Experience

Azza Fahmy Jewellery

• Egypt
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Personal Assistant & Office Manager to the chairwoman

  • Nov 2020 - Present

  o Travel arrangement and itineraries o Devise and maintain office filing o Preparing communications on behalf of Chairwoman. o Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands o Organize and schedule meetings and appointments o Partner with HR to maintain office policies as necessary o Organize office operations and procedures o Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time o Manage contract and price negotiations with office vendors, service providers, and office lease o Provide general support to visitors o Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts, and office systems o Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office o Assign and monitor clerical, administrative, and secretarial responsibilities and tasks among office staff o Responsible for recruiting staff for the office and providing orientation and training to new employees o Ensure top performance of office staff by providing them adequate coaching and guidance o Allocate available resources to enable successful task performance o Coordinate office staff activities to ensure maximum efficiency o Evaluate and manage staff performance o Recruit and select office staff o Design and implement filing systems o Ensure filing systems are maintained and current o Oversee adherence to office policies and procedures o Analyze and monitor internal processes o Implement procedural and policy changes to improve operational efficiency o Coordinate schedules, appointments, and bookings o Monitor and maintain office supplies inventory o Review and approve office supply acquisitions o Handle customer inquiries and complaints o Manage internal staff relations o Maintain a safe, secure, and pleasant work environment Show less



Baron Hotels & Resorts Egypt

• Egypt
• Hospitality
• 1 - 100 Employee

• Office Manager to the Chairman & CEO

  • Nov 2018 - Nov 2020

  • Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement. • Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. • Completes operational requirements by scheduling and assigning employees; following up on work results. • Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends. • Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. • Contributes to team effort by accomplishing related results as needed. • Overseeing general office operation. • Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers. • Coordinating appointments and meetings and managing staff calendars and schedules. • Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity. • Coordinating domestic and international travel, including flight, hotel, and car rental reservations. • Purchasing office supplies and equipment and maintaining proper stock levels. • Producing reports, composing correspondence, and drafting new contracts. • Prepare operational reports and schedules to ensure efficiency • Monitor and maintain office supplies inventory • Review and approve office supply acquisitions • Handle customer inquiries and complaints • Manage internal staff relations • Maintain a safe and secure working environment Show less



Orascom Construction PLC

• Egypt
• Construction
• 700 & Above Employee

• Office Manager

  • Jul 2014 - Oct 2018

  Project Management Office Manager • Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands • Organize and schedule meetings and appointments • Partner with HR to maintain office policies as necessary • Organize office operations and procedures • Coordinate with IT department on all office equipment • Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time • Manage contract and price negotiations with office vendors, service providers and office lease • Provide general support to visitors • Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office • Ensure that results are measured against standards, while making necessary changes along the way • Responsible for recruiting staff for the office and providing orientation and training to new employees • Ensure top performance of office staff by providing them adequate coaching and guidance Show less



El Gouna International School

• Hurghada, Al Bahr al Ahmar, Egypt

• French Teacher

  • Mar 2013 - Jul 2014

  Primary, Preparatory & Secondary French teacher at El Gouna International School Primary, Preparatory & Secondary French teacher at El Gouna International School



Amer Group

• Egypt
• Real Estate
• 700 & Above Employee

• Personal Assistant to General Manager (porto marina ressort)

  • Jun 2011 - Dec 2012

  Porto Marina Resort & Spa Personal assistant for General Manager & Sky lounge ladies club Manager Porto Marina Resort & Spa Personal assistant for General Manager & Sky lounge ladies club Manager



Sofitel

• France
• Hospitality
• 700 & Above Employee

• Executive Secretary to the General Manager

  • Apr 2010 - Apr 2011

  Built and maintained positive relationships with all internal customers and guests • Anticipated successfully guest needs, handled guest enquires, and solved problems • Adhered to hotel brand standards • Maintained a high level of product and service knowledge in order to explain and sell services and facilities to guests • Assisted guests and escort them to locations within the hotel at their request • Maintained knowledge of special programs and events in the hotel in order to recognize and respond to guests needs • Maintained current Hotel information to be able to provide information to guests Show less



InterContinental Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Executive secretary to General Manager

  • Sep 2008 - Dec 2009

  Executive secretary to General manager and Combining the position of food & beverage Coordinator • Types minutes, letters, memo, reports, forms and other correspondences including those of a confidential nature; sees their mailing or distribution to all concerned. • Takes down and transcribed dictation and minutes of meeting such as Executive committee and Department Heads meetings drafts routine or simple correspondence for approval of superior • File correspondence, memo, reports and other related materials for ready reference; maintains individual files for each concessionaire and expatriates transfers obsolete material to inactive file or storeroom • Arrange appointments and meetings • Maintain confidentiality at all times on all matters • Works to resolve VIP client’s needs. • Answer incoming telephone calls and either transfer, redirect or take a message • Opens and reads all inter-office memos and incoming mail, expect those marked “Confidential or Personal” • Operates fax machines and sending faxes, including those of confidential nature • Maintains trace file containing list of letters or reports which have to be prepared on specific dates in the future. • Ensure proper handling, use maintenance of office equipment, supplies and the cleanliness of office. • Keep all transaction and decision taken by manager at top confidential secret matter. Show less



The Library of Alexandria

• Education Administration Programs
• 1 - 100 Employee

• French Guide

  • Jul 2006 - Mar 2008

  French Guide for foreigners and French citizens French Guide for foreigners and French citizens



Janaklees International School

• Alexandria, Egypt

• French Teacher

  • Jun 2004 - Apr 2006

  Primary & Secondary French Teacher Primary & Secondary French Teacher



Notre Dame de Sion School

• United States
• Education Administration Programs
• 1 - 100 Employee

• French Teacher

  • Apr 2003 - Apr 2004

  Primary French Teacher Primary French Teacher



Dar El Nashr Hatier

• Alexandria, Egypt

• Sales

  • Jan 2001 - Apr 2003

  Cross-selling and distributor for french educational books Cross-selling and distributor for french educational books