Network Administrator

• Feb 2023 - Present

IT Officer

• Nov 2017 - Present

• Maintenance & management of the Critical Windows based Server Environment. • Working on Active Directory and controlling IT user accounts. • Troubleshooting technical problems and implementing solutions. • Assist System upgrades both at workstation and Server level. • Supporting a multi-location IT infrastructure for several hundred users. • Provide fast and accurate troubleshooting and rectification of reported faults. • Maintenance & management of the Critical Windows based Server Environment. • Working on Active Directory and controlling IT user accounts. • Troubleshooting technical problems and implementing solutions. • Assist System upgrades both at workstation and Server level. • Supporting a multi-location IT infrastructure for several hundred users. • Provide fast and accurate troubleshooting and rectification of reported faults.

Information System Administrator

• May 2022 - Feb 2023

Performed routine and advanced desktop, server, network, database, software and information support and management Administered users, groups, permissions, file configuration, print and remote access, every logs, backup and restoration of network, email, software, and databases. Monitored, troubleshooted, fixed and optimized performance of systems, problems and outages, hardware, printers, and computer peripherals. Managed communications and connection solutions, including local area networks, company website, internet applications. Deployed and maintained all host security activities. Designed and implemented disaster recovery plans for operating systems, databases, networks, servers, and software applications. Wrote reports, conducted system and accounting auditing, migrations and programming needed. Ability to install, configure, maintain, troubleshoot and test hardware and mobile devices and a variety of platforms. Show less

System Administrator

• May 2016 - Nov 2017

 Configured, installed and maintained hardware/software equipment including routers, switches, and network appliances.  Designs and develops network infrastructure and maintain LAN and WAN.  Monitors and maintains all Windows system administration issues.  Ensures that backup systems are available for use at any required time  Upgrades network and provide high level support at any time.  Ensuring that the network infrastructure is up and running.  Troubleshooting any reported problems  Respond to all users request and provide them with adequate support  Masters all the systems and applications used in the hotel including PMS, POS, Call Accounting, Back office, HR Application  To maintain the HSIA and IRES Systems in the hotel  To assist hotel guests with ALL other IT & T related issues.  Provide the support for PABX system. Show less

IT coordinator

• Mar 2014 - Mar 2016

 Ensure all daily tasks including backups complete successfully.  Troubleshoot and resolve technical problems or issues related to computer hardware and applications.  Maintain the active directory and Domain controller.  Schedule routine, preventative maintenance, daily clerical functions regarding integrity of computer systems.  Network troubleshooting and maintenance.  Adding, removing, or updating user account information, resetting passwords, etc.  Perform hardware and software maintenance duties.  Application server configuration and maintenance.  Assist staff for remote application CITIRIX connectivity issue and maintenance.  Proficient knowledge in Hotsos application  Provide the support for the interface with PMS and external booking engines.  Troubleshoot, modify, support, manage, and maintain hotel applications such as OPERA, MICROS, SUN and FBM. Show less

Process Assistant at Fragomen Immigration Services, India

• Nov 2013 - Mar 2014

 Work duties included assisting in Office duties, IT Support and Data Collection.  Assisted IT Team in times of support required for troubleshooting for Office Staff PC and Laptop Issues.  Coordinate with vendors for IT and printing supplies.  Assisted Office Staff in Document Collection, Verification, problem identification and resolution.  Assisted IT Team to ensure smooth operation in times of absence of Senior Technical Support and logging of issues faced.  Work duties included assisting in Office duties, IT Support and Data Collection.  Assisted IT Team in times of support required for troubleshooting for Office Staff PC and Laptop Issues.  Coordinate with vendors for IT and printing supplies.  Assisted Office Staff in Document Collection, Verification, problem identification and resolution.  Assisted IT Team to ensure smooth operation in times of absence of Senior Technical Support and logging of issues faced.