Experience

Lumeris

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Technical Product Owner

  • 2021 - Present

  St Louis, Missouri, United States ● Work directly with healthcare insurance end-users and business customers to understand business goals to improve functionality and processes and articulate those goals to leadership. ● Collaborate cross-functionally to understand and document user stories and acceptance criteria and incorporate feedback through iterations of analysis. ● Manage and optimize the product backlog in order to maximize the value of the product. ● Understand the needs of all healthcare insurance… Show more ● Work directly with healthcare insurance end-users and business customers to understand business goals to improve functionality and processes and articulate those goals to leadership. ● Collaborate cross-functionally to understand and document user stories and acceptance criteria and incorporate feedback through iterations of analysis. ● Manage and optimize the product backlog in order to maximize the value of the product. ● Understand the needs of all healthcare insurance customers/clients, both internal and external, to maintain a well-defined and prioritized backlog (~12 weeks) and make appropriate trade-offs to ensure team is always working on the most critical work. ● Identify risks to delivery and work with the team, leadership, vendors, and others to ensure appropriate and timely resolution. ● Participate in Agile sprint ceremonies (stand-up, retrospectives, sprint planning, etc.) and work with our software development team and business to adjust plans based on changes during the Agile process. ● Ensure my software development team is accountable to deliver committed features on time or provide adequate justification for inability to deliver. ● Translate business requirements and acceptance criteria into functional specifications and source to target mappings. ● Ensure solutions accomplish the requested business goal and work as designed. ● Validate that completed user stories meet the acceptance criteria through data analysis and testing of the data system. ● Proficient in Trello, SharePoint, Microsoft, Jira, Confluence and ServiceNow. Show less



Channel Partner Engagement Solutions by Maritz

• Advertising Services
• 100 - 200 Employee

• Market Research Intelligence Manager

  • Mar 2013 - Jun 2022

  ● Created reports with actionable analytical insights into competitors, markets, customers, partners and product launches. ● Managed qualitative and quantitative customer behavior studies on request from key corporate stakeholders. ● Wrote and published a monthly competitive intelligence newsletter distributed throughout the entire corporation. ● Created and presented monthly secondary research findings to executive team members, including the CEO, COO and CFO. ● Conducted… Show more ● Created reports with actionable analytical insights into competitors, markets, customers, partners and product launches. ● Managed qualitative and quantitative customer behavior studies on request from key corporate stakeholders. ● Wrote and published a monthly competitive intelligence newsletter distributed throughout the entire corporation. ● Created and presented monthly secondary research findings to executive team members, including the CEO, COO and CFO. ● Conducted win/loss analyses with both former and current Maritz clients to determine areas of strengths and weaknesses, and use this information in the creation of RFPs and formal proposals. ● Collaborated closely with the Maritz proposal team to create dynamic, successful sales presentations, RFPs, and proposals. ● Utilized SWOT analysis to help my company face challenges and transform this analysis into actionable directives to support strategic and tactical initiatives. ● Participated in strategic planning meetings with key stakeholders, including the executive team. ● Researched and aggregated business and market intelligence to create data-driven professional reports, analyses, and presentations. ● Developed and delivered presentations and briefings to all levels of the organization, ensuring the stakeholders in the organization are aware of how the market is evolving relevant to their roles. ● Built and maintained an electronic library of research pertaining to competitors, partners, markets and industry, proactively sharing this knowledge cross-functionally. Show less



Business Events Solutions by Maritz

• Events Services
• 700 & Above Employee

• Program Manager

  • Jan 2011 - Jan 2013

  ● Managed the execution of eight Edward Jones travel programs, from post-sale to final billing. ● Coordinated all program details and produced a program itinerary outlining all specifics and requirements. ● Worked closely with clients, hotels, and third party suppliers to ensure all program objectives were met. ● Established a work flow schedule with post-sale team to facilitate prompt and accurate handling of all program details. ● Maintained thorough project documentation to… Show more ● Managed the execution of eight Edward Jones travel programs, from post-sale to final billing. ● Coordinated all program details and produced a program itinerary outlining all specifics and requirements. ● Worked closely with clients, hotels, and third party suppliers to ensure all program objectives were met. ● Established a work flow schedule with post-sale team to facilitate prompt and accurate handling of all program details. ● Maintained thorough project documentation to ensure compliance with Maritz contract policy. ● Provided clear direction to the project team about the client’s needs, expectations, business rules and objectives. ● Managed overall program budget and communicated all changes to project team and clients. ● Updated and managed the timeline of deliverables and monitored the status of the project, keeping the client consistently informed. ● Maintained a positive, proactive, open line of communication between the clients and the Account Manager to ensure an understanding of expectations and client satisfaction. ● Negotiated and tracked all program expenses. ● Completed overall project within pre-specified timeline and budget. Show less