Experience

Northcott

• Australia
• Consumer Services
• 300 - 400 Employee

• Service Coordinator

  • Aug 2022 - Present

  Person Centered support to customers, their guardians, and where appropriate family members o Support with the activities of daily living o Safe and welcoming environment for customers, staff and visitors o Development and implementation of staff work schedules/rosters o Financial management of the service o Sustainable staff support that meets customers’ needs and service’s expectations  Provide Practice leadership to staff including: o Conducting team meetings o One to one supervision o Allocating and organising staff o Modelling and coaching o Quality of life outcomes  To ensure that the operation of the housing and supported independent living program is consistent with the principles and applications of the NDIS Quality and Safeguarding Framework  To work with the relevant Managers and Service Manager to develop and implement systems, policies and procedures that comply with legal and funding requirements, manage risk and continuously improve service and to ensure consistency in support and processes across Supported Living  Actively engage in self-reflection Show less

• Rostering coordinator

  • Apr 2022 - Aug 2022

  1. Prepare and oversee the current and proposed roster for the assigned region or service to ensure customers’ shifts are filled within their preferences and rules.2. Timely management of calls and emails regarding service delivery, in line with Northcott business processes. This includes both inbound and outbound communication with customers and staff.3. Management of cancellations and unplanned leave requests in line with Northcott business processes.4. Rostering of customers in line with their Service Agreements through collaboration with the local service delivery teams in regards to staff management, customer needs and resources.5. Maintenance of data integrity in Northcott systems with effective utilisation of customer records within the guidelines of our privacy policies. 6. Actively listen and action any complaints, feedback, and compliments, in line with Northcott business processes.7. Working on a rotating roster to ensure coverage of CSRT operational hours.8. Assist with the organisational overall compliance towards employee awards and staff entitlements via committing to contractual hours and leave entry for support workers. Show less

• Support Worker

  • Feb 2020 - Apr 2022

  1. Prepare and oversee the current and proposed roster for the assigned region or service to ensure customers’ shifts are filled within their preferences and rules.2. Timely management of calls and emails regarding service delivery, in line with Northcott business processes. This includes both inbound and outbound communication with customers and staff.3. Management of cancellations and unplanned leave requests in line with Northcott business processes.4. Rostering of customers in line with their Service Agreements through collaboration with the local service delivery teams in regards to staff management, customer needs and resources.5. Maintenance of data integrity in Northcott systems with effective utilisation of customer records within the guidelines of our privacy policies. 6. Actively listen and action any complaints, feedback, and compliments, in line with Northcott business processes.7. Working on a rotating roster to ensure coverage of CSRT operational hours.8. Assist with the organisational overall compliance towards employee awards and staff entitlements via committing to contractual hours and leave entry for support workers. Show less