Experience

DrChrono

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Account Manager

  • May 2019 - Present



SmithRx

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Support Specialist

  • Feb 2018 - May 2019

  - Assist members with pharmaceuticals issues through phone, chat and email. - Resolve pharmacy claims and assisting in Prior Authorization for members. - Collaborating with member support, implementation, customer success, and plan operations in providing excellent customer service and projects such as auditing and eligibility. - Educated members about their Pharmacy Benefits and Plan design - Assisted Pharmacist with pharmacy and provider outreach - Assist members with pharmaceuticals issues through phone, chat and email. - Resolve pharmacy claims and assisting in Prior Authorization for members. - Collaborating with member support, implementation, customer success, and plan operations in providing excellent customer service and projects such as auditing and eligibility. - Educated members about their Pharmacy Benefits and Plan design - Assisted Pharmacist with pharmacy and provider outreach



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Health Education Intern

  • Sep 2017 - Dec 2017

  - Customer Service Skills and assist with patient in reach/outreach in the Healthy Living center - Assist with taking Kaiser members Blood Pressure - Assist members using KP online technology tools by signing in customers/patients on the kp.org website - Helping out with Kaiser's flu clinic - Projects such as making flyers for breast cancer awareness, Flu clinic, and health education classes - Create promotional flyers for the health education classes - Customer Service Skills and assist with patient in reach/outreach in the Healthy Living center - Assist with taking Kaiser members Blood Pressure - Assist members using KP online technology tools by signing in customers/patients on the kp.org website - Helping out with Kaiser's flu clinic - Projects such as making flyers for breast cancer awareness, Flu clinic, and health education classes - Create promotional flyers for the health education classes



Direct Urgent Care

• Support Staff

  • Sep 2017 - Dec 2017

  - Check in Patients/Discharge - Answer phones and making phone calls - Administrative front desk tasks - Ensure that the clinic runs efficiently - Provide Excellent Customer Service to patients - Schedule appointments - Check in Patients/Discharge - Answer phones and making phone calls - Administrative front desk tasks - Ensure that the clinic runs efficiently - Provide Excellent Customer Service to patients - Schedule appointments



Pressed Juicery

• United States
• Food & Beverages
• 200 - 300 Employee

• Sales Associate

  • Nov 2015 - May 2016

  - Customer Service and team work - Engage customers to learn about their lifestyle and wellness goals - Promote cleanses and be able to give customers information on the health benefits of each drink - Enroll customers in the loyalty program - Replenish Inventory - Cashier - Customer Service and team work - Engage customers to learn about their lifestyle and wellness goals - Promote cleanses and be able to give customers information on the health benefits of each drink - Enroll customers in the loyalty program - Replenish Inventory - Cashier