Nita Balsara
IT service Desk Analyst at Shell Energy Australia- Claim this Profile
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Bio
Jane Hulme
Nita is a hard working individual with a propensity for fast learning. Her willingness to take on new roles and practice till she has the confidence to do them on her own is one of her strongest features. Nita is personable, approachable in a client services role, well presented and prompt. I would not hesitate to recommend her for future IT Customer Support roles.
Akka Rimon
Nita is a pleasant young woman, extremely helpful and with a can-do spirit. She works closely with my team and I, at least once every week to help troubleshoot IT and connectivity issues as often experienced in our remote pacific office. The nature of the work is a challenging one given the distance involved, however she impresses me with her expertise and professional conduct in the use of technology enabling her to remote in to the office devices to resolve issues as and when requested. She has become our ‘go to’ person who never fails to smile and deliver to expectations.
Jane Hulme
Nita is a hard working individual with a propensity for fast learning. Her willingness to take on new roles and practice till she has the confidence to do them on her own is one of her strongest features. Nita is personable, approachable in a client services role, well presented and prompt. I would not hesitate to recommend her for future IT Customer Support roles.
Akka Rimon
Nita is a pleasant young woman, extremely helpful and with a can-do spirit. She works closely with my team and I, at least once every week to help troubleshoot IT and connectivity issues as often experienced in our remote pacific office. The nature of the work is a challenging one given the distance involved, however she impresses me with her expertise and professional conduct in the use of technology enabling her to remote in to the office devices to resolve issues as and when requested. She has become our ‘go to’ person who never fails to smile and deliver to expectations.
Jane Hulme
Nita is a hard working individual with a propensity for fast learning. Her willingness to take on new roles and practice till she has the confidence to do them on her own is one of her strongest features. Nita is personable, approachable in a client services role, well presented and prompt. I would not hesitate to recommend her for future IT Customer Support roles.
Akka Rimon
Nita is a pleasant young woman, extremely helpful and with a can-do spirit. She works closely with my team and I, at least once every week to help troubleshoot IT and connectivity issues as often experienced in our remote pacific office. The nature of the work is a challenging one given the distance involved, however she impresses me with her expertise and professional conduct in the use of technology enabling her to remote in to the office devices to resolve issues as and when requested. She has become our ‘go to’ person who never fails to smile and deliver to expectations.
Jane Hulme
Nita is a hard working individual with a propensity for fast learning. Her willingness to take on new roles and practice till she has the confidence to do them on her own is one of her strongest features. Nita is personable, approachable in a client services role, well presented and prompt. I would not hesitate to recommend her for future IT Customer Support roles.
Akka Rimon
Nita is a pleasant young woman, extremely helpful and with a can-do spirit. She works closely with my team and I, at least once every week to help troubleshoot IT and connectivity issues as often experienced in our remote pacific office. The nature of the work is a challenging one given the distance involved, however she impresses me with her expertise and professional conduct in the use of technology enabling her to remote in to the office devices to resolve issues as and when requested. She has become our ‘go to’ person who never fails to smile and deliver to expectations.
Experience
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Shell Energy Australia
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Australia
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Utilities
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300 - 400 Employee
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IT service Desk Analyst
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Sep 2019 - Present
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The World Bank
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United States
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International Trade and Development
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700 & Above Employee
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Junior IT assistant
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Jun 2018 - Sep 2019
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Webminds.com.au
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Brisbane, Australia
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Junior Systems Support Officer
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Mar 2017 - Jun 2018
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IFAA
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Brisbane, Australia
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Software Engineer Internship
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Mar 2016 - May 2016
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Education
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2017 -
Microsoft Certified Professioonal
Certification, Installing and Configuring Windows Server 2012 -
2017 -
Microsoft Certified Professional
Certification, Installing and Configuring Windows 10 -
2017 -
EXIN your ICT competence partner
Certification, ITIL Foundation Certification - IT Service Management -
2013 - 2014
Griffith University
Master Of Information Technology, Information Technology -
2008 - 2012
Gujarat Technological University, Ahmedbabd
Bachelor of Engineering - BE, Information Technology
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