MBA Candidate

• Sep 2022 - Present

Senior Associate-Projects

• Sep 2021 - Sep 2022

• Completed and delivered one of the most critical cloud2cloud migration project which resulted in client making cost savings of around 40%; received recognition from both client and internal management. • Monitored, trained and motivated team of nine to provide efficient and productive service to clients. • Facilitated resource and budget allocation planning for major projects and helped in recruiting new employees. • Resolved conflicts or complaints from the client and employees. • Completed and delivered one of the most critical cloud2cloud migration project which resulted in client making cost savings of around 40%; received recognition from both client and internal management. • Monitored, trained and motivated team of nine to provide efficient and productive service to clients. • Facilitated resource and budget allocation planning for major projects and helped in recruiting new employees. • Resolved conflicts or complaints from the client and employees.

Team Lead

• Aug 2020 - Sep 2021

• Analyzed, examined and interpreted seven years of company’s service, financial and projects reports. • Introduced three new training methods, two employee engagement programs and a number of operations process changes to improve productivity. • Proposed an idea, developed along with team, and represented company at Toycathon 2020 (a central government initiative); among top 100 finalists out of 130K participants. • Analyzed, examined and interpreted seven years of company’s service, financial and projects reports. • Introduced three new training methods, two employee engagement programs and a number of operations process changes to improve productivity. • Proposed an idea, developed along with team, and represented company at Toycathon 2020 (a central government initiative); among top 100 finalists out of 130K participants.

Technology Analyst

• Sep 2017 - Aug 2019

• Coordinated international clients based in five countries, six internal teams, and other stakeholders to determine planning, implementation and integration of projects using Agile methodology. • Supervised service delivery, consulting with four different teams to assist on troubleshooting. • Delivered a multi-organizational oriented Oracle Enterprise Resource Planning migration project that provided greater security than its legacy version.

Senior System Engineer

• Sep 2015 - Aug 2017

• Identified a major defect in the existing production process, further proposed, implemented and deployed an optimal solution within two weeks. • Won an award for efforts in Automation of Order Management flow which increased productivity by 37%.

System Engineer

• Feb 2014 - Aug 2015

• Investigated upcoming applications in Enterprise Resource Planning, delivered proof of concept on an emerging job scheduler providing better user experience, reducing 80% time complexity and 60% labor cost.

Systems Engineer Trainee

• Sep 2013 - Feb 2014

• Accomplished training with 4.8/5 points, and classed as a top performer.