Experience

ITdynamics Pty Ltd

• Australia
• IT Services and IT Consulting

• System Administrator

  • Nov 2021 - Present

  • Supported all the schools in Kimberley region and all other 90 schools supported by IT dynamics through remote support and visiting regional communities in Kimberley region • Managed largest Active Directory in southern hemisphere of Catholic Education of Western Australia • Upgraded around 700 iPads from one tenancy to another one • Managing over 1500+ iOS devices over Kimberley schools • Troubleshooted, deployed, diagnosed, installed and tested servers and switches for Catholic Education of Western Australia’s schools • Worked in a team for planning, mapping and implementation of redesign of Kimberley schools from CISCO to ARUBA. • Operated in a tight time restrain because of remote community restrains • Implemented control and monitoring systems with Zabbix • Administered all 14 schools iOS devices through JAMF and Apple School Manager • Managed IT infrastructure for all the schools • Performed day-to-day operations to include troubleshooting of the computers, desktop and applications • Attend the patch management of IT systems across customer sites. • Maintain a high level of security for IT systems • Liaised with third parties on behalf of IT dynamics and Clients • Ensured that backups are configured correctly as per IT dynamics Policies and Procedures • Ensured the IT dynamics Standard Operating Environment (SOE) is followed • Maintained documentation for all sites as per IT dynamics policies and procedures Show less



Cloud Voice & Data

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Technician

  • Aug 2021 - Oct 2021

  • Managing different MSA clients • Receive, manage and respond to intake of ICT related phone calls and email requests. • Troubleshoot basic system and network problems and diagnose and solve hardware or software faults. • Triage and escalate unresolved issues to senior technicians. • Accept hardware deliveries and manage logistics to support the delivery of projects. • Assist with install and configure computer hardware operating systems and applications either on client site and remotely as appropriate. • Assist in monitoring and maintaining ICT systems and networks either on client site or remotely as appropriate. • Repair of faults or set up a systems/virtual environments. • Support the roll-out of new applications • Set up new users' accounts and profiles and resolve password issues • Establishing and maintain a good working relationship withclients. Show less



Axiom Technologies

• Software Development
• 1 - 100 Employee

• Desktop Support Engineer

  • Mar 2019 - Aug 2021

  • Managed ticketing system and resolved the issue within SLA agreements. • Deployed new software's from SCCM (system Centre Configuration Manager). • Maintained workstations of the user and ensuring they are connected to the network and all the security policies are up to date • Responded to support requests from end-users and patiently walk individuals through basic troubleshooting tasks • Configured hardware, devices and software to set up workstations for employees • Explained technical information in clear terms to non-technical individuals to promote a better understanding • Installed new or upgraded hardware, software and coordinate installation; follow-up with the user to achieve customer satisfaction • Leveraged ticket tracking system for prioritizing, tracking and documenting problem resolutions and issue status to customers Show less



Webbrains Technologies Private Ltd.

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• PHP Web Developer

  • Dec 2016 - Dec 2017

  • Created interactive user interfaces with dynamic front and back end • Proven experience developing consumer-focused web sites using HTML, CSS, JQuery, PHP and JavaScript. • Built products for desktop, phone and mobile app users, meeting highest standards for web design, user experience, best practices, usability and speed. • Created interactive user interfaces with dynamic front and back end • Proven experience developing consumer-focused web sites using HTML, CSS, JQuery, PHP and JavaScript. • Built products for desktop, phone and mobile app users, meeting highest standards for web design, user experience, best practices, usability and speed.



Gururaj Engineers

• India
• Industrial Automation
• 1 - 100 Employee

• Application Engineer

  • Sep 2015 - Sep 2016

  Programmed different makes PLc's and successfully implemented for different applications of projects. Worked on Allen Bradley, GeFanuc and Omron HMI's. Programmed different makes PLc's and successfully implemented for different applications of projects. Worked on Allen Bradley, GeFanuc and Omron HMI's.