Experience

Access Cash

• Canada
• Financial Services
• 1 - 100 Employee

• Service Technician

  • Aug 2021 - Present

  Stage new and used ATM terminals and ensure functionality and cleanliness, programming with correct parameters and testing communications. Install and uninstall ATM terminals on-site. Provide basic training to new customers on site on ATM loading and troubleshooting procedures, demonstrating machine functionality. Guide customers over the phone to resolve issues, troubleshooting a series of procedures in order to resolve issues. Conduct in-person service maintenance when issues cannot be resolved remotely, diagnosing, repairing and testing terminal for full functionality. Conduct preventative maintenance on ATMs on site. Provide support to internal departments and external customers, as required by helping with technical information support, explaining how to fix issues. Provide weekday on-call support in the evenings and weekend on-call support to customers, as necessary on a rotating schedule with other Service Technicians within the team. Perform inventory counts in vehicles, ensuring accuracy and that tools and equipment are in working order. Maintain company vehicle provided, ensuring all regular maintenance occurs and reporting major issues. From time to time, this individual will complete other duties as assigned by management, to assist with special projects. Show less



OSL Retail Services

• Canada
• Retail
• 700 & Above Employee

• Home entertainment supervisor

  • Oct 2018 - Aug 2021

  Achieved 45% growth rate in sales as a supervisor of a team of 10 people within the first 6 months for the client. Achieved 2nd individual ranking in the district for up selling product protection plan on 283 devices in the first quarter with the company. Deliver training, coaching and performance management to ensure every employee understands what is expected of them to working towards meeting established targets. Manage weekly team work schedule, address payroll, absenteeism and vacation requests Ensure store is always staffed appropriately Ensure team members are up to date on all operational guidelines, carriers and product knowledge Follow proper procedures for on-boarding and off-boarding all employees as outlined by OSL Operations and Human Resources Lead by example and create an open-door environment that encourages teamwork Act with professionalism and integrity Perform various other duties as required Show less



Manpower

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Talent Management Consultant

  • May 2018 - Sep 2018

  *Completed Recruitment cycle from creating adverts, screening resumes, in person/phone interviews, and reference checks * Managed Ongoing Account/Relationship * Prospected new business opportunities to grow client base * Effectively coached and counselled contract employees to facilitate success in their role, as well as ensure job satisfaction *Completed Recruitment cycle from creating adverts, screening resumes, in person/phone interviews, and reference checks * Managed Ongoing Account/Relationship * Prospected new business opportunities to grow client base * Effectively coached and counselled contract employees to facilitate success in their role, as well as ensure job satisfaction



Discount Car & Truck Rentals

• Canada
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Manager in Training

  • Sep 2015 - May 2018

  Improved business by approximately 40% within the first 3 months of working with the company. Constantly following up with the business sources with old business agreements and improving the business relationships by discussing new business ideas and implementing them. Achieved the top line revenue targets for 4 continuous months. Improved and maintained the customer satisfaction up to 70%. Improved business by approximately 40% within the first 3 months of working with the company. Constantly following up with the business sources with old business agreements and improving the business relationships by discussing new business ideas and implementing them. Achieved the top line revenue targets for 4 continuous months. Improved and maintained the customer satisfaction up to 70%.



Walmart Canada

• Canada
• Retail
• 700 & Above Employee

• Merchandise Manager

  • Dec 2013 - Feb 2015

  Merchandised and managed the departments of Electronics, Sporting Goods, Hardware, Automotive, Toys, Furniture and Seasonal. Improved the sales and reduced the shrinkage in high shrink departments. Assisted OSL in sales as well as maintaining the inventory. Maintained the inventory in all the above mentioned departments for the store effectively. Supervised a staff of 4 members for constant improvements and performance in sales. Merchandised and managed the departments of Electronics, Sporting Goods, Hardware, Automotive, Toys, Furniture and Seasonal. Improved the sales and reduced the shrinkage in high shrink departments. Assisted OSL in sales as well as maintaining the inventory. Maintained the inventory in all the above mentioned departments for the store effectively. Supervised a staff of 4 members for constant improvements and performance in sales.



KVS Technologies and Infra Control Systems

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Project Engineer

  • Feb 2011 - Aug 2011

  •Handled projects which included providing Validation services to Pharmaceutical Industries. •Co-ordinated with the Validation Department, Project Department and Quality Assurance Department of client Company for validating the PLC, SCADA, HMI and Lab equipment. •Performed Installation Qualification (IQ), Operational Qualification (OQ) and Performance Qualification (PQ) for the equipment. •Provided documented reports as well as training for all the Qualifications to the client industry. •Handled projects which included providing Validation services to Pharmaceutical Industries. •Co-ordinated with the Validation Department, Project Department and Quality Assurance Department of client Company for validating the PLC, SCADA, HMI and Lab equipment. •Performed Installation Qualification (IQ), Operational Qualification (OQ) and Performance Qualification (PQ) for the equipment. •Provided documented reports as well as training for all the Qualifications to the client industry.



Parul Polytechnic Institute, Vadodara, Gujarat, India

• Vadodara

• Lecturer

  • Oct 2010 - Jan 2011

  •Taught the students of Diploma Electronics & Communication Engineering. •Maintained discipline inside the classroom by keeping the students organized with studies. •Co-ordinated with the staff members for better education of students. •Coached the students for the practical knowledge of the subjects. •Taught the students of Diploma Electronics & Communication Engineering. •Maintained discipline inside the classroom by keeping the students organized with studies. •Co-ordinated with the staff members for better education of students. •Coached the students for the practical knowledge of the subjects.