Experience

City of Wolverhampton Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Integrated Assurance Lead

  • Mar 2021 - Present

• Safeguarding Administration Manager

  • Jun 2020 - Feb 2021

• Customer Service Officer

  • Apr 2018 - Jun 2020

  • Managing customer queries• Record accurate information from the customers to the CEP system• Providing legislative information to customers• Delivering an efficient/consistent service within set SLA (contributing to the KPI).• The ability to adapt self-personality in order to successfully work in a large/pressurised team• Excellent clear communication to address incoming email correspondence• Arranging appointments for customers • Responsible for taking payments over the phoneRecently, I have volunteered to be part of the new ICT update system, working alongside IBM - carrying out important testing, evaluating and reviewing old to new ways of the system and taking part of various meetings with senior managers.



Carillion Plc

• United Kingdom
• 1 - 100 Employee

• Estate Technician

  • May 2016 - Feb 2018

  Collaborating with FMs/ Site Managers to estate manage the collation of occupancy data for our core buildings & compliance of H&S standards were being monitored and achieved;Supported 2 Estate Managers and the Property Director to keep the day to day operational issues addressed in regards to the Estates portfolio/ strategy planning;I developed strong working relationships with teams within Carillion e.g. Managing Director for the Developments team (my aim was to collate/quality check the PRM report on a monthly basis; recently I conducted a property search for Finance Manager for CC Services; I work closely with Technical Manager to ensure information for statutory compliance is up to date for the Estates portfolio; I have had the opportunity to build strong and local relationships with various colleagues whilst completing vacation checklists and ensuring the adjustment process is followed;I have set and maintain monthly reports, as and when needed for current contacts, expiry, break dates, business rates, Energy Performance Certificates and statutory compliance;Administrative duties include processing and managing external invoices from various suppliers, using internal systems/creating PO when needed;For continous improvement I developed a strong customer relationship with the CRE team – we worked together to ensure Business Rates/ Rents and Service Charge (budgeting) issues/ invoices are paid;I completed Valuation forms for the many Authorities as service delivery required;I communicated with Carillion’s Energy Bureau to address any local queries quickly and efficiently in regards to the Estates portfolio;I had an active role to ensure audits are achieved in regards our core buildings;I attended relevant meetings, training sessions and took minutes when required.



Wolverhampton Homes

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Customer Service Officer, Estate Officer, Tenancy Officer and Housing Officer

  • Dec 2006 - May 2016

  Housing Officer December 2007 – May 2016Tenancy Officer 2 months secondment Estate Officer June 2007 to December 2007 (temporary cover) Customer Service Officer December 2006 to June 2007 Leading on public relations by providing an excellent customer service, being proactive and well an organised person, I have had various jobs opportunities whilst with WHS. My achievements have been:Estate managing lettings, voids, successions, evictions, exchanges of properties (and garages) and estate planning;Updating the CRM system;Leading and addressing anti-social behaviour and fraud investigations;100% monthly targets reached - carrying out estate evaluations, tenancy audits and post tenancy checks – block management;Networking with external/internal agencies to address tenancy issues;Block Management throughout – dealing with day to day issues;Managing staff time attendance/ security of the building/ H&S for all and monitoring best practices/ ensuring all H&S legislative requirements are followed;I volunteered to be the First Aider and an active Fire Marshall (conducting weekly/monthly checks – daily risk assessing).



NEC

• Malaysia
• Higher Education
• 1 - 100 Employee

• Front of House Security Officer

  • Sep 2002 - Mar 2007

  Manage up to 45,000 members of the public visiting the NEC alongside a team;Health & Safety monitoring - risk managing;Managing a team whilst shows are live;Building strong working relationships with contractors and retailors; Customer care - providing first aid as and when needed;Monitoring CCTV as and when needed;



HMP Brinsford

• Student Support Administrative Officer

  • Sep 2006 - Dec 2006

  Working within the Learning & Skills Department, it was resposibility to ensure that the young in-mates were encouraged to continue their education. I managed this by closely communicating with the in-mates, support workers, security and teachers to establish appropriate lessons after risk assessing. Producing lesson rota's - twice a day - accurate information was inputted on the database.I am confident and a quick learner, this helps me to settle into a work team environment immediately and I learn more when I am left to hit the floor running.



Minds Eye Midlands

• Project Developer (p/t - contract)

  • Mar 2004 - Aug 2006

  Main resposibility was to support the administration processes and project manager;Facilitate training sessions;Provide audio for online training packages; Development and sustain working relationships with local charities and estate agents;Research and secure office spaces as and when needed;Use various Microsoft packages to produce presentations, accounts and marketing materials.



SANDWELL ASIAN FAMILY SUPPORT SERVICE LIMITED

• United Kingdom
• Individual and Family Services
• 1 - 100 Employee

• Administration Manager

  • Aug 2002 - Feb 2004

  Managing the Administration team/ volunteers and care workers - priortising work tasks;Implementing new administration systems inlcuding a whole new IT system;Being the elected Staff Representative - involved managing confidential information and contributing to policies;Being the Ambassor on behalf of the Chief Executive - attending various events;Arranging the annual AGM and arranging new activities;Arranging the annual day trip with over 40 service users and their families;Carrying out one2ones with my team - to ensure resources were used and further training for development are planned;Monthly management of staff attendance and petty cash system;Working with local training organisation TAF to recognise and plan potential training for The Board Members.



Peverel OM Limited

• Estate Coordinator

  • Aug 2001 - May 2002

  Managing over 48 developments in London and surrounding areas;Dealing with demanding customers; Devising reports, posters, orders, contracts and invoices when needed;Working closely with the Estate Manager, Director and contractors;Site inspections when needed;Managing development budgets;Making decisions under pressure with a positive outcome in mind;Supervising and training new staff.

• Front Desk Receptionist

  • Jan 2000 - May 2001

• Recruitment Coordinator

  • Aug 1997 - Jan 2000

  Reviewing and shortlisting applicants;Working with the Jobentres for potential trainees;Interviewing potentials trainees;Preparing trainee packs for young adults;Keeping communication clear and simple to provide a tailored service to customers;Carrying out inductions with trainees and completing paperwork - including h&s issues;Visiting trainees at work placements;Providing travel and luncheon vouchers;Providing administration/PA support to the Centre Manager;Implementing a new database for the clothing centre.

• Trainee Administrative Supervisor

  • Mar 1997 - Jul 1997

• HR Assistant and Receptionist Coordinator

  • Jul 1995 - Mar 1997