Experience

Telesat

• Colombia
• Telecommunications
• 1 - 100 Employee

• Cloud Systems Engineer

  • Mar 2023 - Present

  Ottawa, Ontario, Canada



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• IT Support Engineer I

  • Aug 2021 - Mar 2023

  Ottawa, Ontario, Canada



Tangerine

• Canada
• Banking
• 700 & Above Employee

• Technical Support Analyst, IT Operations

  • May 2019 - Jul 2021

  Toronto, Canada Area • Providing second level support to end users for all desktop/laptop hardware and software related problems via phone, remote access or workstation visits • 3 Years + experience in Using the Service Desk / Service Now Ticketing Platform for providing timely responses to queries, analysis and resolution of problems, and escalation of issues to the appropriate business units and support • 3 Years + experience and knowledge in providing support to multiple OS platforms such… Show more • Providing second level support to end users for all desktop/laptop hardware and software related problems via phone, remote access or workstation visits • 3 Years + experience in Using the Service Desk / Service Now Ticketing Platform for providing timely responses to queries, analysis and resolution of problems, and escalation of issues to the appropriate business units and support • 3 Years + experience and knowledge in providing support to multiple OS platforms such as windows (10,7) Mac OS X\OS ( High Sierra, Mojave, and Sierra). • Strong practical knowledge in Administration, maintenance and technical support of the VMware ESXi virtual platforms including administration of the VMware Horizon View and Citrix XenDesktops • Worked in a project from application support side of migrating Xendesktop environment which was being used by call center agents to Vmware Horizon View environment of floating desktops • Experience in Updating MasterVM images from the Vsphere console on the monthly bases, rolling out the updates such as monthly Microsoft update patches, new version of other applications such as chrome, adobe reader and other compliance related softwares in production environment • Hands on Experience of working on and finishing the OS migration projects such as windows 7 to 10 (1803), windows 10 (1803) to 1909 version, Mac OS X Sierra to High Sierra by scheduling time with end users to update the OS • Use of SCCM console for automating tasks such as installation of various applications through SCCM application collections • Hand on experience in managing, configuring around 250 HP thin clients and imaging new HP Thin clients such as t530, t520 using HP Device Manager Console

• Technical Support Analyst (Part-Time), IT Operations

  • Sep 2018 - Apr 2019

  Toronto, Canada Area • Mac OSX\OS ( High Sierra, Mojave, and Sierra) Environment Support • Installation of Software on Desktops and Laptops • Supporting Windows Operating systems ( Windows 10, 7) • Use of SCCM for automating tasks (installation of various applications through SCCM) • Troubleshoot and assist end users with incidents and requests • Imaged Desktop computers and Laptops using SCCM • Handled Lease return and Hardware Inventory • Use of ticketing system… Show more • Mac OSX\OS ( High Sierra, Mojave, and Sierra) Environment Support • Installation of Software on Desktops and Laptops • Supporting Windows Operating systems ( Windows 10, 7) • Use of SCCM for automating tasks (installation of various applications through SCCM) • Troubleshoot and assist end users with incidents and requests • Imaged Desktop computers and Laptops using SCCM • Handled Lease return and Hardware Inventory • Use of ticketing system ServiceNow • Documentation • Remote support • Critical software updates

• Technical Support Analyst (CO-OP), IT Operations

  • Sep 2017 - Aug 2018

  Toronto, Canada Area • Mac OSX\OS ( High Sierra, Mojave, and Sierra) Environment Support • Installation of Software on Desktops and Laptops • Supporting Windows Operating systems ( Windows 10, 7) • Use of SCCM for automating tasks (installation of various applications through SCCM) • Troubleshoot and assist end users with incidents and requests • Imaged Desktop computers and Laptops using SCCM • Handled Lease return and Hardware Inventory • Use of ticketing system… Show more • Mac OSX\OS ( High Sierra, Mojave, and Sierra) Environment Support • Installation of Software on Desktops and Laptops • Supporting Windows Operating systems ( Windows 10, 7) • Use of SCCM for automating tasks (installation of various applications through SCCM) • Troubleshoot and assist end users with incidents and requests • Imaged Desktop computers and Laptops using SCCM • Handled Lease return and Hardware Inventory • Use of ticketing system ServiceNow • Documentation • Remote support • Critical software updates