Experience

Ubikwi - Super Geek
• IT Services and IT Consulting
• 1 - 100 Employee
• Consultant support technique

  • Sep 2019 - Present


BDO Solutions

• Mauritius
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• IT Analyst

  • Jan 2019 - Sep 2019

  I was working at BDO Solutions Ltd as Service Desk Analyst; I was providing 1st level IT support to clients. support and manage incidents and service requests according to established IT Service Management. My key roles were: • Ensure accurate recording of client and incidents details and troubleshooting progress • Resolve incidents and service requests, sometimes using automated or standardised and documented resolution processes • Identify potential issues and act on these in accordance with the established ITSM processes • Maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issue Show less



VLH - Veranda Leisure & Hospitality

• IT Support Technician

  • Jul 2018 - Dec 2018

  Working at the heritage resorts “Domaine de Bel-Ombre” Was very challenging, the first months I felt as if it was a school month, I had to learn a lot, I have discovered a lot. My role was an I.T system support, we had 6 Property to handle, Heritage Awali, Heritage Le Telfair, Heritage the villas, Heritage le chateau, Heritage Golf club and C Beach club. I was responsible of daily and weekly back up, ensure internet connection all over the Domaine, Check if all the interface and file server are responding properly, give user assistance from distance through Tight VNC, update APK and diagnostic internet issue, Front office tablet users such as the admin laptops and computer. I have also become more familiar with server rooms and switch, patch panels, IP Phone, IP Tv, and many more. After this experience I can say now I am capable of handling loads of pressure and also act as a manager because I have been through a lot of projects where I had to play the role of an IT manager and effectively, I have completed the projects positively and in the given time. It was a very good experience I got the opportunity to learn a lot, in other words I would say after my experience at Heritage resorts, I can say now I have been graduated. Show less