Nithis BEN-AR-LEE
Cluster Director of Human Resources at Heeton Concept Hotels- Claim this Profile
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English - Thai Professional working proficiency
Topline Score
Bio
Credentials
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Train the Trainer
Department of Skill Development, ThailandJan, 2015- Oct, 2024 -
Certified Trainer - Accor Hotels Asia Pacific (AAPC)
AccorHotelsJan, 2014- Oct, 2024
Experience
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Heeton Concept Hotels
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Hotels and Motels
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1 - 100 Employee
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Cluster Director of Human Resources
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Jun 2023 - Present
Please be informed that Mercure Pattaya has been officially rebranded in a new brand identity from Singapore as Heeton Concept Hotel Pattaya as well as Hotel Baraquda Pattaya, MGallery has been rebranded to Hotel Baraquda Pattaya by HEETON since the 01st of June, 2023 Please be informed that Mercure Pattaya has been officially rebranded in a new brand identity from Singapore as Heeton Concept Hotel Pattaya as well as Hotel Baraquda Pattaya, MGallery has been rebranded to Hotel Baraquda Pattaya by HEETON since the 01st of June, 2023
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Accor
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France
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Hospitality
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700 & Above Employee
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Cluster Director of Talent and Culture
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Jul 2020 - Jun 2023
• Collaborates with senior leadership to understand the organization's goals and strategy related to staffing, recruiting, and retention.• Developing and implementing human resources policies.• Supporting strategic objectives.• Hiring staff and negotiating employment agreements.• Ensuring compliance with laws and regulations.• Managing staff wellness and performance reviews.• Motivating and supporting current staff.• Maintaining staff records.• Handling employee welfare and benefits.• Identifying staffing needs and creating job descriptions.• Designing and directing training programs and training needs.• Performs other duties as required. Show less
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Talent and Culture Manager
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Feb 2020 - Jun 2020
DUTIES AND RESPONSIBILITIES- Manages the Human Resources function of the Hotel• Develop HR Policies & Procedures• Developing the strategy aligned to the company’s mission, Vision, goals andobjectives.• Promotes the desired work culture• Develops the hotel’s HR strategy in conjunction with the mission, goals andobjectives of the hotel and presents to Executive Committee• Develops staffing policies in line with Accor guidelines• Prepares the Human Resource Division Expense forecast and manning budget.• Controls and analyses, on an on-going basis, HR Division costs to ensureperformance against budget• Set up the welfare committee Show less
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Crowne Plaza® Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Assistant Director of Human Resources
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May 2017 - May 2019
Manage Human Resources programmes for hotel team members. Promote a positive team culture while ensuring our guests experience is unique and brings the brand to life. At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.Financial returns:• Assist in the creation of and work within the established Human Resources department budget and control expenses. • Monitor staffing to manage costs.People:• Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey. • Educate and train managers on progressive discipline processes in accordance with hotel or company policies including progressive disciplinary process, performance management process, and related programmes to foster productivity, and enhance performance.• Conduct new team member orientation providing information on hotel or company standards, policies, procedures, rules and team member benefit programmes. • Oversee maintenance of accurate and up-to-date personnel files and records for all employees.• Ensure hotel or company hiring standards and applicable laws and regulations are followed in a timely manner for recruiting and selection processes. Build relations with outside contacts.Guest experience:• Develop creative ways to inspire and motivate team members to provide guests with a unique experience.• Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience. Show less
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Training Manager
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May 2017 - Aug 2018
Duties and Responsibilities: 1. Develops an annual training plan. 2. Manages the training budget. 3. Assists department managers to develop and organize their programs. 4. Assists department to train individuals designated as departmental trainers.5. General orientation programs. 6. Organizes supervisory and management development . 7. Coordinates the of outside training resources. 8. Organizes cross-training programs. 9. Assists management in analyzing training needs. 10. Completes monthly report. 11. Prepares and completes Post- training report to Department of Skills Development12. Performs other duties as assigned by supervisor.13. Conducts all Brand Training courses and other generic training courses to the employees Show less
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AccorHotels
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United Kingdom
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Hospitality
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1 - 100 Employee
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Learning & Development Manager @ Novotel Phuket City Phokeethra & ibis Phuket City (Pre-opening)
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Apr 2016 - May 2017
Duties and Responsibilities: • Develop, implement, and monitor training programs within an organization. • Supervise technical training for staff. • Conducts all Brand Training courses and other generic training courses to the employees • Create brochures and training materials. • Develop multimedia visual aids and presentations. • Create testing and evaluation processes. • Prepare and implement training budget. • Evaluate needs of company and plan training programs accordingly. • Conduct performance evaluations. • Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. •Manage staff of classroom facilitators. • Provide performance feedback. • Conduct continuing education training. • Provide leadership development education. • Build solid cross-functional relationships. • Provide logistical support, course development, delivery, evaluation, process measurements, and cost management. • Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets. Show less
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Training Manager
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Apr 2015 - Apr 2016
Duties and Responsibilities: 1. Develops an annual training plan. 2. Manages the training budget. 3. Assists department managers to develop and organize their programs. 4. Assists department to train individuals designated as departmental trainers. 5. General orientation programs. 6. Organizes supervisory and management development . 7. Coordinates the of outside training resources. 8. Organizes cross-training programs. 9. Assists management in analyzing training needs. 10. Completes monthly report. 11. Prepares and completes Post- training report to Department of Skills Development 12. Performs other duties as assigned by supervisor. 13. Conducts all Brand Training courses and other generic training courses to the employees Show less
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Assistant Human Resources & Training / CSR Manager at Novotel Phuket Resort
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2014 - 2015
RESPONSIBILITIES: - Organizing and delivering training programmes - Developing Training System for the property - Organizing and developing tools and resources for the department - Developed Training & Development Strategies and Training Needs Analyses - Coordinate with outsources companies for conducting in-house training - Create the Training Course Syllabus for an Internal Training Programme - Coordinate with Head Office in Bangkok for any Learning and Development concerns - Summary the Training Target as monthly and yearly - Create the annual training plan and monthly training plan - Organizing an Engagement Activities and CSR Activities or ISO 14001 concerns - Create the ISO 14001 report and Hotel Energy Consumption Report as monthly - Organize Monthly Welfare Committee Meeting - Organize Monthly ISO 14001:2004 Committee Meeting - Organize Monthly Student Trainee Meeting - Recruiting Management Trainees and Local Trainees - Organize Monthly Departmental Trainer Meeting - Budgeting for all training concerns - Support HR for any HR Management concerns - Support Engineering for any ISO and Energy concerns - Create the Training Needs and develop strategic training objectives Show less
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Education
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2009 - 2012
Prince of Songkla University
Bachelor of Business Administration (B.B.A.), Bechelor of Business Administrative - Hospitality and Tourism Management (International Programme)
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