Niruja Sivamoorthy
Life Science Recruitment | Talent Engagement Consultant | Searching for Black Swans at Black Swans Exist- Claim this Profile
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German Native or bilingual proficiency
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Tamil Native or bilingual proficiency
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English Native or bilingual proficiency
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Danish Professional working proficiency
Topline Score
Bio
Credentials
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Dansk Pro PD3
StudieskolenFeb, 2015- Nov, 2024
Experience
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Black Swans Exist
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Denmark
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Staffing and Recruiting
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1 - 100 Employee
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Life Science Recruitment | Talent Engagement Consultant | Searching for Black Swans
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Apr 2022 - Present
"All businesses are run by people… Extraordinary businesses are run by extraordinary people… People are foundational for company performance… Recruitment of extraordinary people, therefore, becomes critically important to your business and team performance, personal development, and wellbeing. The latter not least because managers on average spend more time with their team than with friends and family. In sports, the best team has the best chance of winning. Businesses are no different. Consider this; are you likely to be a better manager with extraordinary people? People you respect, trust and like to work with? If yes, you need to be highly selective in your recruitments and look for team members that others couldn’t find or attract. The ’Black Swans’ of the workforce. This is where we derive our name from. Black Swans Exist, stems from the famous philosophical “Black Swan Problem” and it goes like this: “All swans we have seen are white, and, therefore, all swans are white”. Yet, with the discovery of Australia and black swans that theory was falsified. Keep searching and you will find. Black Swans Exist…" Show less
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Bupa Global
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United Kingdom
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Insurance
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700 & Above Employee
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Quality Assurance Specialist
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Dec 2017 - Apr 2022
• Responsible for maximizing customer experience and satisfaction and overall voice of the customer.• Identify operational areas for improvements based upon results from customer surveys and call monitors.• Perform quality checks to ensure that everything is compliant with the company's high standards.• Provide feedback to advisors, product detailed monthly reports and pro-actively participate inweekly team meetings and stakeholder meetings with managers.• Document quality assurance activities and create audit reports. • Provide feedback to team leaders in operations and managers as outcome from audits conducted.• Form content Integrity knowledge to executeQuality Assurance on Junior and Senior Customer Service Advisor. Show less
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Complaints Specialist
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Mar 2016 - Dec 2017
• Handle customer complaints regarding their insurance policies, claims and overall dissatisfaction.• Help customers to reach a fair and reasonableoutcome.• Listening attentively to customers' needs and concerns; resolve customer issues within established guidelines• Calm customers down and deal with complaint from start to finish.• Show empathy and understanding of customers situation's whilst also using my own skills to analyse the situation and come to a fair outcome.• Help customer to reach resolution to theircomplaint.• Ensure that all required information for a complaint file is obtained and properly documented.• Listen to phone calls to evaluate the customerhandling in order to take a fair and reasonablesolution to the complaint.• Provide feedback to advisors when required in order to maintain the high standard of service we promise to our customers. Show less
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Service Relationship Management Advisor
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Nov 2015 - Mar 2016
• Answer and direct 40+ calls daily, with goalsincluding managing customer accounts, responding to customer queries, cancelling accounts• Handle emails, phones, and chat queries fromEnglish and German speaking customers.• Address customer service inquiries in a timely and accurate fashion.• Give accurate and appropriate information toanswer questions, trouble shoot issues, and resolve complaints.• Follow company's communication procedures and policies. Show less
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Education
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2009 - 2012
University of Greenwich
Bachelor of Science (HONS), Biomedical Sciences, General
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