Nisanth Menon
Group Station Supervisor at Keolis.MHI- Claim this Profile
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English Full professional proficiency
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Hindi Full professional proficiency
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Malayalam Native or bilingual proficiency
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Tamil Professional working proficiency
Topline Score
Bio
Fazil Abdurahiman
Nisanth is an excellent team mate that I worked with. He is very much Willing to assist his subordinates and always offer support to all. His work knowledge and skills are very much appreciated
Fazil Abdurahiman
Nisanth is an excellent team mate that I worked with. He is very much Willing to assist his subordinates and always offer support to all. His work knowledge and skills are very much appreciated
Fazil Abdurahiman
Nisanth is an excellent team mate that I worked with. He is very much Willing to assist his subordinates and always offer support to all. His work knowledge and skills are very much appreciated
Fazil Abdurahiman
Nisanth is an excellent team mate that I worked with. He is very much Willing to assist his subordinates and always offer support to all. His work knowledge and skills are very much appreciated
Credentials
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Certified Human Resource Manager (CHRM)
The CPD Certification ServiceJan, 2023- Nov, 2024 -
Certified Human Resource Professional
The CPD Certification ServiceJul, 2022- Nov, 2024 -
ICXS
International Customer Experience InstituteJul, 2022- Nov, 2024 -
Building Customer Relationships in Management
Alison - Free Online LearningSep, 2021- Nov, 2024 -
Building Customer Relationships in Management
Alison - Free Online LearningSep, 2021- Nov, 2024 -
Transport Management in the UK: Rail and Road
Alison - Free Online LearningSep, 2021- Nov, 2024 -
HUMAN RESOURCE MMANAGEMENT LEVEL 2
Alpha AcademyJun, 2021- Nov, 2024 -
Diploma in Human Resources (HR)
Alison - Free Online LearningMay, 2021- Nov, 2024 -
Diploma in Operations Management (Ops)
Alison - Free Online LearningMay, 2021- Nov, 2024 -
Food Safety and Hygiene in the Catering Industry
Alison - Free Online LearningMay, 2021- Nov, 2024 -
Transport Management in the UK: Rail and Road
Alison - Empower YourselfJan, 2021- Nov, 2024 -
The International Customer Service Institute
TICSI CERTIFICATION UK LIMITEDSep, 2018- Nov, 2024 -
Train The Trainer
SERCO LIMITEDSep, 2017- Nov, 2024 -
International Introductory to Conflict Handling
City & GuildsAug, 2017- Nov, 2024 -
Certified Fire Marshall (FM)
Al Salama Fire Safety TrainingFeb, 2022- Nov, 2024 -
Certified Human Resource Manager
The CPD Certification Service -
Certified Human Resource Manager
The CPD Certification Service -
Certified Lead Auditor ISO 9001:2016 QMS
Sanbook Quality Consultancy -
Human Resource Manager/Director
The CPD Certification Service
Experience
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Keolis.MHI
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United Arab Emirates
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Truck Transportation
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700 & Above Employee
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Group Station Supervisor
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Nov 2021 - Present
• Plan, manage and lead stations & resources to deliver a reliable and a high standard of excellent Customer Service within the station and car park environments, and on the services of Dubai Metro• Organize the deployment of additional manpower during service disruption, special events and other ADHOC requirements• Manage/perform periodic reviews of performance and manage any disciplinary action, Plan and execute internal test case plan at stations• Ensure the competence of whole team is aligned with KPI and develop any training needs as required• Analyze results of surveys on passenger/customer satisfaction and start new projects to improve performance• Carry out periodic health, safety, quality, environment and operational briefings to the station staff• Undertake comprehensive checks to ensure all station and car park equipment and facilities are in good working order• Conducted research, gathered information from multiple sources and presented results. Drove operational improvements which resulted in savings and improved profit margins.• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.• Resolved problems, improved operations and provided exceptional service.• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.• Led projects and analyzed data to identify opportunities for improvement.• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
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Roads and Transport Authority
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United Arab Emirates
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Government Administration
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700 & Above Employee
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Transport Coordinator Metro Operations
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Sep 2021 - Oct 2021
• Monitor events across the Expo village and liaise with RTA Shift Manager for all information on Expo Management and from other key stakeholders• Ensure that relevant updates from Expo are disseminated to Expo 2020 Station staff and Operational Control Center in a timely manner• Monitor activities between Metro station and Expo site• Provide relevant and critical information to Expo 2020 Station Master (acting as Expo 2020 Station Incident Officer when required). •Monitor staff and implement crowd control measures as per plan.
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Serco
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IT Services and IT Consulting
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700 & Above Employee
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Lead Station Master
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Aug 2020 - Aug 2021
• Supervising a team of Station Master, Station Agent, Car Park Team to deliver safe, reliable and customer focused station services.• Train Fire warden, First Eider and Key Instructor responsible for the efficient and safe evacuation of the station during emergency situations and performance management• Administrative support and Inventory control along with performance monitoring• Employee performance management and conducting quality assessments in accordance with CMS.
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Station Master
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Apr 2012 - Jul 2020
• Assisting passengers on ticketing and other enquiries on the service provided• Aid in emergency situations where service delay/situation arises• Supporting Station Master on routine safety & security inspections in and around station areas.• Assisting passengers who require special care and attention• Perform Revenue Sales and reconciliation• Provide support during special events / crowd control
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Station Agent
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Jul 2011 - Mar 2012
• Assisting passengers on ticketing and other enquiries on the service provided• Aid in emergency situations where service delay/situation arises• Supporting Station Master on routine safety & security inspections in and around station areas.• Assisting passengers who require special care and attention• Perform Revenue Sales and reconciliation• Provide support during special events / crowd control
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Le Passage to India
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India
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Travel Arrangements
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100 - 200 Employee
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Operations Executive
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Oct 2010 - Jun 2011
• First point of contact and provides on arrival assistance at the Airport. • Planning and preparing Itinerary for customers as per the demand. • Coordinating transportation and other related activities. • First point of contact and provides on arrival assistance at the Airport. • Planning and preparing Itinerary for customers as per the demand. • Coordinating transportation and other related activities.
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Rnd Soft group of companies
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IT Services and IT Consulting
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1 - 100 Employee
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Medical Coder
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Aug 2009 - Jul 2010
• Business Process Outsourcing.• Based on the training provided, transcribe and interpret the dictated into documented format.• Translate medical abbreviations and jargon into the appropriate expansions.• Perform quality improvement audits• Transcribing particular specialized reports to improve quality on production Database management• Liaising with Doctors and hospitals for patient information • Business Process Outsourcing.• Based on the training provided, transcribe and interpret the dictated into documented format.• Translate medical abbreviations and jargon into the appropriate expansions.• Perform quality improvement audits• Transcribing particular specialized reports to improve quality on production Database management• Liaising with Doctors and hospitals for patient information
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Education
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2022 - 2024
Mizoram University
Master of Business Administration - MBA, Entrepreneurship/Entrepreneurial Studies -
2017 - 2020
North East Frontier Technical University (NEFTU)
Bachelor of Business Administration - BBA, Computer Science -
2008 - 2009
Punjab Technical University
Diploma in Airline, Tourism & Hospitality Management, Airline/Commercial/Professional Pilot and Flight Crew -
2006 - 2008
State Board of Technical Education and Training
Vocational higher secondary, computer application
Community
