Nisheeta S.

Senior Director of Implementation at Eleos Health
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Howard Kung, CPA, MBA, FACHE, FHFMA

Nisheeta and I worked together on a high-visibility project to improve Revenue Capture after an EHR implementation at UCLA Health. During that time, Nisheeta worked very effectively with a multidisciplinary team of executives, administrators, and clinicians on a daily basis until the team was able to meet its goals. Nisheeta has excellent facilitation skills in getting small and large groups to come to a consensus and make decisions through meaningful dialogue.

Nilam Patel, MPH

Nisheeta and I worked together on a clinical care redesign project to improve value for the Breast Cancer service line at Stanford's Center for Clinical Excellence for 3 months. During this time, Nisheeta was the project lead and worked with me on data analyses and presentations to our clinical and administrative leaders. I observed Nisheeta present with confidence and engage leaders in meaningful discussions during meetings. She also served as an informal mentor, during which time I learned how to structure data analyses to tell a clinically relevant narrative.

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Experience

    • United States
    • Mental Health Care
    • 1 - 100 Employee
    • Senior Director of Implementation
      • Feb 2023 - Present
    • Renewable Energy Semiconductor Manufacturing
    • Director of Customer Success
      • Aug 2021 - Nov 2022
    • United States
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Senior Director of Professional Services
      • Feb 2020 - Jul 2021

    • Director, Implementation
      • Dec 2018 - Feb 2020

    • Implementation Manager
      • Jul 2017 - Dec 2018

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Senior Quality Consultant, High Value Care
      • Jul 2015 - Jul 2016

      -Lead cross-functional improvement projects to improve outcomes, reduce cost, and improve patient experience in preparation for Alternative Payment Models-Analyze variation in outcomes and design interventions with multidisciplinary clinical and administrative leaders-Develop evidence-based care pathways and design workflows to support standard work in clinical redesign

    • Performance Improvement Consultant
      • Sep 2014 - Jul 2015

      -Led current state assessments to identify improvements in Patient Flow for Orthopedics and Neurosurgery service lines-Redesigned workflows to realize double-digit percentile improvement in length of stay and patient satisfaction in Emergency Department-Led strategic planning sessions with clinical and administrative leaders to determine performance improvement goals for a multi-year process improvement initiative

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Lean Specialist, Performance Excellence
      • Dec 2012 - Aug 2014

      -Managed cross-functional improvement projects to improve outcomes, reduce cost, and improve the patient experience -Developed Value Based Care Redesign strategy for clinical service lines -Led health system adoption of Time-Driven Activity Based Costing methodology -Led hospital-wide revenue capture improvement efforts post EHR implementation -Coached health system leaders on Lean Methodology -Managed cross-functional improvement projects to improve outcomes, reduce cost, and improve the patient experience -Developed Value Based Care Redesign strategy for clinical service lines -Led health system adoption of Time-Driven Activity Based Costing methodology -Led hospital-wide revenue capture improvement efforts post EHR implementation -Coached health system leaders on Lean Methodology

    • Program Manager, Performance Excellence
      • Nov 2011 - Dec 2012

      -Led strategic planning sessions with Hospital and School of Medicine leaders to determine performance improvement goals for a multi-year process improvement initiative -Partnered with operational areas to identify performance gaps and implement improve initiatives-Redesigned workflows leading to length of stay reduction and patient satisfaction improvement in the Stanford Emergency Department

    • Project Manager, Performance Excellence
      • Apr 2010 - Nov 2011

      -Led project planning, tracking, reporting, and managed vendor relationships for multiple service improvement projects in the Emergency Department, Inpatient, and Peri-Operative areas-Managed the planning and execution of a project to improve patient/physician communication from pilot phase to house-wide implementation. Scope included all 2000 faculty, house staff, and community physicians

    • Business Operations Analyst, Performance Excellence
      • Dec 2008 - Apr 2010

      -Developed dashboards and presentations to support the organization’s strategic initiatives -Managed the logistics of an organization-wide award with high visibility to drive employee engagement and service improvement

    • United States
    • Non-profit Organization Management
    • 100 - 200 Employee
    • Program Associate
      • Sep 2007 - Sep 2008

      -Facilitated community collaborative related to public health issues, including obesity prevention, healthy aging, and health disparities -Managed all logistics related to a social marketing campaign, including vendor management, grant-writing, and customer relationship building -Developed an hour-long multi-media presentation which was presented at several prominent Bay Area venues including the Children’s Discovery Museum and San Jose City Council -Facilitated community collaborative related to public health issues, including obesity prevention, healthy aging, and health disparities -Managed all logistics related to a social marketing campaign, including vendor management, grant-writing, and customer relationship building -Developed an hour-long multi-media presentation which was presented at several prominent Bay Area venues including the Children’s Discovery Museum and San Jose City Council

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Unit Coordinator
      • Oct 2004 - Sep 2007

      -Supported a clinical team of intensivists and critical care nurses by providing administrative support for a brand-new electronic ICU to remotely monitor ICU patients for 10 Sutter Health affiliate hospitals -Managed data entry and system access to electronic health record -Supported a clinical team of intensivists and critical care nurses by providing administrative support for a brand-new electronic ICU to remotely monitor ICU patients for 10 Sutter Health affiliate hospitals -Managed data entry and system access to electronic health record

Education

  • San Jose State University
    Bachelor’s Degree, Business Administration
  • San Jose State University
    Bachelor’s Degree, Health Science
  • San Jose State University
    M.B.A.

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