Experience

ENS

• South Africa
• Law Practice
• 700 & Above Employee

• Client Support Specialist/Office services

  • Aug 2019 - Present

  •Administrative tasks: Invoice capturing, data capturing, reporting, print/scan/copy and general administration support. •Stock: control, distribution and procurement of marketing/branded, stationery, vending, tea/coffee stations, restaurant, front office and operational equipment stock items. •Client/event support: Set up, welcome, serve, support and close down of meetings and events. Ensure efficient operations of vending and tea/coffee room. •Office services: courier services (book, manage and negotiate rates), archiving (retrievals, archiving and destructions). •All other reception, administration and office duties. Show less



MESH Members Co-Working Space

• South Africa
• Hospitality
• 1 - 100 Employee

• Event Manager

  • Feb 2019 - Jul 2019



Soulstice day spa jhb

• muldersdrift

• Spa Manager

  • Feb 2018 - Feb 2019

  Spa management involves: • Management of 33 staff members, split between beauty therapists, front desk staff and housekeepers. • HR duties – Hiring, dismissals, performance management, staff retention and assisting group training team with trainings and assessment. • Financial administration & accounting – Salaries, invoicing, creditors, debtors and recons of bank deposits, credit cards and cash payments. • Sales & marketing - Create promotions and deals for the quieter seasons to encourage foot traffic, plan barters and paid advertising, plan with social media teams on content to be posted, build relationships with Tsogo Sun marketing team and PR companies. • Stock control – Orders, inputs, stock control and general professional and retail stock management. • Facilities management – maintenance of spa along with planned and scheduled upkeep of property and equipment. • Customer service – relationships with members, complaints and customer satisfaction for retention • Target driven performance – 2017 growth: -3%. 2018 growth: 6.5% Show less



The Peech Hotel

• South Africa
• Hospitality
• 1 - 100 Employee

• General Manager

  • Jun 2017 - Feb 2018

  General management of The Peech hotel involves direct management of daily operations, all hotel departments and employees. Regularly adjusting rates, marketing the property and building relationships to encourage return business and ensure targets and budgets are obtained to maintain an efficient operation and performing business.Oversee and assist with all accounting (debtors and creditors) and purchasing duties in a manner that complies with maximum cost to quaility ratio and adheres to the set departmental budgets, in addition to preparing month end figures and reports.Conduct all HR duties which includes administering disciplinary hearings, conducting performance reviews, managing recruitment process and coordinating regular meetings. Leading and developing team members through support, training and communication. Periodically revising and updating job descriptions, SOP guidelines, policies, procedures and disciplinary code.Perform regular audits of the property to ensure correct maintenance, health and safety, including planning and scheduling improvement projects. Show less

• Head of Operations

  • Jun 2016 - Jun 2017

• Operations Manager

  • Nov 2012 - May 2016

  The Peech Hotel is a 4 star boutique hotel with 16 rooms and a trip advisor excellence winner. I started at The Peech as a Junior duty manager and have worked my way up by learning as much as I can in all departments and showing initiative and interest and doing more than what is expected of me. Working in a boutique hotel, I have learnt many things because it is a small environment and I had the opportunity to get involved every where I could. With daily operations my duties include going over the cash-up of the night before to ensure that all is in order, follow up on any shrinkages for food & beverages and doing the movement summary, ensuring that all departments receive a guest list and are fully aware of what is expected for the day, ensuring smooth operations throughout the day. With regards to rooms division, I ensure that housekeeping staff keep the hotel clean according to our standards, do stock takes and orders, communicate guest needs and train. I overlook reservations and conferencing to ensure we deliver what we have promised. Additional to this I allocate payments to the hotel and send outstanding invoices and follow up on payment. I know Microsoft office, Powertill and Guest Manager very well. I did a course on Opera during my studies. Show less



Inkungu Lodge

• Drakensberg

• Duty Manager

  • Aug 2012 - Oct 2012

  Responsibilities included overall smooth operation of daily business while on shift. Responsibilities included overall smooth operation of daily business while on shift.



Crystal serenity

• International

• Cabin Stewardess

  • May 2011 - Jul 2012

  Crystal Serenity is a 6 star cruise liner, and while onboard I worked as a Penthouse Stewardess cleaning cabins as well as additional shifts doing room service. While sailing around the world I learnt how to work well with people from different cultures and backgrounds as well as to work as a team to make sure our guests/clients departed with exceptional memories Crystal Serenity is a 6 star cruise liner, and while onboard I worked as a Penthouse Stewardess cleaning cabins as well as additional shifts doing room service. While sailing around the world I learnt how to work well with people from different cultures and backgrounds as well as to work as a team to make sure our guests/clients departed with exceptional memories



TGC - Gaming and Recruitment

• Johannesburg Area, South Africa

• Admin

  • Jan 2011 - May 2011

  This was a part time position while I waited to join Crystal Serenity. At TGC I spent time with day to day basic admin along with drawing up reports for the mystery shopping, loading payments for salaries and company expenses etc. onto Standard bank online. With regards to the recruitment TGC was involved in, I interviewed candidates for entry level positions onboard Cruise Liners. This was a part time position while I waited to join Crystal Serenity. At TGC I spent time with day to day basic admin along with drawing up reports for the mystery shopping, loading payments for salaries and company expenses etc. onto Standard bank online. With regards to the recruitment TGC was involved in, I interviewed candidates for entry level positions onboard Cruise Liners.



