Experience

Professional Visa and Education Services

• Australia
• Education Management
• 1 - 100 Employee

• Registered Migration Agent/Director

  • Mar 2016 - Present

  Liaise with HR Professionals in relation to corporate relocation programmes. Registration with Office of Migration Agents Registration Australia which allows us to provide information and advice to potential migrants, prepare and lodge visa applications, and act as an intermediary to legally represent clients during visa assessment, preparation processing Relocations programs are specifically designed to assist the business and any employee or migrant in areas such as facilitating flights, on-arrival accommodation, arranging private health insurance, opening bank accounts, applying for a tax file number and a range of other personalised services. For the relocation and settlement of any employee or migrant to Australia we can provide Pre-arrival assistance, email correspondence, answering specific questions and calling the person or family prior to their departure. Assist with arrangement and booking of flights. We will make all appropriate bookings in compliance with arrival schedules as requested. We will also confirm all details with the business and their employees and make any necessary changes as required. Provide an airport pick-up service, meet and greet, and transfer to accommodation. Arrange temporary accommodation booking. Bookings are made in accordance with the businesses requirements, including budgetary considerations, family members travelling with employees and proximity to the client’s place of employment. Put you in touch with financial service providers and organise money transfers, credit union and banking information, and assist in setting up accounts and providing this information to the businesses payroll department. Help search for a school/education provider and assist with enrolment. Assist in obtaining a Tax File Number. Arrange introductions with local community or religious groups. Arrange for translating services (if required). Provide advise and pathway to Permanent Residency



NRMA Motoring and Services

• Implementation Manager

  • Oct 2013 - Jan 2016

  This position is responsible for the implementation of new products, services and marketing campaigns to support the NRMA Membership proposition and help deliver on business targets.The main areas of responsibility for the Implementation Manager are:Project management, process maintenance and refinement, channel readiness and training

• Sales and Performance efficiency leader

  • Jun 2011 - Oct 2013

  • Developing a culture of high performance through coaching and development of direct reports including referrals and CSRs• Extensive experience in coaching and mentoring • Managing stakeholder relationships to achieve objectives and exceed campaign targets including cash, conversion and yield. • Executed new test campaigns with success • Responsible for weekly and monthly reporting and analysis• Responsible for script development for various campaigns• Establishing and building external partnerships • Planning and careful analysis, budgeting, coordinating and scheduling of staff and resources, • Encourage and motivate staff to achieve and create a dynamic environment to continue to drive Employee Engagement• Develop process mapping and renewal process for various campaigns• Extensive experience in project participation across the business• Recruitment to need, focusing on resilience, relationship building and sales skills • Providing operational leadership, coaching and development of CSRs through meetings, 1 on 1s, focus sessions, email and online chat

• Hotel Manager (2IC)

  • Mar 2005 - Jun 2011

  • Provide operational leadership • Coaching, training and mentoring front line staff and managers• Staff resourcing and rostering• Update with OLGR and AHA (legislation relating to licensed venue) • Recruitment to need, focusing on resilience, relationship building and sales and bar skills