Experience

Godawari Udyog- Corn Grits, Corn Flour, Flaking Grits, Maize flakes, Cattle feed Manufacturer
• India
• Food Production
• 1 - 100 Employee
• Export Manager

  • Dec 2017 - Present


Fresh Express India

• India
• Food and Beverage Services
• 1 - 100 Employee

• Operation and customer service

  • Dec 2012 - Dec 2017

  Escalate customer issues to appropriate team members as needed Handle customer inquiries and complaints in a professional and courteous manner Answer inbound customer calls and provide support with product questions or issues Handle customer inquiries and complaints in a professional and timely manner. Conducting periodical internal inspections of facilities to ensure that quality standards are adhered at every level in the organization. Setting up IT infrastructure for season in Miraj and Nashik Packhouses Setting daily targets for packing, deploying manpower across shifts and Reporting production status to higher officials on a daily basis Documentation: generating invoices and packing list including quality reports for buyers, handling CHA documents like Bill of lading,shipping bill,certificate of origin and coordination with Agri officials for Phytosanitary certificate duly payment followup from buyers. E-commerce: Updating website contents, making newsletters for EUR/UK buyers for company new launchings, Good Practices evidences etc. Introduced Exotel IVR service for Logisitics/Export operations for their relevance and smooth handling of cusmtomer/supplier concerns. Identifying Training needs of employees and Organizing Staff Development programme on Safety Measures, Grooming & Cleanliness, 5S methods in consultation with higher officials. Show less