Experience

Self Employed

• United Kingdom
• 100 - 200 Employee

• Sales Director

  • Dec 2016 - Present



Polaris Wireless

• Dubai, United Arab Emirates

• Director of Operations

  • Mar 2014 - Nov 2016



Redknee

• Mumbai Area, India

• Service Account Manager

  • Mar 2013 - Feb 2014

  • Heading services business and Operations with overall Profit and Loss responsibility for Key customers’ accounts (Idea Cellular Ltd India, Tata Teleservices India, Aircel India, SmarTone Hongkong), while leading a team of Technical Managers, Engineers, Financial controllers and Performance Managers. • Accountable for Implementation & Maintenance Services costing and responsible for managing the agreed internal Sales Margins with reference to the customer pricing under the annual Care… Show more • Heading services business and Operations with overall Profit and Loss responsibility for Key customers’ accounts (Idea Cellular Ltd India, Tata Teleservices India, Aircel India, SmarTone Hongkong), while leading a team of Technical Managers, Engineers, Financial controllers and Performance Managers. • Accountable for Implementation & Maintenance Services costing and responsible for managing the agreed internal Sales Margins with reference to the customer pricing under the annual Care contract / new implementation orders. Show less • Heading services business and Operations with overall Profit and Loss responsibility for Key customers’ accounts (Idea Cellular Ltd India, Tata Teleservices India, Aircel India, SmarTone Hongkong), while leading a team of Technical Managers, Engineers, Financial controllers and Performance Managers. • Accountable for Implementation & Maintenance Services costing and responsible for managing the agreed internal Sales Margins with reference to the customer pricing under the annual Care… Show more • Heading services business and Operations with overall Profit and Loss responsibility for Key customers’ accounts (Idea Cellular Ltd India, Tata Teleservices India, Aircel India, SmarTone Hongkong), while leading a team of Technical Managers, Engineers, Financial controllers and Performance Managers. • Accountable for Implementation & Maintenance Services costing and responsible for managing the agreed internal Sales Margins with reference to the customer pricing under the annual Care contract / new implementation orders. Show less



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Head of PMO - Major Account

  • Jul 2012 - Feb 2013

  • Managing process adherence, program improvement initiatives, resource planning & control and Projects governance during all the phases of business cycle from strategy development till project closure. • Leading performance management of telecom projects within customer accounts for the complete services portfolio (Network Implementation, Care, Managed services and Systems Integration )

• Regional Project Manager

  • Jul 2010 - Jun 2012

  • Managed turnaround for cash flow improvements and projects assets reductions for full turnkey telecom projects and start ups for new acquisitions. • Managed governance and project audits to ensure adherence to Global Project Management standards and maintain accreditation to ISO 9000 family of standards. • Successfully turned around various telecom turnkey projects in the Middle East region by achieving average 20% reductions in assets, 35% improvements in lead times related to… Show more • Managed turnaround for cash flow improvements and projects assets reductions for full turnkey telecom projects and start ups for new acquisitions. • Managed governance and project audits to ensure adherence to Global Project Management standards and maintain accreditation to ISO 9000 family of standards. • Successfully turned around various telecom turnkey projects in the Middle East region by achieving average 20% reductions in assets, 35% improvements in lead times related to customer acceptance / invoicing by expediting the acceptance & invoicing process and over 50% improvement in quality related indices resulting in an overall marked improvement in cash flow. • Managed start up for various telecoml projects in the region which included establishment of key project deliverables, Project Target Agreements for re establishment of internal cost baseline against the As sold costs, Project Implementation Plans (PIPs), Sub contractor procurement plan, risk analysis and mitigation plan etc. • Successfully completed project assessments of telecom projects and provided post audit support by establishment of governance in the areas of communication, procurement, cost, internal handovers, human resource development and logistics management. .

