Experience

pay.com.au

• Australia
• Financial Services
• 1 - 100 Employee

• Strategic Partnerships Manager

  • Oct 2021 - Present

  Melbourne, Victoria, Australia



Latitude Financial Services

• Australia
• Financial Services
• 700 & Above Employee

• Project Consultant - Merchant Integrations

  • Jun 2021 - Oct 2021

  Melbourne, Victoria, Australia

• Business Development Manager, LatitudePay

  • Oct 2020 - May 2021

  Melbourne, Victoria, Australia

• Account Manager, LatitudePay

  • Mar 2020 - Oct 2020

  Melbourne, Victoria, Australia

• Business Development Manager, Latitude Pay

  • Feb 2019 - Mar 2020

  Melbourne, Australia



UNPL Co, Ltd

• Managing Partner

  • Jul 2017 - Jun 2018

  Yangon, Myanmar - Established a small-scale edible oils factory producing high quality peanut oil. Led management of all operational and commercial activities related to production. - Performed market research and developed strategic direction for the company. - Liaised with FDA authorities and key stakeholders within government to meet standards and secure approvals - Built and maintained strong professional relationships with wholesalers, customers and facilitated acquisition and processing of raw… Show more - Established a small-scale edible oils factory producing high quality peanut oil. Led management of all operational and commercial activities related to production. - Performed market research and developed strategic direction for the company. - Liaised with FDA authorities and key stakeholders within government to meet standards and secure approvals - Built and maintained strong professional relationships with wholesalers, customers and facilitated acquisition and processing of raw materials - Managed distribution channels and logistical routes across various regions in Myanmar - Developed sales manual and conducted training for sales team - Responsible for social media account management - Responsible for training staff on all call centre enquires and enforced contact centre policies, procedures and quality assurance measures - Managed financial reports and budgeting for monthly operational costs - Assisted factory manager in developing WIM, quality control manual and manufacturing procedures Show less



VFS Global

• United Arab Emirates
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Deputy Manager Operations

  • Sep 2013 - Jun 2017

  Canberra, Australia - In charge of Indian and Schengen VISA operations in Canberra and 2nd in charge for UK visa operations across Australia - Conducted frequent trips to Papua New Guinea to handle UK visa operations twice a month - Acted as first point of contact for consular delegates at the British High Commission, Austrian Embassy, Norwegian Embassy and Indian High Commission - Coached, supported and developed staff to meet all sales targets and KPIS - Helped staff create their own IDP and… Show more - In charge of Indian and Schengen VISA operations in Canberra and 2nd in charge for UK visa operations across Australia - Conducted frequent trips to Papua New Guinea to handle UK visa operations twice a month - Acted as first point of contact for consular delegates at the British High Commission, Austrian Embassy, Norwegian Embassy and Indian High Commission - Coached, supported and developed staff to meet all sales targets and KPIS - Helped staff create their own IDP and monitored their progress through holding monthly performance reviews - Trained local staff in applicable IT systems, visa application processes and our WIM across our various missions - Ensured compliance of all processes with company policies and SLAs - Led new process rollouts in visa application centres and focused on improvements to customer service - Worked with Value Added Services team to develop new revenue streams and enhance services to achieve targets Key Achievements: - Received Champion of the Quarter award in December 2016 for customer service skill and zero-error log for Canberra operations - Increased the levels of customer satisfaction by 20%, by re-training call centre staff on a more direct approach to answering queries - Achieved highest conversion rate for Value Added Sales for first quarter 2017 Show less



Sure Park Pvt Ltd., Singapore

• Administration Officer (Internship)

  • Dec 2012 - Feb 2013

  Singapore When working as an administration officer at Sure Park; a local Singaporean logistics start-up which uses predictive analytics to estimate carpark and allow for advance booking, my key responsibilities were: - Coordinating and setting up professional conference calls, board and management meetings with government officials and the Land Transport Authority of Singapore - Conducted research and manipulated data to formulate spreadsheets and graphs to help in analysing the peak carpark… Show more When working as an administration officer at Sure Park; a local Singaporean logistics start-up which uses predictive analytics to estimate carpark and allow for advance booking, my key responsibilities were: - Coordinating and setting up professional conference calls, board and management meetings with government officials and the Land Transport Authority of Singapore - Conducted research and manipulated data to formulate spreadsheets and graphs to help in analysing the peak carpark usage periods in Singapore and also draft viable solutions with excel - Designing brochures, slogans, punch-lines for the Sure Park campaign - Liaising with local firms, government bodies and sponsors to seek funding and expertise for the large scale project Show less



Vanilla Bean Event Catering

• United Kingdom
• Food & Beverages
• 1 - 100 Employee

• Café Supervisor

  • Aug 2011 - Nov 2012

  Canberra, Australia When working as a café supervisor at Vanilla Bean, my key responsibilities were: - Supervising a team to provide excellent customer service, providing training for employees, assigning duties to and evaluating employees - Taking charge of organizing and the running daily catering operations - Overseeing stock intake



UNIVERSAL NAVIGATION PVT. LTD. - Singapore

• Junior Broker

  • Dec 2011 - Feb 2012

  Singapore When working as a junior broker at Universal Navigation; a shipping logistics company providing one stop solutions to all needs related to the export and imports of commodities, my key responsibilities were: - Examining the profitability of different ship charters including negotiating commodity prices for several shipments - Assisting in drafting and evaluating different financing and legal structures for viable commodity charters - Liaising with fellow brokers both local and… Show more When working as a junior broker at Universal Navigation; a shipping logistics company providing one stop solutions to all needs related to the export and imports of commodities, my key responsibilities were: - Examining the profitability of different ship charters including negotiating commodity prices for several shipments - Assisting in drafting and evaluating different financing and legal structures for viable commodity charters - Liaising with fellow brokers both local and international in person and over video conferencing mediums to discuss possible charters based on the location of docked ships Show less



KPMG Sri Lanka

• Sri Lanka
• Business Consulting and Services
• 700 & Above Employee

• Financial Analyst Assistant (Internship)

  • Dec 2007 - Feb 2008

  Sri Lanka When working as a finance analyst at KPMG, my key responsibilities were: - Actively contributing in a team during the assessment of the risk and profitability of a distressed tea company through the use of risk adjusted return on capital - Conducting detailed financial analysis including preparation of Profit & Loss Statements, Balance Sheets, Cash Flow Statements, forecasting and model building of the financial statements for the tea company - Researching and analyzing technical… Show more When working as a finance analyst at KPMG, my key responsibilities were: - Actively contributing in a team during the assessment of the risk and profitability of a distressed tea company through the use of risk adjusted return on capital - Conducting detailed financial analysis including preparation of Profit & Loss Statements, Balance Sheets, Cash Flow Statements, forecasting and model building of the financial statements for the tea company - Researching and analyzing technical, management and market trends affecting the portfolio for the client - Liaising with internal departments i.e. Treasury and the Credit, Risk and Financial divisions of Commercial Bank to ensure the clients’ needs were satisfied and bank policies and procedures were complied with Show less