Experience

Voyager Travel & Tourism W.L.L.

• Bahrain
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Tourism Specialist

  • Oct 2022 - Present



The Fabulous Getaway

• Sri Lanka
• Travel Arrangements
• 1 - 100 Employee

• Assistant Operations Manager

  • 2017 - Oct 2022

  • Recruiting and retaining quality drivers. • Effective and efficient driver allocation. • Building a quality and an honest guide team. • Planning and monitoring effective driver training programs. • Reviewing and monitoring the transport team performance. • Resolving all driver related matters. • Ensuring the driver related information are properly recorded. • Involved in maximizing the profitability of the Company. • Minimizing the client complains. • Ensuring that all the train tickets are reserved and managed on a timely manner. • Ensuring that the transport department related inventories are managed effectively. • Ensuring the driver performances are measured and reviewed on a timely manner. • Involving in maximizing the profitability of the Company. • Participate for incentives / MICE events.  Event planning.  Customer service requirements while on tour.  Assist as a crew member/ drivers for all the ground arrangements. • Arrange frequent driver mentoring programs. • Co-ordinate with safari jeep suppliers and off road vehicle suppliers and to make sure they provide us the best available vehicles. • Make sure all chauffeur get a proper tour briefing from the customer care. • Quality check of all running vehicles Show less



Red Dot Tours

• Travel Arrangements
• 1 - 100 Employee

• Senior Operations Executive – Logistics and Events

  • Jul 2016 - Apr 2017

  • Planning / Organizing & Booking of Tours and Travels which include, Hotel accommodation. Ground transfers. Rail. Domestic and international Air transfers. Tour Itinerary.• Provide Customer satisfactory solutions according to customer’s needs.• Research on Travel options & Present the best deals in terms of requirements.• Negotiate Corporate and best rates with hotels.• Briefing tour guides and chauffeur guides about the tour program.• Recruiting and retaining quality driver / guides.• Coordinate and negotiate with tour planners regarding tour plan.• Invoicing, costing, Filing, Preparing tour summaries and Itineraries, handling complains, Handling arrivals and departures (Airport Services), and general administrative duties.• Ensure all bookings & reservations are processed accurately.• Share client feedback with the management.• Participate for incentives / MICE events. Event planning. Customer service requirements while on tour. Assist as a crew member/ drivers for all the ground arrangements. Show less

• Operations Executive - Logistics and Events

  • Mar 2014 - Jul 2016

  • Planning / Organizing & Booking of Tours and Travels which include, Hotel accommodation. Ground transfers. Rail. Domestic and international Air transfers. Tour Itinerary.• Provide Customer satisfactory solutions according to customer’s needs.• Research on Travel options & Present the best deals in terms of requirements.• Negotiate Corporate and best rates with hotels.• Briefing tour guides and chauffeur guides about the tour program.• Recruiting and retaining quality driver / guides.• Coordinate and negotiate with tour planners regarding tour plan.• Invoicing, costing, Filing, Preparing tour summaries and Itineraries, handling complains, handling arrivals and departures (Airport Services), and general administrative duties.• Ensure all bookings & reservations are processed accurately.• Share client feedback with the management Show less



Visit Lanka

• Sri Lanka
• Travel Arrangements
• 1 - 100 Employee

• Operations & Transport Executive

  • Feb 2010 - Mar 2014

  • Coordinate and handled Airport Transfers and departures. • Handled Special tour groups and client corresponding. • Responsible for special groups as a Hotel host at Long Beach Resort Koggala. • Promote and sell special contract excursions. • Coordinate and handled Airport Transfers and departures. • Handled Special tour groups and client corresponding. • Responsible for special groups as a Hotel host at Long Beach Resort Koggala. • Promote and sell special contract excursions.