Experience

Erevo Formation

• France
• Professional Training and Coaching
• 1 - 100 Employee

• Customer Success Manager

  • Aug 2023 - Present

  CRM power supply Relationship management Communication Customer portfolio management User support Customer loyalty Sales action CRM power supply Relationship management Communication Customer portfolio management User support Customer loyalty Sales action



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Technical Support Specialist

  • Sep 2022 - May 2023

  • Diagnose and troobleshoot software and hardware problems for IOS users in the EMEA region • Help customers, in the EMEA region, to install applications and programs • Configuring and using remote desktop connections to provide immediate support • Provide solutions for the customer according to his needs and environment, ensuring that all customers are happy and satisfied with the offered solution • Diagnose and troobleshoot software and hardware problems for IOS users in the EMEA region • Help customers, in the EMEA region, to install applications and programs • Configuring and using remote desktop connections to provide immediate support • Provide solutions for the customer according to his needs and environment, ensuring that all customers are happy and satisfied with the offered solution



Laboratoire TERRAVITA

• France
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Service Specialist

  • Dec 2021 - Jul 2022

  • Provide products informations • Collecting and analyzing customers data for performance • Ensures that appropriate actions are taken to resolve customers problems and concerns • Handled transports for products delivery in time • • • Customers handling • Time management • Presentation skills • Provide products informations • Collecting and analyzing customers data for performance • Ensures that appropriate actions are taken to resolve customers problems and concerns • Handled transports for products delivery in time • • • Customers handling • Time management • Presentation skills



Centre de Vaccination

• Marseille, France

• Employé volontaire

  • May 2021 - Oct 2021



GLOBE DIFFUSIONS

• France
• Advertising Services
• 1 - 100 Employee

• street marketing

  • Jan 2020 - Mar 2021

  • During my master's degree (Part time job) Participated in advertising campaigns (Armani, Candia....) • During my master's degree (Part time job) Participated in advertising campaigns (Armani, Candia....)



MPI Société Anonyme

• France
• Oil and Gas

• Commercial Marketing Assistant

  • Apr 2020 - Jul 2020

  • Provide support to marketing department • Work with the marketing team to manage brand and marketing initiatives • Perform Client and Market research • Provide support to marketing department • Work with the marketing team to manage brand and marketing initiatives • Perform Client and Market research