By Word of Mouth UK

• United Kingdom
• Events Services
• 1 - 100 Employee

• Sales Support/ Internship

  • Aug 2010 - Jan 2011

  At By Word Of Mouth as an Intern I learned to plan functions according to the client’s requirements as well as attending functions to ensure that all ran smoothly. I have also been given a few of my own functions to see through from start to end. As sales support I do admin and filing as well as typing up quotes and assisting the sales staff during busy periods. At By Word Of Mouth as an Intern I learned to plan functions according to the client’s requirements as well as attending functions to ensure that all ran smoothly. I have also been given a few of my own functions to see through from start to end. As sales support I do admin and filing as well as typing up quotes and assisting the sales staff during busy periods.



Soccer world club 2010

• Johannesburg Area, South Africa

• Waitress

  • Jun 2010 - Jul 2010

  During the FIFA soccer world cup I worked as a waitress in the VIP suites at Ellis Park and Soccer City During the FIFA soccer world cup I worked as a waitress in the VIP suites at Ellis Park and Soccer City



Mount Grace Hotel and Spa

• Trainee - Food & Beverage and Admin

  • 2009 - 2009

  While at Mount Grace for 10 weeks, I shadowed the store man, learning the cycle that inventory undergoes from ordering to issuing. I worked at banquets and conferences. In the Administration department I learned basics of “pastel evolution” by inputting data, such as posting trial balances, cash and credit cards, petty cash and so on. I learnt how to do a bank recon and the need for it, food and beverage cost as well as basic admin activities such as filling. While at Mount Grace for 10 weeks, I shadowed the store man, learning the cycle that inventory undergoes from ordering to issuing. I worked at banquets and conferences. In the Administration department I learned basics of “pastel evolution” by inputting data, such as posting trial balances, cash and credit cards, petty cash and so on. I learnt how to do a bank recon and the need for it, food and beverage cost as well as basic admin activities such as filling.



Dros Cresta

• Johannesburg Area, South Africa

• Hostess

  • Dec 2008 - Dec 2008

  Part time position, responsible for greeting guests in a friendly and suitable manner, seating guests at preferred tables, and ensuring service soon after being seated, as well as properly maintaining a waiting list. Part time position, responsible for greeting guests in a friendly and suitable manner, seating guests at preferred tables, and ensuring service soon after being seated, as well as properly maintaining a waiting list.



Misty Hills Country hotel, conference centre and spa

• Johannesburg Area, South Africa

• Trainee - Food & Beverage and Front Office

  • 2008 - 2008

  During my training in the food and beverage department for 5 weeks my duties included serving food (à la carte & buffet), preparing and serving drinks and clearing tables. I learnt to use “aloha” POS system, trained to be a restaurant cashier, shadowed Supervisors and Management as well as being involved in stock taking. During time off, I offered my help at functions which included setting up venues and serving guests. My training in the front office department for 10 weeks included spending time as a switchboard operator, as well as to operate the business centre by helping guests with internet access and printing/copying documents. I was trained to use “room master” and shadowed reservations agents in the sales of guest rooms. At reception I learnt how to do the following: checking in guests, room sales for walk ins, how to present guests invoices and take payments (credit cards and cash). During this time I shadowed the Conference Coordinator and worked at a number of banquets. Show less



The Grace in Rosebank

• Johannesburg Area, South Africa

• Trainee - Kitchen

  • 2008 - 2008

  Widening my skills in a commercial kitchen for 10 weeks, I spent time in the different sections of the kitchen such as the cold, hot, pastry and vegetable sections as well as preparing food for several banquets Widening my skills in a commercial kitchen for 10 weeks, I spent time in the different sections of the kitchen such as the cold, hot, pastry and vegetable sections as well as preparing food for several banquets



Apollo Conference Centre and Hotel

• Johannesburg Area, South Africa

• Trainee - Housekeeping

  • 2008 - 2008

  As part of training in the housekeeping department for 5 weeks, I spent time as a room attendant which included making beds, dusting, cleaning bathrooms as well as ensuring property hygiene standards in all public areas of the hotel. Shadowing of Supervisors and Management increased my knowledge of how to maintain a successful housekeeping department As part of training in the housekeeping department for 5 weeks, I spent time as a room attendant which included making beds, dusting, cleaning bathrooms as well as ensuring property hygiene standards in all public areas of the hotel. Shadowing of Supervisors and Management increased my knowledge of how to maintain a successful housekeeping department