Experience

1859 Historic Hotels, Ltd

• United States
• Hospitality
• 1 - 100 Employee

• Accounting Clerk Supervisor

  • Aug 2016 - Present

  The Overton Hotel and Conference Center The Overton Hotel and Conference Center



Home

• Shallowater

• Domestic Engineer

  • Oct 2014 - Present

  Domestic Engineer Domestic Engineer



Prem Sales

• Collections & Customer Service

  • Sep 2012 - Oct 2014



its Quest

• Lubbock, Texas

• Payroll Clerk

  • Mar 2012 - Sep 2012

  Staffing company Staffing company



Holiday Inn Hotel & Towers/TPG Hospitality

• Controller

  • Dec 2005 - Oct 2011

  Manage the operations of Accounting and oversee effective hiring and training, preparing yearly budget, and forecasting. Prepare daily revenue reports & Labor reports. Research Chargebacks and Retrieval Requests to ensure correct action is taken to achieve complete guest satisfaction and minimize revenue loss. Monitor in house guest charges to ensure proper credit is available to minimize revenue loss. Monitor Account Receivable collections and proper billing etc. Keeping open communication with the sales department and front desk. Show less



Holiday Inn Park Plaza/Circa Capital Corporation

• Guest Relations Manager

  • Jul 2005 - Dec 2005

  Manage the operations of Guest Services and oversee effective hiring, and training. * Prepare weekly schedule for front desk staff, night audit staff, and night managers. * Assist revenue management with the implementation and execution of programs to ensure the hotel's room occupancy and ADR objectives are met. * Research guest complaints and ensure the correct action is taken to achieve complete guest satisfaction. * Monitor labor budget and track labor costs in relation to revenue. * Monitor in house guest charges to ensure proper credit is available. * Prepare weekly forecast report for executive staff meeting. * Evaluate GSTS scores weekly to determine areas of concern and contact any unsatisfied guest remarks. * Supervise reservation manager to ensure timely input of group contracts and charging for no show revenue. * Keeping open communication with the sales department. Show less

• Assistant Controller

  • Mar 2000 - Jul 2005

  Assist controller with accounts payable and daily operations * Assist front desk with guest research and training on Encore.* Maintained past due accounts receivables under 5%.* Prepare monthly tax exemptions listing for corporate office.* Assist in budget preparation for line item expenses. * Enter payables into the computer-based system at corporate office.* Complete daily reports for corporate office in Controller's absence. * Prepare and reconcile daily reports for banquet tickets.* General cashier, responsible for bank deposits and cash on property. * Maintain inventory of office supplies for all departments.Awards Employee of the Month 3 times Show less



Barcelona Court Hotel

• AM Operations Manager

  • Jan 1997 - Jan 2000

  Hiring, scheduling, and training staff for the front office. * Guest relations * Prepared office associated reports. * Oversee maintenance staff. * Maintaining open communication with sales staff. Hiring, scheduling, and training staff for the front office. * Guest relations * Prepared office associated reports. * Oversee maintenance staff. * Maintaining open communication with sales staff.



Shiloh Inn Motel

• Night Manager

  • Jan 1994 - Jan 1997

  Balance and prepare daily revenue report. * Assisted Manager in payroll preparation. * Check in arriving guests and make reservations. Balance and prepare daily revenue report. * Assisted Manager in payroll preparation. * Check in arriving guests and make reservations.