• Head of PM Operations - Middle East Center / Saudi , Levant, Iran

  • Aug 2008 - Jun 2010

  • Managed Global Services PMO (12 direct reports) across Middle East sub region comprising of 21 customers in 14 countries. • The team is responsible for (i) Establishment of the tool landscape for Project Management to facilitate networks rollout & acceptance forecasts, demand plans for resources & equipments, rollout progress, acceptance progress, project cost management, revenue recognition etc (ii) Establishment of project progress and backlog reporting at various levels (iii)… Show more • Managed Global Services PMO (12 direct reports) across Middle East sub region comprising of 21 customers in 14 countries. • The team is responsible for (i) Establishment of the tool landscape for Project Management to facilitate networks rollout & acceptance forecasts, demand plans for resources & equipments, rollout progress, acceptance progress, project cost management, revenue recognition etc (ii) Establishment of project progress and backlog reporting at various levels (iii) Assessment, trainings and certifications of sub contractors. • Successfully managed the team for rollout, integration and Go Live of tools landscape across all the top projects in the sub region and ensured performance visibility to top management via financial & non-financial project KPIs - • Headed Operations Management (6 functional reports) for Saudi, Levant & Iran region (14 customers in 6 countries) while being responsible for operational management for Network Implementation Business Line in the sub region. - Managed respsonibility of Gross Margin improvements and increase in the sales for Network implementation business line in the sub region by virtue of effective management of the customer contract, Change management, Risk Management, and resource optimization in the projects. • Responsible for Performance Evaluation, Compensation Planning & Competence Development of the team. • Managed various business excellence programs for resource management in terms of external /internal split, task based outsourcing etc. to ensure optimization in resource costs and improve projects profitability.

• Senior Project Manager

  • Apr 2007 - Jul 2008

  • P&L responsibility for execution of telecom projects for mobile network expansions (Core ,Radio, transmission, network management systems),upgrades, rollout, integration with value added services, Intelligent Network Solutions including prepaid platforms from conceptualization till customer acceptance • Successfully executed projects (contracts valued ~ 40 Million Euros) for cellular operators in the Middle East while managing team size of ~ 30 engineers, financial controllers… Show more • P&L responsibility for execution of telecom projects for mobile network expansions (Core ,Radio, transmission, network management systems),upgrades, rollout, integration with value added services, Intelligent Network Solutions including prepaid platforms from conceptualization till customer acceptance • Successfully executed projects (contracts valued ~ 40 Million Euros) for cellular operators in the Middle East while managing team size of ~ 30 engineers, financial controllers, implementation managers etc. • Monitoring & Controlling of contracted time, cost, scope & quality during execution to ensure & improve on committed project profitability and manage risks, claims, change requests, non conformance costs etc. • Setting up and maintaining clear and effective internal & external communication including customer & internal management reporting for project progress and necessary escalations.



Siemens

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• Program Manager Sales

  • Aug 2005 - Mar 2007

  .• Key member of Customer Team serving as a primary sales interface to cellular operators in the Middle East while being accountable for achieving annual sales target (~ EUR 100 Million) • Managing sales of Telecom solutions, equipments & services for Mobile telecom networks (Core, radio, microwave , towers, shelters, antennas and services like Network implementation, Care, Managed Operations etc) during acquisition, bidding and negotiation phases. • Successfully closed potential deals… Show more .• Key member of Customer Team serving as a primary sales interface to cellular operators in the Middle East while being accountable for achieving annual sales target (~ EUR 100 Million) • Managing sales of Telecom solutions, equipments & services for Mobile telecom networks (Core, radio, microwave , towers, shelters, antennas and services like Network implementation, Care, Managed Operations etc) during acquisition, bidding and negotiation phases. • Successfully closed potential deals for turnkey bids including new features incorporation like Ring back tones, Mobile number portability, GSM roaming solutions, IN solutions, Core & radio expansions, upgrades etc for capacity enhancements and network quality improvements for 2G , 3G & WLL telecom networks. • Managed the bid team (team size ~ 10 comprising of Configuration Planners, Network Planners, technical sales consultants, service solution managers etc) for creating solutions in response to RfIs/ RfQs/RfPs and simultaneously maintained constant consultative engagement with customers for proactively generating new business opportunities in the telecom domain.

• Technical Lead (Mobile Networks)

