Experience

Integrity Engineering (ITE)

• South Africa
• Software Development
• 1 - 100 Employee

• Office Administrator

  • Mar 2016 - Present

• Office Administrator

  • Mar 2016 - Mar 2016

  First Position: Office AnchorDescription:• Ensure a smooth running office by optimizing people, processes and technology• Manage and is responsible for office interior• Manage supporting staffo Cleaningo Front office staff• Manage and checko Vodacomo Insuranceo Vehicles• Assist with the following with regards to projectso Invoicing & progress trackingo Follow up debtors on behalf of project managers, when requested• Cash flow forecasting in preparation for month-end. Should incorporate the followingo Debtorso Creditorso Expenseso Forecasts in terms of Expenses Project income • Ensure compliance with Synergen processesSecond Position: Personal Assistant• Arranging travel, visas and accommodation and, occasionally, travelling with the Product Owner to take notes or dictation at meetings or to provide general assistance during presentations• Screening enquiries and requests, and handling them when appropriate• Assist with organizing and maintaining diary and making appointments• Carrying out research and presenting findings when requested• Producing documents and reports when requested • Liaising with suppliers and other staff when necessaryThird Position: Scrum Master• Take on the administrative, coaching and leadership roles that make Scrum development possible• Ensure the Scrum process encourages team progress• Act as a buffer between the team and process overhead, so each team member can focus on completing their chosen stories• Facilitating (not necessarily participating in) the daily scrum• Helping the team maintain their backlog• Setting up kickoff, review and retrospective meetings• Shielding the team from interruptions during the sprint• Removing impediments that affect the team• Encouraging collaboration between the Scrum team and Product Owner• The backlog and other artifacts are maintained • The team operates free of distractions and can easily communicate impediments to the Scrum Master Show less



University of South Africa/Universiteit van Suid-Afrika

• South Africa
• Higher Education
• 700 & Above Employee

• Lab Supervisor

  • Jan 2008 - Mar 2016

  • Marketing of intervention programmes • Identify high risk students • Schedules counselling for high risk students • Participation in action research programmes • Supervision of computer laboratories • Training of Lab and Student Assistants • Reporting to relevant stakeholders on computer lab utilisation • Supervision of student lab supplies • Supervision of student lab usage • Liaison with Regional Coordinator Technology Enhanced Learning • Fault reporting • Marketing of intervention programmes • Identify high risk students • Schedules counselling for high risk students • Participation in action research programmes • Supervision of computer laboratories • Training of Lab and Student Assistants • Reporting to relevant stakeholders on computer lab utilisation • Supervision of student lab supplies • Supervision of student lab usage • Liaison with Regional Coordinator Technology Enhanced Learning • Fault reporting



ORGANISATION Titan Technology of Excellence

• ICDL Test supervisor

  • Jun 2007 - Dec 2007

  JOB DESCRIPTION Invigilate testing of candidates on the ICDL Automated Testing software. Manage LAN network. Handle network problems when they occur. Load and manage software on the network. Manage, use and manipulate database of students. A networking test conducted by the ICDL must be passed proving that you are able to handle a network and network problems. JOB DESCRIPTION Invigilate testing of candidates on the ICDL Automated Testing software. Manage LAN network. Handle network problems when they occur. Load and manage software on the network. Manage, use and manipulate database of students. A networking test conducted by the ICDL must be passed proving that you are able to handle a network and network problems.



Nexts Business Development

• Content writer

  • Aug 2006 - Jun 2007

  JOB DESCRIPTION Content writer I worked in Boardwalk Manor, Faerie Glen and Centurion My responsibilities included writing content for a Unisa Career Guidance course we developed as well as researching and developing the dashboard for the company. I was accountable to Unre Visagie and Prof. I Sonnekus in managing and developing the course with their guidance. I was also accountable to Martin Smith in developing the dashboard. My duties also included managing the development of the English product we were researching. Writing content for my own growing web business. OUTCOMES The Career Guidance course is on schedule Managing connections ­ there has been other offers from Unisa to develop courses with them. Motivating ­ the interest and enthusiasm for mathematics and the idea of a dashboard for the company has improved. Organizing ­ with the help of others I have developed a revision system which maximises productivity. Specific tasks assigned to me have always been done successfully and punctually. REASON FOR LEAVING The opportunity of being a test supervisor for the ICDL came and I took it. Show less



Altron

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Team leader

  • Jan 2006 - Jul 2006



Vodacom call centre

• Call centre agent

  • Dec 2005 - Jan 2006

  I worked on site at the Vodacom Call centre My responsibilities included managing my team, coaching to improve quality, motivation towards a greater goal and using the call centre as a launch pad while building the call centre. I was accountable for the actions and performance of the agents in my team and managed this through helping them to grow the company through achieving personal goals. My duties also included handling complaints and unhappy customers. The planning and implementing of shifts and rosters OUTCOMES Service level improved from 70% December to 88% in January Quality control ­ overall improvement in performance of agents Training ­ I trained half of the call centre during January which led to an increase in performance. Team control ­ with my input the team understood their role, Show less



Vodacom

• South Africa
• Telecommunications
• 700 & Above Employee

• Team Leader

  • 2005 - 2006



Groenkloof step-down clinic

• Assistant to attendant nurse

  • Jan 2001 - Dec 2001

  My duties included administration ­ answering of calls, making appointments, welcoming patients. Groenkloof is a step-down clinic for people who had an operation, as such is a challenging environment. I also cared for the patients who included feeding, bathing and changing of wound-dressings.OUTCOMES Patients responded well to me My duties were always done thoroughly and carefully. During the time that I worked there no patients complained about me. Show less

• Assistant nurse

  • Jan 2001 - Dec 2001