Experience

Essar Group
• India
• Consumer Services
• 1 - 100 Employee
• Manager - Corporate Relations Group

  • Jul 2019 - Present
• Deputy Manager Corporate Relations Group

  • Jun 2011 - Jul 2019

  Key Responsibilities  Managing delegations o Preparing their stay itinerary o Making arrangements for transport and stay  Managing partnerships with sophisticated and influential global institutions such as international governmental agencies, industry bodies, think tanks and academia.  Managing relationships with civic contacts for the company  Preparing strategy and executing the same thereby creating value through enhanced visibility and credibility for the company and its senior management  Effectively managing accounting process for the team Show less



Renaissance Hotel and Convention Centre

• Duty Manager

  • Jul 2010 - Jun 2011

  Key Responsibilities  Effectively handling the Front Office team and taking care of the complete operations.  Auditing night duties efficiently and preparing reports for the directors.  Managing all administrative work on a daily basis including cash transactions.  Imparting appropriate training to new staff to attain service excellence and ensure efficiency in the day to day operations.  Creating and sustaining a dynamic work environment that fosters development opportunities & motivates high performance amongst team members.  Managing room allocation and clearance process to ensure no loss of time.  Analyzing problems faced by guests and responding promptly to all the correspondences.  Providing sufficient, friendly and informative service to both internal and external customers.  Coordinating with other departments to achieve maximum efficiency and Guest Satisfaction, with interest for regular clientele.  Effectively handled the services in the Executive Lounge which includes Food and Beverage service. Show less



JW Marriott Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Executive

  • Jul 2004 - Jul 2010

  Key Responsibilities  Managing Front office desk  Handling the Room Control department efficiently  Managing forms & reports process thereby ensuring zero error  Supervising and preparing duty roster for front office team.  Handling cash transactions including foreign currency  Ensuring proper room allocations for the customers and serving as a representative to the guests.  To work closely with the Events for Group room blockings.  Handle and target customers/clients/members for Marriot Rewards (Loyalty programme for Marriott International)  Taking care of guest requests through Virtual Concierge and then replying back through E - Mail. Show less