Experience

Cloud9 (part of Symphony)

• United States
• Software Development
• 1 - 100 Employee

• Senior Implementation Engineer

  • Aug 2021 - Present

  New York, NY



C1

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Lead Convergence System Engineer

  • Apr 2016 - Aug 2021

  - Configure and deploy Avaya ASM, SMGR, SBCe, Oracle SBC and ECB for clients in various industries e.g. financial, healthcare, retails, and IT. - Work with service providers such as AT&T, Verizon, BT, and Lumen on SIP trunking on the SBCs. - Collaborate with third party vendors to ensure successful SIP integration such as turret system, call recording, IVR, etc. - Assist clients in setting up and testing DHCP/HTTP applications on Windows servers for SIP/H.323… Show more - Configure and deploy Avaya ASM, SMGR, SBCe, Oracle SBC and ECB for clients in various industries e.g. financial, healthcare, retails, and IT. - Work with service providers such as AT&T, Verizon, BT, and Lumen on SIP trunking on the SBCs. - Collaborate with third party vendors to ensure successful SIP integration such as turret system, call recording, IVR, etc. - Assist clients in setting up and testing DHCP/HTTP applications on Windows servers for SIP/H.323 endpoints. - Assist clients in implementing SIP clients on Windows and MAC environments. - Assist clients in setting up single sign-on for Avaya SMGR using Windows Active Directory or SAML. - Review existing systems such as Avaya CM, ASM, SMGR, SBCe, Oracle SBC and ECB and provide recommendations to optimize those systems. - Design, develop, implement and coordinate best practices in delivering products and professional services. - Provide consultation and implementation of security certificate and encryption. - Design, develop and perform SIP connection stress test. - Make QoS recommendations to prioritize voice traffic. - Perform voice quality tests on clients’ private networks. - Set client expectations, communicate and review client readiness and responsibilities prior to VoIP deployment. - Configure and support data network equipment in VoIP network design. - Support and troubleshoot VoIP/data network. - Manage and maintain lab environment. - Assist the team’s director in managing team members by recruiting, training and coaching fellow convergence engineers and appraising their performance. - Issue Scope of Work with prices for proposed projects. - Provide assistance in writing final project documentation.

• Convergence Systems Engineer

  • Feb 2009 - Mar 2016



NACR

• United States
• Telecommunications
• 100 - 200 Employee

• Associate Convergence Systems Engineer

  • Feb 2007 - Jan 2009



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Intern in IP Telephony group

  • May 2006 - Dec 2006

  * Executed and analyzed VoIP interoperability testing. * Coordinated in SIP call flow design and product architecture as recommended in RFCs. * Consulted with SBC, Voicemail platform and CPE vendors regarding product requirements and feature requests. * Coordinated with vendors for failures or bugs, and verify fixes. * Supported and troubleshooted SBC, CPE, SIP call flow related problems. * Consulted with CPE vendors to optimize CPE configurations that met… Show more * Executed and analyzed VoIP interoperability testing. * Coordinated in SIP call flow design and product architecture as recommended in RFCs. * Consulted with SBC, Voicemail platform and CPE vendors regarding product requirements and feature requests. * Coordinated with vendors for failures or bugs, and verify fixes. * Supported and troubleshooted SBC, CPE, SIP call flow related problems. * Consulted with CPE vendors to optimize CPE configurations that met product requirements. * Modified VoIP integration test plan to reflect current product requirements, analyzed call traces, and documented test results. * Provided tier one IPTEL lab support Show less