hyderabad. Develop content for different client applications and process formulations. Successful implementation of COE PTS for tech support site development. Spearheaded Learning & Development functions on offshore locations. TNI on client sites and implementation of right training methodology for sales and tech training. Managing 200+ FTE tech support operations till migration and transitioning. Responsible for hiring and recruitment for all Sales Trainers across all sites.

• Asst. Manager Learning & Development

  • Jan 2011 - Jul 2012

  Gurgaon Managed and led a team of 15 trainers deployed in inbound & outbound operations. Managed resource allocation of different LOB’s and trainers. Set-up and participate in weekly internal meetings with each department to ensure continuity and the overall success of the company Undertaking vendor management through periodic performance evaluation using methods like con calls; site visits, training workshops, etc.

• Sr. Trainer - Sales & Process

  • Jul 2009 - Dec 2010

  Gurgaon, India



Serco

• France
• Oil and Gas
• 1 - 100 Employee

• Sr Trainer - Sales & Process

  • Mar 2004 - Jun 2009

  Gurgaon, India Responsible for imparting sales and process training for all new hires Handled training batches for collection, sales and technical processes from the pilot phase Facilitated behavioral training for Serco Management. Was a part of training workshops conducted by Serco for Leadership & Training Conducted workshops for Serco trainers on Leadership & Motivational skills.