Experience

Stucchi USA

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• System Administrator

  • Oct 2021 - Present

  Deliver IT support to 40+ users for a leading Coupler supply company. Carry out troubleshooting processes and diagnose hardware, software, and network issues. Troubleshoot wireless printers and handheld (Zebra) scanners. Monitor performance of Windows servers 2012 R2 and 2019 and troubleshoot problem areas as needed. Resolve server storage, and eliminate server down issues due to low storage and application freezing due to large queries. Daily troubleshooting and support for all local and remote users. Use Automate to dial into the user's computer and troubleshoot O365, MS Exchange, and software issues. Troubleshoot Cisco Meraki firewall, wireless access point, and VPN issues. Proactively maintain and document IT equipment inventory, Desktops/laptops/printers, etc. Ensure network connectivity and security of all servers, switch, shared software, VMware, desktops, and network appliances. Manage cybersecurity through firewall deployment, patching, and vulnerability escalations. Perform server and security audits, identified vulnerabilities, and mitigated within required timelines that increased our security rating to 9.5/10. Run a weekly scan to check for threats and resolve and document alerts. Work with vCISO and implement CIS and NIST policies. Project: Upgraded the warehouse applications (Scanco multi-Bin and Starship shipping software) and hardware which improved production by 15%. Show less



bp

• France
• Business Consulting and Services
• 1 - 100 Employee

• Information Technology Support Administrator

  • Apr 2018 - Apr 2021

  Identified desktop hardware and software problems and resolved all endpoint-relatedequipment/peripherals for 150+ users.Created user accounts, configured user profiles both for local and global groups, andimplemented group policies-managed share permissions in Azure Active Directory.Configured and installed desktop and laptop during employee onboarding.Managed and maintained Windows 10 deployment, enterprise antivirus systems, and newSurface devices using standard hardware/software procedures.Configured the new printer to servers and upgraded scanning hardware and printers.Utilized existing processes for documenting and tracking end-user computing equipmentand accessories. Maintained hardware and software inventory.Escalated issues to appropriate staff organizationally as well as with third-party vendors. Show less

• Technical Support Analyst II

  • Apr 2006 - Apr 2018

  Provided Level 2 IT support for POS and Card processing software and hardware issues.Resolved 20+ ticket daily.Identified and solved technical issues with a variety of diagnostic tools.Conducted research to address customer concerns.Troubleshoot firewall, modem, gateway, switch, and networking issues at a BP location.Provided support to Hughes Network Field Technicians. Helped upgrade networkhardware.Monitored network outages, identified network outages, and escalated issues to vendors.Troubleshoot issues with the vendor and sent notifications for network outages to allaffected departments and senior leadership.Prepared statistical reports from data in the customer management system. Created andmaintained a knowledge base for retail systems products and procedures. Identified andevaluated opportunities for improvement of payment processing applications. Show less