Experience

FENIX

• Retail
• 1 - 100 Employee

• Operations Manager - UAE

  • Jul 2020 - Present

  - First hire and was part of the initial launch of FENIX in the GCC Market - Launched MyFENIX / MyRIDE (subscriptions) through out the GCC Market - Launched F10 vertical (fast deliveries - in 10 mins) using the micro mobility fleet in Abu Dhabi - Worked on setting up different warehouses across the UAE for running cost effective operations - Liaising with the government entities across the GCC to ensure that the requirements are met - Worked on optimizing the operations to ensure that the company stays profitable - Worked with various logistics partners to get the cargo on time to their respective destinations - Implemented operations synergies to ensure that the operations capacity is utilized fully onto the other verticals to reduce costs - Actively implementing and monitoring the KPI's of the department on a day to day basis - Constantly interacting with the subordinates to ensure that there are no gaps in the process which are set - Handling external vendors across various sectors such as car rental companies, logistics & other procurement related vendors - Implemented a hybrid shift plan for the operations team to use the operations efficiency across verticals and reduce costs - Launched FENIX Express, delivery platform for B2C & B2B deliveries. - Responsible for setting up the complete B2B & B2C processes. - Responsible for achieving +95% delivery performance since inception. Show less



Circ

• India
• Retail Apparel and Fashion

• Operations Manager

  • Dec 2019 - Jun 2020

  - Responsible for the UAE operations.- Involved in capacity planning of the fleet operations and as well as the warehouse operations.- Involved in the procurement of warehouse and the field requirements.- Was a part of maintaining the KPI’s of the entire operations.- Involved in the field analysis and assessing the optimal areas for obtaining high revenue.- Responsible of maintaining the operations expenses and keeping a tab on the weekly/monthly operations expense.- Responsible for papershift implementations for the UAE operations.- Responsible for maintaining a sustainable environment friendly operations by signing up with a certified waste management company.- Responsible for maintenance & cleanliness of the warehouse in Dubai and Charging station in Masdar City.- Responsible for generating the monthly rides and revenue reports for the partners.- Responsible for maintaining the inventory of the spare parts in the warehouse.- Handling the full maintenance team and ensuring that their daily KPI’s are met.- Was a part of launching a new operations model – CIRC Daily.- Responsible for the fleet roster planning for the entire operations team. Show less

• Operational Specialist

  • Sep 2019 - Dec 2019

  - Was a key personal and was a part of the initial launch team of CIRC in the middle east.- Responsible for the maintenance of the Geofence.- Involved in capacity planning of the fleet operations and as well as the warehouse operations.- Involved in the procurement of warehouse and the field requirements.- Was a part of maintaining the KPI’s of the entire operations.- Responsible for maintaining a sustainable environment friendly operations by signing up with a certified waste management company.- Responsible for maintenance & cleanliness of the warehouse in Dubai and Charging station in Masdar City.- Responsible for generating the monthly rides and revenue reports for the partners.- Responsible for maintaining the inventory of the spare parts in the warehouse. Show less



fetchr

• Law Practice
• 1 - 100 Employee

• Operations Data Analyst - Last Mile Operations

  • May 2016 - Aug 2019

  - Working closely with the tech team for transition from ERP to a new built, which is specifically designed to enhance the operational work flow compared to ERP. - Working under the ERP tool and doing day to day performance analysis. - Involved in the capacity planning of the current fleet. - Preparing KPI’s for the Last mile operations team. - Responsible for fleet and capacity planning for the last mile team depending on the projections provided by the sates team. - Incentives planning and formulating incentives for drivers and team leaders. - Extracting and preparing reports for analysis depending on different departments requests. - Weekly analysis on the overall operational performance. - Planned and implemented same day dispatch process. - Involved in automating the manual day to day processes with the tech team to switch from manual to automated tasks. - Maintaining Geofence and processing the geofence requests from all hubs across UAE. - Route Planning implementation on the driver’s devices for the drivers to get their work done more efficiently. - Investigations on order issues and summarizing a detailed report. - Handling outsource vendors and providing information for their invoices. - Was a POC of a major client (AWOK.COM) - Received recognition for the best TL for the month twice and received a certificate of recognition and was named as Fetchr encyclopedia. - Communicating with upper management if major issues are found in the operations of the business. - Managing the UAE operations team and incident supervisors by assigning workloads and scheduling tasks to ensure smooth mobility operations. Show less


Pfizer
• Events Services
• 1 - 100 Employee
• global supply chain

  • Feb 2016 - Apr 2016

Royal Arabian Tours
• South Africa
• 1 - 100 Employee
• Fit operations

  • Nov 2015 - Jan 2016

AVIS
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Operations Analyst

  • Jul 2015 - Aug 2015