Restaurant Hostess

• Oct 2023 - Present

Restaurant Hostess

• Oct 2021 - Oct 2023

Welcoming Guests Taking reservations and managing them Managing a wait-list Communicating wait times to guests Managing the seating chart Seating guests and distributing menus Calling & confirmation of guest bookings Edited & printing menus ( wine ,cocktails,breakfast,canapés,dinner,brunch,high tea ) Welcoming Guests Taking reservations and managing them Managing a wait-list Communicating wait times to guests Managing the seating chart Seating guests and distributing menus Calling & confirmation of guest bookings Edited & printing menus ( wine ,cocktails,breakfast,canapés,dinner,brunch,high tea )

Guest Service Agent

• Nov 2018 - Jun 2020

• Manage in person, telephonic and online guest reservations and cancellations. • Verify guest payments during check-in. • Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information. • Inform guests of hotel facilities and specials. • Answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfil guest requirements. • Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner. • Deal with irate guests and find ways to resolve issues to the guest's satisfaction. • Serve as concierge, assisting guests with transportation, restaurant, or entertainment reservations, and providing other information about the locale. • Responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay. • Upon checkout, calculate the guest's final bill and collect payments. • Ensuring guests are happy, satisfied and their stay is comfortable and memorable Show less

Trainee Pastry Chef

• May 2018 - Oct 2018

• Maintain and manage the required high operational and personal standard of hygiene and presentation in compliance with the Food Safety Act. • Food preparation: Cooking and plating of food as directed by the Head Chef. • Ensure the correct disposal and storage of all food items as directed by the chef. • Monitor and record temperatures of fridges and freezers, hot cabinets, serveries as directed by the chef in charge. • Maintaining clean and tidy working areas by following the “clean as you go” policy. • Conducting effective housekeeping to control and eliminate workplace hazards. Show less

Retail Sales Assistant

• Jan 2018 - Apr 2018

• Advising and serving customers. • Processing payments. • Assisting customers to help them find what they need. • Ensuring stock levels are well maintained. • Promoting store cards or special offers. • Providing customers with information on pricing and product availability. • Arranging window displays. • Resolving customer inquiries and complaints. • Banking • Advising and serving customers. • Processing payments. • Assisting customers to help them find what they need. • Ensuring stock levels are well maintained. • Promoting store cards or special offers. • Providing customers with information on pricing and product availability. • Arranging window displays. • Resolving customer inquiries and complaints. • Banking

Trainee Chef

• Apr 2017 - Jun 2017

• Set up the kitchen with cooking utensils and equipment, like knives, pans and kitchen scales • Study each recipe and gather all necessary ingredients • Cook food in a timely manner • Delegate tasks to kitchen staff • Inform wait staff about daily specials • Plate Presentation • Supervise Cooks and assist as needed • How to modify recipes to meet customers’ needs and requests (reduce salt, remove dairy etc) • Monitor food stock and place orders • Check freshness of food and discard out-of-date items • Experiment with recipes and suggest new ingredients • Ensure compliance with all health and safety regulations within the kitchen area • Skills Show less

Trainee Chef

• Jan 2017 - Mar 2017

• Set up the kitchen with cooking utensils and equipment, like knives, pans and kitchen scales • Study each recipe and gather all necessary ingredients • Cook food in a timely manner • Delegate tasks to kitchen staff • Inform wait staff about daily specials • Plate Presentation • Supervise Cooks and assist as needed • How to modify recipes to meet customers’ needs and requests (reduce salt, remove dairy etc) • Monitor food stock and place orders • Check freshness of food and discard out-of-date items • Experiment with recipes and suggest new ingredients • Ensure compliance with all health and safety regulations within the kitchen area • Skills Show less