  • May 2002 - Jul 2005

  • Managed a team of technical support engineers ( team size ~ 15 including Core & IN engineers, site supervisors & field installers ) for GSM network expert support for mobile operator Zain Kuwait • Primary interface towards customers, Technical sales and Project development teams & diagnostics teams in Germany, South Africa & Greece for all new project specific requirements and customization. • Provided expert technical support for multi vendor interface issues related to Core network… Show more • Managed a team of technical support engineers ( team size ~ 15 including Core & IN engineers, site supervisors & field installers ) for GSM network expert support for mobile operator Zain Kuwait • Primary interface towards customers, Technical sales and Project development teams & diagnostics teams in Germany, South Africa & Greece for all new project specific requirements and customization. • Provided expert technical support for multi vendor interface issues related to Core network integration with BSS, VMS, SMS, Prepaid service nodes, IN platforms, 3rd party servers for special services like Welcome SMS, PABX, Roaming solutions, paging services etc • Accomplished fast resolution for complex interface problems by analyzing traces and dumps for signaling between different network nodes. Made extensive usage of protocol analyzers like K1205, K1103, K1297 and other binary and hex dumps related to Call data records (CDRs) and signaling on various interfaces ( A, Asub, Abis etc) • Managed SR9.0 to SR10.0 software upgrades for D900 switches (HLRs, MSC/ VLRs, GMSCs etc) in Zain Core network spread across various locations by developing and executing customized acceptance document to ensure smooth transition of network specific software adaptations for call processing and billing functions after the cutover to new software release. • Successfully completed integration of Core with 3G radio network (for trial project) and test of first video call over 3G. • Awarded letter of appreciation by Zain Kuwait 3 times for providing professional technical support and successful pilot implementation of new software releases in the region at various occasions.

• Senior Technical Consultant

  • Apr 2000 - Apr 2002

  • Provided technical support for mobile core integration, software upgrades, fault reports handling and managed operation activities for mobile operator Zain Kuwait • Supported SR7.0 to SR9.0 software upgrades for D900 switches(HLRs, MSC/ VLRs, GMSCs etc) in Zain Core network spread across various locations with hardware upgrades for CP113C to CP113E and CCNC to SSNC • Successfully implemented the Camel Service interface (CAP) standardized transition from proprietary SINAP for… Show more • Provided technical support for mobile core integration, software upgrades, fault reports handling and managed operation activities for mobile operator Zain Kuwait • Supported SR7.0 to SR9.0 software upgrades for D900 switches(HLRs, MSC/ VLRs, GMSCs etc) in Zain Core network spread across various locations with hardware upgrades for CP113C to CP113E and CCNC to SSNC • Successfully implemented the Camel Service interface (CAP) standardized transition from proprietary SINAP for integration with intelligent networks facilitating launch of new services like USSD transactions, real time charging for prepaid subscribers on international roaming, VPNs etc. • Successfully implemented all the BSS re homing projects and transformation of Core network into a Gateway based topology by providing expert solutions to minimize network outage. • Managed system outages, site failures, handover failures, billing outages & network emergency situations by providing support for network restoration, billing data & subscriber modification data recovery etc. • Appreciated and acknowledged for fast response time on fault reports and providing local resolution & expert solutions for majority of network problems to ensure least outage, low call drops, smooth handovers and an efficient network.

• Senior Engineer - Fixed and Mobile Core

  • Aug 1995 - Mar 2000

  • Commissioned, Integrated, perfomed upgrades and obtained customer acceptance for Siemens digital switches for fixed line & mobile networks (EWSD & D900) • Managed Operations of core network elements at customers’ premises involving software maintenance, patch incorporation, support for subscriber administration and Call data records related issues. • Provided technical support towards several cellular and fixed operators Vodafone Essar , BPL Telecom, BSNL, Spice Telecom,Bharti Airtel… Show more • Commissioned, Integrated, perfomed upgrades and obtained customer acceptance for Siemens digital switches for fixed line & mobile networks (EWSD & D900) • Managed Operations of core network elements at customers’ premises involving software maintenance, patch incorporation, support for subscriber administration and Call data records related issues. • Provided technical support towards several cellular and fixed operators Vodafone Essar , BPL Telecom, BSNL, Spice Telecom,Bharti Airtel in India, AIS Shinawatra Thailand and Emtel Mauritius internationally for commissioning, upgrades and integration related technical activities for both fixed line and mobile networks. • Performed Software upgrades from SR3.0 to SR4.0, and Switching Network upgrades from DE 4.0 to DE 5.1, DE5.2 and DE 5,4 for mobile & fixed telecom operators at different locations in India and other international locations. • Integrated Siemens mobile switches with BSS (A interface), CDMA platforms (V5,2 interface for fixed wireless telephones), Value Added Service platforms like Voice Mail system (ISUP), Short message Service (MAP) and Billing & mediation devices (X.25 link) in a multi vendor environment. • Incorporated features related to subscriber administration, hot billing, tariff administration, routing controls, call back services, Follow me services, national roaming etc for both fixed line & mobile switches. • Successfully achieved the D900 interface approval from TEC (Telecom Authority in India) and was awarded Letter of Appreciation by Siemens for this highly technically skilled task requiring extensive knowledge on multi vendor interface and telecom signaling.