Experience

Royal Claims Services Ltd.
• Canada
• Insurance
• 1 - 100 Employee
• Senior Property Claims Specialist

  • Aug 2022 - Present


Guardian Risk Managers Ltd

• Canada
• Insurance
• 1 - 100 Employee

• Claims Examiner

  • Mar 2020 - Aug 2022

• Claims Examiner

  • Mar 2020 - Aug 2022


Can-Sure Underwriting
• Canada
• Insurance
• Claims Examiner

  • Nov 2016 - Mar 2020


Economical Insurance

• Canada
• Insurance
• 700 & Above Employee

• Commerical Underwriting Assistant

  • May 2015 - Nov 2016

  •Processing new policies, renewals, endorsements, and cancellations•Establish effective communication with brokers•Follow up and request file information from broker as required•Establish effective communication with underwriters•Follow up and request file information from underwriters as required•Train new hires on fleet,garage policies and any administrative tasks

• Claims Assistant

  • Oct 2014 - May 2015

  • Performing a variety of administrative duties such as opening, sorting, and distributing mail• Mailing/Couriering out cheques to vendors and insureds for claims• Opening and assigning file folders• Photocopying subrogation files and sending them to the correct insurers• Assisting internal customers with multiple tasks • Train new hires on administrative tasks



Regency Fireplace Products

• Canada
• Manufacturing
• 100 - 200 Employee

• Customer Service Clerk

  • Apr 2014 - Oct 2014

  • Processing approved warranty claims • Automatic services verification for order confirmations & invoicing (email and fax) • Prep, run, and print daily invoicing in the Epicor system. • Process credit and direct bills as required- Labor, marketing, freight • Process new accounts with all information such as taxes, credit limits, addresses etc. • Process pricing agreement for dealers as required for Delta office as well as other locations. (Posting Discount agreements) • Update and maintain customer database and Filing Show less



Advanced Mobility Products

• Canada
• Renewables & Environment
• 1 - 100 Employee

• Administrative Assistant

  • Oct 2012 - Jul 2013

  • Responsible for greeting visitors, answering telephone and electronic enquiries, and determining nature in order to direct client to appropriate individual • Upheld schedules, records, and prepared meetings and appointments for management • Assisted in the procurement of office supplies, equipment • Prepared, maintained, and recorded client correspondence and interaction for efficient processing of future requests and orders • Responsible for greeting visitors, answering telephone and electronic enquiries, and determining nature in order to direct client to appropriate individual • Upheld schedules, records, and prepared meetings and appointments for management • Assisted in the procurement of office supplies, equipment • Prepared, maintained, and recorded client correspondence and interaction for efficient processing of future requests and orders



CIBC

• Canada
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Jul 2007 - Oct 2012

  • Accountable for all incoming calls in a fast-paced environment requiring excellent organizational and time-management skills • Worked with team manager to resolve escalated client issues and look for ways to improve response times • Responsible for providing exceptional customer service and administrative support to team members under strict deadlines while maintaining a professional and positive attitude at all times • Efficiently analyze and extract subsections of large legal documents and corporate policy in order to best assist clients with information requests • Invoice clients, record and relay information to superiors, schedule and confirm appointments Show less