Experience

Shop LC

• United States
• Retail
• 1 - 100 Employee

• Chief Operating Officer

  • Nov 2015 - Present

  Austin, Texas Area Headquartered in Austin, TX, Shop LC (Formerly Liquidation Channel), is a 24/7 home shopping and eCommerce business selling affordable jewelry, fashion, lifestyle, home goods and as seen on TV products. Competing everyday with likes of QVC, HSN, evine, online retailers and marketplaces like Amazon and ebay. As COO & V.P for Shop LC, manage high performing teams across entire contact center operations, customer services, logistics, warehouse distribution and fulfillment, TV network… Show more Headquartered in Austin, TX, Shop LC (Formerly Liquidation Channel), is a 24/7 home shopping and eCommerce business selling affordable jewelry, fashion, lifestyle, home goods and as seen on TV products. Competing everyday with likes of QVC, HSN, evine, online retailers and marketplaces like Amazon and ebay. As COO & V.P for Shop LC, manage high performing teams across entire contact center operations, customer services, logistics, warehouse distribution and fulfillment, TV network affiliates and programming distribution, customer and operational analytics and legal. Responsible for increasing customer delight, drive operational efficiency across processes, cost optimization, special projects, process improvements, quality enhancement in services, exceeding service levels in operations, managing programming distribution across US and Canada. As a part of executive leadership team, responsible for significant portion of P&L, opex, sales & customer growth, overall profitability, employee engagement, team development and customer satisfaction and retention. Led change management for a fast paced retail organisation, strategic business planning, strategy Development and execution.

• Vice President- Strategy (Call Center and Warehousing Operations)

  • Jun 2013 - Nov 2015

  Austin, Texas Area Led company wide key strategy development and execution with focus on contact center strategy, warehouse distribution and fulfillment operations, process improvements, cost optimization, key project analysis, and implementations. Directed cost and service metrics for customer service operations and fulfillment. Led outsourcing and right sizing the in house call center and process improvement and quality enhancement across operations for customer experience improvement.



VGL Group

• India
• Retail
• 500 - 600 Employee

• COO & V.P, Shop LC (Formerly Liquidation Channel)

  • Oct 2003 - Present

  Austin, TX



STS Jewels Inc (VGL Group)

• Vice President

  • Jul 2012 - Jun 2013

  Austin, TX Responsible for complete business operations including P&L, Working Capital Management, ROI, Sales and Key Account management, New Business Development and Merchandising. Led Strategic and Annual Business Planning, Budgeting and controls. Part of VGL Group (Parent company) Senior Leadership Team driving strategy development for entire group's retail (D2C) and B2B operations.

• Director of Sales

  • Nov 2009 - Jul 2012

  Austin, Texas Heading the Sales, Merchandising, New Business development, Annual planning and Operations with P&L responsibility

• Sales Manager

  • Jul 2006 - Nov 2009

  New York, New York Managed sales and merchandising for some of the key accounts for the company. Actively involved in Annual business planning, product development, operations, tradeshows and team development.



STS Gems Thai Ltd. (VGL Group)

• Head -Sales & Marketing

  • Oct 2003 - Jun 2006

  Bangkok Metropolitan Area, Thailand Sales & Marketing- Lead a department of 30 people, looking after sales support to company's US Sales office, Direct sales to US, European and Australian customers, New product development, Annual business planning and New business development



Godrej & Boyce Mfg. Co. Ltd.

• India
• Manufacturing
• 700 & Above Employee

• Dy. Manager- Marketing

  • Jul 2001 - Sep 2003

  Handled and assisted in the all India Sales & Marketing activities for the office furniture products – the largest business in Furniture & Interior group of the organisation. Involved in strategic and annual business planning, new product development, sales management, logistics and sales training.