Experience

HealthCare Global

• India
• Hospitals and Health Care
• 300 - 400 Employee

• Chief Operating Officer

  • Oct 2019 - Present



Oliva Skin and Hair Clinic

• India
• Wellness and Fitness Services
• 100 - 200 Employee

• Operations Manager (Quality & Process)

  • Apr 2019 - Oct 2019

  • Demonstrated ability to create, revise and streamline SOP’s for upgrading the Quality assurance procedures for a chain of 21 branches.• Designed a standard module enhancing the transparency between the policy maker and the end executors in regards to the healthcare accreditation.• Planning and standardizing the skill set requirements within the industry/organizations necessities.• Analyzing feedback and make transparency changes for employee skill development plan.• Implementation of effective L&D policies according to the practices of the industry.

• General Manager

  • May 2018 - Oct 2019

  • Monitoring overall clinic Operations Management, P&L Management & General Administration• Lead the development, implementation and evaluation of strategic, tactical and operational customer engagement plans, programs, and initiatives to align with the vision and strategies of Oliva. • A proactive approach to timely problem-solving.• Advise the team on customer satisfaction measures, customer experience strategies, programs, initiatives and emerging issues to enable customer-centric strategic decision processes.• Drive the ongoing development of a customer service culture across the organization, supported by effective policy and process frameworks. • A proactive approach to timely problem-solving.• Retaining the staff by ensuring job satisfaction, giving them the opportunity to learn, grow and work in direction of organizational goals. Believe in training staff to be able to take responsibility and find a solution to problem empowering them in decision making. • Ensuring the internal and external audits to reinsure the documenting are in line with sops of Oliva.



Cloudnine Group of Hospitals

• India
• Hospitals and Health Care
• 700 & Above Employee

• Business Unit Head

  • Jul 2013 - Apr 2018

  Business Head- a part of the Leadership team in Cloudnine group of Hospitals, Bangalore. Key Result Areas:• Monitoring overall hospital Operations Management, P&L Management & General Administration.• Excellent leadership and people management skill with experience of managing a team of over 200 staff and retaining them by ensuring job satisfaction, giving them the opportunity to learn, grow and work in direction of organizational goals. Believe in training staff to be able to take responsibility and find a solution to problem empowering them in decision making and hence develop the second line in all areas. • Participating in the development, implementation, evaluation & modification of administrative policies & procedures to optimize resource & capacity utilization across various functions• Implementing the policies and procedures of the hospital; coordinating with different departments such as HR, Marketing & Medico-legal and so on for quality improvement and to make sure that all mandatory and statutory requirements are met• Formulating long term/short term strategic plans to enhance hospital operations.

• Asst.Manager-HR

  • Jan 2006 - Jul 2013

  • Successfully established HR Department & Managed at PAN INDIA level.• Ensuring company policies and compliances are received well within teams in strict adherence to company norms.• Bringing about high standards of work culture by promoting employee engagement activities and help employees strike a reasonable work-life balance.• Conceptualizing & Developing Training & Development programmes with a view to enhancing productivity, build internal capability and quality. Liaising with internal and external agencies for conducting the training programs as per the schedule and driving efforts for improving training effectiveness• Identifying training needs across levels through mapping of skills required for particular positions and conducting an analysis of the existing level of competencies. • Payroll, Compensation & Benefits -P.T., P.F., E.S.I, Gratuity & Insurance - Calculations, remittances, filings- I.e. Payment of challans, monthly/annual returns & PF transfer/Settlement forms• Calculating employees’ taxes, considering exemptions, savings & deducting TDS in pay slips & issuing ‘Form 16’• Hands on experience in drafting the HR policies, sops and Induction manuals.• Hands on experience in drafting the Contract & Agreements for the consultants(Doctors)• Successfully Handled Payroll for 600+ employees including Consultant & Retainers.