Experience

Neath Port Talbot County Borough Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Digital Transformation / Service Delivery Lead

  • ‏فبراير 2020 - - الحالي

  Currently helping the Council to deliver on its Digital Strategy: Smart & Connected. Bringing in new approaches such as Agile and Service Design. This will help design better services and digital solutions that involve the user throughout the life cycle of the service or product - continuous improvement. Currently helping the Council to deliver on its Digital Strategy: Smart & Connected. Bringing in new approaches such as Agile and Service Design. This will help design better services and digital solutions that involve the user throughout the life cycle of the service or product - continuous improvement.



Neath Port Talbot County Borough Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Corporate Strategy & Performance Manager

  • ‏أغسطس 2004 - ‏أغسطس 2004

  I joined Neath Port Talbot Council 10 years ago to deliver on a new customer services project which included opening several one stop shops across the County Borough (something very new to the Council at that time). I have also managed the Contact Centre for a brief period. Before the Council I was a retail manager and started my career with M&S as a graduate trainee and then went to work for Boots. Having spent a long time in front line services, I wanted a more strategic role in the Council and since March 2013 I've been working in Corporate Strategy and Performance Management within the Chief Executives section, mainly dealing with Key Plans such as the Corporate Improvement Plan, any work associated with the Local Government Wales Measure and Performance Management (new challenge!). I recently, had the opportunity to facilitate at Academiwales 2014 Summer School for a week.



Boots Opticians

• United Kingdom
• Retail
• 700 & Above Employee

• Manager

  • ‏أغسطس 1997 - ‏يوليو 2004

  Managed all aspects of the Opticians in Swansea and then in Cardiff. Managed all aspects of the Opticians in Swansea and then in Cardiff.



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Retail Manager

  • ‏يناير 1995 - ‏يوليو 1997

  Started as Graduate Management training until appointed as Middle Manager on Childrensware and Homeware. Started as Graduate Management training until appointed as Middle Manager on Childrensware and Homeware.



Manchester

• Royal Bank of Scotland

  • 1989 - 1990

  Trainee Accounts Manager Trainee Accounts Manager