Experience

Netcelero

• Ireland
• Technology, Information and Internet
• 1 - 100 Employee

• Technical Support Engineer

  • Jun 2021 - Present

  Troubleshooting and assisting with secure setup of custom firewall based on a fork of pfsense and raspbian pi hardware for port forwards and VPN . Conducting internal security audits for core infrastructure deployed in cloud and with 3rd party hosting providers Writing scripts in bash and python to harden servers and provide accountability. Deployment and management of firewall in office network for Vlans, provide port isolation and security. Troubleshooting and assisting with secure setup of custom firewall based on a fork of pfsense and raspbian pi hardware for port forwards and VPN . Conducting internal security audits for core infrastructure deployed in cloud and with 3rd party hosting providers Writing scripts in bash and python to harden servers and provide accountability. Deployment and management of firewall in office network for Vlans, provide port isolation and security.



SOLVNOW LIMITED

• United Kingdom

• Technical Support Specialist

  • Jul 2020 - Feb 2021

  Freelance Helpdesk support for HP at SOLVNOW.com Chat based Troubleshooting of tickets raised by HP customers. Tickets generated include but are not limited to issues such as boot error, software glitch, battery/charging issue, display malfunction, slow system performance, WIFI/LAN connectivity errors and audio issue. Analyzing the problem and determining the root cause to either resolve or escalate it through proper channels. Prompt and accurate resolution of tickets. Freelance Helpdesk support for HP at SOLVNOW.com Chat based Troubleshooting of tickets raised by HP customers. Tickets generated include but are not limited to issues such as boot error, software glitch, battery/charging issue, display malfunction, slow system performance, WIFI/LAN connectivity errors and audio issue. Analyzing the problem and determining the root cause to either resolve or escalate it through proper channels. Prompt and accurate resolution of tickets.



SEED Infotech Ltd

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Network Engineer

  • Nov 2018 - Sep 2019

  Network Engineer at Seed Infotech Ltd, Vashi, Mumbai in the System and technical department on a Microsoft 2012 R2 server setup. Troubleshooting Network and Hardware related issues (Operating Systems, Microsoft Office, Outlook, connectivity to the DNS and gateway servers). Configuring and setup of workstation with required applications and providing technical support to employees. Monitoring and maintaining Hardware equipment, Network Router, Switches and VLANS, power backup. Administering and Managing Active Directory, Group policies for domain users, Firewall and shared Network resources (Files, Drives and Printers) Monitoring network load and maintaining an optimal level of network traffic. Maintaining monthly server backup logs. Show less



BookEinstine

• Mumbai, Maharashtra, India

• Administrative Intern

  • Jan 2015 - Jun 2015

  Administrative Intern at BookEinstein a book delivery start-up that liaisons with local school to inculcate the habit of reading in children and young adults, Byculla, Mumbai from January 2015 - June 2015 Lead generation via open-source information gathering and cold calling. Following up with in person pitch meeting on any leads generated. Inventory management and stock checking. Prepping of outgoing weekly deliveries. Administrative Intern at BookEinstein a book delivery start-up that liaisons with local school to inculcate the habit of reading in children and young adults, Byculla, Mumbai from January 2015 - June 2015 Lead generation via open-source information gathering and cold calling. Following up with in person pitch meeting on any leads generated. Inventory management and stock checking. Prepping of outgoing weekly deliveries.