Showroom Manager

• Nov 2019 - Present

Showroom Manager

• Jan 2014 - Oct 2019

 Independently drive operation of 60K Sq. Ft. which comprises of Furniture and household items with a team of 50 Staff’s in operations. Target vs. Achievements for the store.  Store operating costs vs. set budgets  Controlling Damages & Shrinkage below 0.5% Ensure Mystery Shopper above 90% Standard VM audit above 90% Ensure the stock density Make sure the ATV, B.S & Conversation % to maintain as set target.  Reviewing sales performance of LY store over period of time as well as in comparison to pre defined competition set Setting PDP for Staff Providing timely information on Competitive activities in the market Lead the team by setting an example Motivating team to ensure delivery of Business objectives Fostering a culture where the team members are encouraged in taking initiatives.  Ensuring SOP followed at 100% Communicating team & implementing process timely & accurate from the store to HO Communication of store objectives with the store team Identifying T&D inputs required by the store staff to equip them with the skills to understand and fulfill consumer needs Impart on the job training inputs to store staff Ensure that high standards of grooming are implemented among all members of the team Ensure adherence to disciplinary requirements of the storeACHIEVEMENT: Awarded by CEO “BRIGHT IDEA” winner the month Jan’16 & Feb’16. Certified for Successful completion of “LEAD FUNDAMENTALS”  Certified as the Train the trainer programmer in Home centre LLC

Department Manager

• Oct 2011 - Dec 2013

Job Profile Handled 35K Sq. Ft. of house hold department with a team of 32 Staff’s. Ensure the High standard customer Service. Smooth function on daily operation Planned on day to day basis with Stock merchandiser for the floor. Highlights the New arrival & special features product on front display. Weekly once conduct the Training for staff. Cover up the store absence of Show Room manager Product Feedback to buyers Focus on more Link sell as well cross merchandise.

Floor Manager

• Apr 2010 - Sep 2011

 Responsible for the entire Store Operation  To manage store output in terms of sales metrics-sales-value and volume, conversions, bills per voice.  To manage customer experience at the stores and ensure uniform and a high standard of quality in terms of services is managed at all stores driving customer retention and strong loyalty.  To train, motivate and manage staff and have them following all processes that ensure sales and loyalty.  Taking care of operations of the stores  Leave planning and responsibly sanctioning leaves Tracking fast movers as well as slow movers in each category Record walk-ins, hourly sales, conversion etc Developing sales plan to achieve the targets Communicating the plan and targets to sales staff.

Area Sales Coordinator – South India

• Apr 2006 - Mar 2010

Handled complete operations and expansion of Exclusive Outlet for PARK AVENUE, PARX, RAYMOND, PARK AVENUE WOMEN’S in South.Key Job Accountabilities and deliverables Meet Revenue Targets  Respond to customer Queries  Relationship Building.  Provide excellent Customer Service  Develop market through process of continuous prospecting  To direct and guide all store managers Identify and develop staff for succession planning Assist in the selection and recruitment process for the state.  Ensure all disciplinary procedures and staff movements are dealt with correctly  Timely completion of annual staff reviews To create an environment which is conducive to high store morale Implementation of correct procedures to return shop soiled, damaged and other stocks Manage expenses and wasteful practices Minimize shrinkage at company run stores. Seasonal Visual change and ensure proper functioning of internal and external signage Ensuring consistent service standards across all stores. Product and Customer Facilitation Training for store staff’s  Providing monthly competition activity to Sales Teams/Manager Timely execution of renovations and projectsSales Achievements against Set targets  Conduct forward planning and stock allocations across all outlets Prepare & participate in Annual Business plan targets Manager-Retail Operation Increasing ATV (average ticket value)Inventory Management  Review and analyze week wise stocks requirement at the store.  Timely planning to clear out aged SKU’s. Weekly feedback on all aspects of Sales performance to the Brand Teams/Retail Manager Monthly qualitative and quantitative feedback on Stock positions to Brand Team Monthly product feedback on quality, style, quantity and pricing to the Brand Team

Store Manager

• Jun 2003 - Mar 2006

 Responsible for the entire show room operations. Maintaining compliance against Retail policies and procedures to insure a consistent business environment prevails for customers and employees.  Achieve sales as per the Business Plan for the region.  Monitoring & cutting down on store expenses Preventing shortages/pilferage To ensure all sales staff are trained in basic product knowledge Identifying and prioritizing business needs to strategically schedule self and staff in order to accomplish Retail business objectives in sales, store environment, business operations, and staff development. Developing, training, and motivate quality employees in order to achieve store sales and performance objectives, and to manage employee turnover and retention. Reviews of performance of staff continuously and help them improve on weak areas. New product information communication to all trainees Motivating the team & focusing on achieving targets Identifying developmental needs. Housekeeping and maintenance

Customer Care Associate

• Jun 2000 - May 2003

CUSTOMER SERVICE: (i) Solving customer related issues and Ensuring optimum Customer satisfaction (ii) After Sales services like Alteration, Gift wrapping (iii) Getting replacement for the defective items from the Brand (iv) Issuing Merchandise Credit for the exchanges CUSTOMER SERVICE: (i) Solving customer related issues and Ensuring optimum Customer satisfaction (ii) After Sales services like Alteration, Gift wrapping (iii) Getting replacement for the defective items from the Brand (iv) Issuing Merchandise Credit for the exchanges